Codere is a prominent multinational group in the private gaming sector, operating across Europe and Latin America. Founded in 1980, the company manages a diverse portfolio including sports betting, online gaming, slot machines, and bingo halls. It is a major player in the Spanish market and maintains a significant international footprint, particularly in Spanish-speaking regions.

Headquartered in Madrid, Codere offers a variety of roles ranging from technical operations to high-level business analysis and digital management. For international professionals, the company provides opportunities in a multicultural environment, especially within its online gaming division, which often requires multilingual staff and expertise in global financial regulations and fraud prevention.

Founded in 1980 by the Franco and Martínez Sampedro families in Madrid, Codere began as a slot machine operator. It expanded rapidly into bingo halls and sports betting, eventually listing on the Madrid Stock Exchange in 2007 and becoming a global leader in the gaming industry.

This job was published 3 months ago

Customer Service Operator

Codere

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Handle inquiries or incidents from end users of physical and online betting, as well as from parlor operators, through any of the communication channels (telephone, chat, email, social media). Resolving or escalating inquiries (as appropriate) with the constant goal of ensuring customer satisfaction, optimal service maintenance, and the security of the operations carried out therein.

Your main functions will focus on:

Addressing queries from the end customer through any of the enabled communication channels. Resolving or escalating the query or incident as appropriate.
Addressing queries, incidents, and breakdowns through the parlors and partners. Resolving first-level incidents and escalating those that cannot be resolved to the corresponding departments.
Solving security incidents both in events and in the BGT system for customer and user cards to ensure a trustworthy environment for both customers and users, as well as executing bet cancellations, payment permissions, and the issuance of vouchers.

View original advert (Spanish)

Atender las consultas o incidencias del usuario final de apuestas físicas y online así como de los operarios de los salones por cualquiera de los canales de comunicación con ellos (teléfono, chat, email, RRSS). Resolviendo o escalando las consultas (según proceda) teniendo siempre como objetivo garantizar la satisfacción del cliente, el óptimo mantenimiento del servicio y la seguridad de las operaciones que se desarrollen en los mismos.

Tus funciones principales se centrarán en:

Atender las dudas del cliente final a través de cualquiera de los canales de comunicación habilitados para ello. Resolviendo o escalando la duda o incidencia según corresponda.
Atender las dudas, incidencias, averías a través de los salones y socios. Resolver el primer nivel de incidencias y escalar las incidencias que no puedan ser resueltas a los departamentos correspondientes
Solventar incidencias de seguridad tanto en los eventos como en el sistema BGT de tarjetas de clientes y usuarios para garantizar un entorno de confianza tanto en clientes como en usuarios, así como ejecutar las cancelaciones de apuestas, permisos de pago y emisión de justificantes.