Grupo Orenes is a prominent Spanish leader in the leisure, gaming, and hospitality sectors, boasting over five decades of experience. The company operates a wide array of entertainment venues, including casinos, bingo halls, sports betting terminals, and high-end hotels and restaurants, maintaining a workforce of thousands across its international operations.

Headquartered in Murcia, the group has an extensive physical presence throughout Spain, with venues in nearly every autonomous community. For international professionals, Grupo Orenes offers diverse career paths in hospitality management, gaming operations, and corporate services, providing a stable environment within one of Spain's most established entertainment conglomerates.

Founded in 1968 in Murcia, Grupo Orenes started as a family-run gaming business and has grown into a multi-national leisure giant. It has successfully expanded from traditional gaming into hospitality and online betting platforms.

For international professionals

Headquartered in Murcia, which offers a significantly lower cost of living than Spain's major metropolitan hubs like Madrid or Barcelona.
Extensive nationwide presence with job opportunities in diverse locations including Madrid, Valencia, Galicia, and the Canary Islands.
A major employer in the Spanish leisure industry, providing long-term stability and internal promotion opportunities.
Operates across multiple business lines including digital gaming, hospitality, and real estate, catering to various professional backgrounds.

Risk and Fraud Technician

Grupo Orenes

This job was originally posted in Spanish and automatically translated to English.

Requirements

- Higher Vocational Training in Business Administration is valued,
- Demonstrable experience of at least 1 year in similar positions, preferably in the gaming, entertainment, or financial services sector.
- Strong analytical skills and attention to detail.
- Knowledge of data analysis tools and specific fraud detection software.
- Ability to work effectively both independently and as part of a team.
- Excellent command of computer systems and the Office suite.
- Intermediate level of English and/or Portuguese (B2), both written and spoken. Availability: - Availability on weekends and holidays is essential.

Job Description

At Grupo Orenes, a leader in the entertainment, hospitality, and gaming sector, we are constantly looking for the best professionals to join our team. On this occasion, we are searching for a Risk and Fraud Technician to strengthen our security and prevention measures across all our business areas.

Main functions of the position:

- Verify and process withdrawal requests within the expected service levels in Customer Service to detect possible irregularities.
- Verify that all documentation submitted by customers is correct.
- Respond to escalations from the online Customer Success team regarding doubts about payments or possible signs of fraud.
- Initiate necessary investigations regarding the account and identity of users to mitigate losses for our business unit.

We are looking for proactive candidates with strong analytical skills and a firm commitment to corporate integrity and security.

Requirements:

Availability:
- Availability on weekends and holidays is essential.

We offer:

- Immediate incorporation into a dynamic and constantly evolving team.
- Permanent contract after a satisfactory probationary period.

- Temporary contract to cover medical leave.
- Competitive salary in accordance with the candidate's experience and skills.
- Real opportunities for professional development and growth within the company.
- Continuous training to ensure excellence in job performance.
- Inclusive, diverse work environment committed to equal opportunities.

At Grupo Orenes, we promote a work environment based on respect, diversity, and inclusion. All applications will be treated impartially and in accordance with our non-discrimination policies, valuing only capabilities, achievements, and professional experience. We encourage you to join our team and contribute to the security and growth of our company.

View original advert (Spanish)

En Grupo Orenes, un referente en el sector del entretenimiento, la hostelería y el juego, buscamos constantemente a los mejores profesionales para sumarse a nuestro equipo. En esta ocasión, estamos en la búsqueda de un/a Técnico/a Riesgo y Fraude para fortalecer nuestras medidas de seguridad y prevención en todas nuestras áreas de negocio.

Funciones principales del puesto:

- Comprobar y procesar solicitudes de retirada dentro de los niveles de servicio esperados en Atención al Cliente para detectar posibles irregularidades.
- Comprobar que toda documentación enviada por los clientes es la correcta.
- Responder a las escalaciones del equipo del Customer Success online con dudas acerca de pagos o posibles indicios de fraude.
- Iniciar las investigaciones necesarias respecto a la cuenta e identidad de los usuarios que permitan mitigar pérdidas a nuestra unidad de negocio.

Estamos en la búsqueda de candidatos/as proactivos/as, con una sólida capacidad analítica y un compromiso firme hacia la integridad y la seguridad empresarial.

Requisitos:

- Valorable Formación Profesional Grado Superior en Administración de Empresas,
- Experiencia demostrable de al menos 1 año, en posiciones similares, preferentemente en el sector del juego, entretenimiento o servicios financieros.
- Fuertes habilidades analíticas y atención al detalle.
- Conocimientos en herramientas de análisis de datos y software específico de detección de fraudes.
- Capacidad para trabajar eficazmente tanto de manera independiente como en equipo.
- Excelente manejo de los sistemas informáticos y paquete Office.
- Nivel intermedio de inglés y/o portugués (B2), tanto escrito como hablado.

Disponibilidad:
- Imprescindible disponibilidad fines de semana y festivos.

Ofrecemos:

- Incorporación inmediata a un equipo dinámico y en constante evolución.
- Contrato indefinido tras periodo de prueba satisfactorio.

- Contrato temporal para cubrir una baja IT.
- Salario competitivo y acorde a la experiencia y habilidades del candidato/a.
- Oportunidades reales de desarrollo profesional y crecimiento dentro de la empresa.
- Formación continua para garantizar la excelencia en el desempeño del puesto.
- Ambiente de trabajo inclusivo, diverso y comprometido con la igualdad de oportunidades.

En Grupo Orenes, promovemos un ambiente de trabajo basado en el respeto, la diversidad y la inclusión. Todas las candidaturas serán tratadas con imparcialidad y de acuerdo a nuestras políticas de no discriminación, valorando únicamente las capacidades, logros y experiencia profesional. Anímate a formar parte de nuestro equipo y contribuye a la seguridad y el crecimiento de nuestra empresa.