Codere is a prominent multinational group in the private gaming sector, operating across Europe and Latin America. Founded in 1980, the company manages a diverse portfolio including sports betting, online gaming, slot machines, and bingo halls. It is a major player in the Spanish market and maintains a significant international footprint, particularly in Spanish-speaking regions.

Headquartered in Madrid, Codere offers a variety of roles ranging from technical operations to high-level business analysis and digital management. For international professionals, the company provides opportunities in a multicultural environment, especially within its online gaming division, which often requires multilingual staff and expertise in global financial regulations and fraud prevention.

Founded in 1980 by the Franco and Martínez Sampedro families in Madrid, Codere began as a slot machine operator. It expanded rapidly into bingo halls and sports betting, eventually listing on the Madrid Stock Exchange in 2007 and becoming a global leader in the gaming industry.

This job was published 4 months ago

Fraud & Payments Operator

Codere

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Control of deposit and withdrawal transactions by verifying user documentation, checking the use of promotional bonuses, and reviewing and approving (where applicable) withdrawals via transfer. All of this is aimed at preventing issues such as money laundering, betting theft, fraudulent transactions, and cash discrepancies at points of sale.

Your main functions will focus on:

· Reviewing gaming activity and payment methods used in customers' online accounts· Managing the KYC process (documentation verification).· Analyzing fund withdrawal requests through the different payment methods offered and following established internal procedures.· Staying up to date with changes in internal processes.· Ability to work in a dynamic, high-level environment.· Investigating potential incidents in payment methods.· Providing quick resolutions to queries related to payment methods or verification statuses when the customer service or VIP team communicates via email or the company's internal chat.· Maintaining the quality of customer interactions.· Performing additional tasks required by the business to support the launch of new products and/or promotions.

View original advert (Spanish)

Control de las transacciones de depósito y cobro mediante la verificación de la documentación de los usuarios, la comprobación del uso de las bonificaciones promocionales, revisión y aprobación (si corresponde) de los cobros mediante transferencia. Todo ello con el fin de evitar problemas tales como blanqueo de capitales, robo de apuestas, transacciones fraudulentas y descuadres de caja en puntos de venta.

Tus funciones principales se centrarán en:

· Revisar la actividad de juego y métodos de pago utilizados de las cuentas online de los clientes· Gestionar el proceso KYC (verificación de documentación).· Analizar las solicitudes de retirada de fondos a través de los diferentes métodos de pago ofrecidos y seguir los procedimientos internos establecidos.· Mantenerse al día de los cambios en los procesos internos.· Capacidad para trabajar en un entorno dinámico y de alto nivel.· Investigar posibles incidencias en los métodos de pago.· Entregar una resolución rápida a las consultas relacionadas con los métodos de pago o estados de verificación cuando el equipo de atención al cliente o VIP se comunique a través de correo electrónico o chat interno de la compañía.· Mantener la calidad de las interacciones con los clientes.· Realiza tareas adicionales requeridas por el negocio para apoyar el lanzamiento de nuevos productos y/o promociones.