Deloitte is the world's largest professional services network, providing audit, consulting, financial advisory, risk advisory, tax, and legal services to many of the world's most prestigious brands. Operating as a global network of member firms, the company employs hundreds of thousands of professionals across more than 150 countries, serving as a dominant force in the global consulting and accounting industry.

In Spain, Deloitte maintains a massive presence with a network of offices spanning the entire country, including major hubs in Madrid and Barcelona. The firm is a significant recruiter of international talent, particularly within its technology, cybersecurity, and digital transformation divisions, where English is often the primary working language and multicultural teams are the norm.

Founded by William Welch Deloitte in London in 1845, the firm grew through a series of high-profile mergers, including the 1989 merger with Touche Ross and the 1993 renaming to Deloitte Touche Tohmatsu. It has transitioned from a traditional accounting firm into a global leader in digital and strategic consulting.

For international professionals

Deloitte Spain operates over 20 offices across the country, providing diverse geographic options for relocation beyond just Madrid and Barcelona.
The company is a major sponsor of work visas for highly skilled international profiles, particularly in specialized IT and financial roles.
They offer a structured 'International Mobility' framework that supports employees moving between global member firms.
Deloitte University EMEA provides extensive continuous learning and networking opportunities for professionals looking to advance their careers in Europe.
Many technical and consulting roles in their 'Global Delivery Centers' in Spain prioritize English proficiency over Spanish fluency.

Conversational Solutions Architect - Barcelona

Deloitte

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Can you imagine participating in the transformation of the leading national and international organizations?

At Deloitte, we are committed to generating an impact on society, on our clients, and on you.

At Deloitte, we are looking for a Conversational Solutions Architect, with experience in the design and implementation of architectures based on Conversational AI and Generative AI for the Barcelona or Madrid office.

In this role, you will be responsible for leading the design, development, implementation, and optimization of advanced conversational solutions for our global clients.

Main functions and responsibilities:

Design, development, and implementation of conversational solutions on platforms such as Cognigy.AI, Kore.AI, or Amelia.
Design, development, and implementation of conversational solutions on cloud platforms such as AWS, Azure, or Google Cloud.
Design and implementation of technical Reporting solutions using PowerBI.
Optimization of implemented solutions, applying best practices to ensure performance and processing improvements.
Work collaboratively with development, design, and business teams to understand client requirements and specifications.
Research and evaluation of new tools and technologies in the field of conversational assistants for integration into solutions.
Collaboration with external providers to implement and validate proposed solutions.
Coordination and supervision of development teams in the implementation of solutions, ensuring all members follow best practices and technical standards.

Required requirements:

5+ years of experience in conversational solutions with platforms such as Cognigy.AI, Kore.AI, Amelia, etc.
Experience in developing conversational solutions on cloud platforms such as AWS, Azure, Google Cloud.
Experience in software application design on cloud platforms such as AWS, Azure, and Google Cloud.
Experience in integrations with different services such as APIs, CRM, Contact Center.
Experience in software development with programming languages such as Javascript, NodeJS, Python, or Java.
Experience in data analysis and reporting using tools such as PowerBI, ClikSense, BigQuery, QuickSight, Athena, Databricks, etc.

Desirable requirements:

AWS, Azure, or Google Cloud certifications.
Cognigy Certified Specialist certification.
Experience in data modeling and data architectures (DBs, storage, processing, etc.).
Knowledge of communication development in telephone channels or Contact Centers such as Twilio, Genesys, Avaya, Content Guru, ...
Knowledge of Machine Learning or GenAI (LLM).

What is it like to work at Deloitte?

🤩 High-impact projects where you will have a long journey and learning experience

☯️ A hybrid-flexible day-to-day: you will have flexible hours and a good balance between remote work and teamwork in our offices or those of our clients

⚽ Great atmosphere inside and outside the office: you will enjoy several teambuildings a year, cultural and sporting activities... and much more!

🧘♀️ Integral wellbeing: take care of yourself with our physical, mental, and financial health program... and with a medical team in the offices!

🤲 Social impact: You can sign up for a wide range of national and international volunteering opportunities and pro-bono projects to put your time and talent at the service of those who need it most

🗣️Culture of feedback and continuous learning: you will grow in an inclusive environment where equal opportunities and your personalized training plan will drive your development. Can you already visualize yourself at the Deloitte University in Paris?

🤝 Exclusive benefits for being part of Deloitte: you can enjoy a large catalog of benefits and a complete flexible remuneration plan

If you like what you read, these are your next steps:

Apply to the offer by clicking 'Submit application now' and complete your profile
If you fit the position, our talent team will contact you to get to know you better

Start the process! We will guide you through the different phases until your onboarding.

View original advert (Spanish)

¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?

En Deloitte estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.

En Deloitte, buscamos un/a arquitecto/a de soluciones conversacionales, con experiencia en el diseño e implementación de arquitecturas basadas en Conversational AI y Generative AI para la oficinade Barcelona o Madrid.

En este rol, serás responsable de liderar el diseño, desarrollo, implementación y optimización de soluciones conversacionales avanzadas para nusetros clientes globales.

Principales funciones y responsabilidades:

Diseño, desarrollo e implementación de soluciones conversacionales en plataformas como Cognigy.AI, Kore.AI o Amelia.
Diseño, desarrollo e implementación de soluciones conversacionales en plataformas cloud como AWS, Azure o Google Cloud.
Diseño e implementación de soluciones técnicas de Reporting, usando PowerBI
Optimización de las soluciones implementadas, aplicando buenas prácticas, garantizando mejoras de rendimiento y procesamiento.
Trabajar de manera colaborativa con equipos de desarrollo, diseño, y negocio para entender los requisitos y especificaciones del cliente.
Investigación y evaluación de nuevas herramientas y tecnologías en el ámbito de los asistentes conversacionales para su integración en las soluciones.
Colaboración con proveedores externos para implementar y validar las soluciones propuestas.
Coordinación y supervisación de equipos de desarrollo en la implementación de soluciones, garantizando que todos los miembros sigan las mejores prácticas y estándares técnicos.

Requisitos necesarios:

5+ años de experiencia en soluciones conversacionales con plataformas como Cognigy.AI, Kore.AI, Amelia, etc.
Experiencia en desarrollo de soluciones conversacionales en plataformas cloud como AWS, Azure, Google Cloud.
Experiencia en diseño de aplicaciones software en plataformas cloud como AWS, Azure y Google Cloud.
Experiencia en integraciones con diferentes servicios como APIs, CRM, Contact Center.
Experiencia en desarrollo de software con lenguages de programación como Javascript, NodeJS, Python o Java.
Experiencia en análisis de datos y reportes, usando herramientas como PowerBI, ClikSense, BigQuery, QuickSight, Athena, Databricks, etc.

Requisitos valorables:

Certificaciones cloud AWS, Azure o Google Cloud.
Certitifación Cognigy Certified Specialist
Experiencia en modelado de datos y arquitecturas de datos (BBDD, almacenamiento, procesamiento, etc).
Conocimientos en desarrollo de comunicaciones en canales telefónicos o Contact Center como Twilio, Genesys, Avaya, Content Guru, ...
Conocimientos en Machine Learning o GenAI (LLM).

¿Cómo es trabajar en Deloitte?

🤩 Proyectos de alto impacto donde tendrás un largo recorrido y aprendizaje

☯️ Un día a día híbrido-flexible: tendrás horario flexible y un buen equilibrio entre el teletrabajo y el trabajo en equipo en nuestras oficinas o las de nuestros clientes

⚽ Buen ambiente dentro y fuera de la oficina: disfrutarás de varios teambuildings al año, actividades culturales y deportivas... ¡y mucho más!

🧘♀️ Bienestar integral: cuídate con nuestro programa de salud física, mental y financiera... ¡y con equipo médico en las oficinas!

🤲 Impacto social: Podrás apuntarte a una gran cantidad de voluntariados de alcance nacional e internacional y a proyectos pro-bono con los que poner tu tiempo y talento al servicio de quienes más lo necesitan

🗣️Cultura del feedback y aprendizaje continuo: crecerás en un entorno inclusivo donde la igualdad de oportunidades y tu plan personalizado de formación impulsarán tu desarrollo. ¿Ya te visualizas en la Deloitte University de París?

🤝 Beneficios exclusivos por ser parte de Deloitte: podrás disfrutar de un gran catálogo de beneficios y de un completo plan de retribución flexible

Si te gusta lo que lees, estos son tus próximos pasos:

Aplica a la oferta haciendo clic en 'Enviar candidatura ahora' y completa tu perfil
Si encajas en el puesto, nuestro equipo de talento te contactará para conocerte mejor

¡Comienza el proceso! Te iremos guiando por las diferentes fases hasta tu incorporación.