Devoteam is a leading European consulting firm specializing in digital strategy, cloud platforms, and cybersecurity. With a workforce of over 10,000 professionals across more than 20 countries, the company serves as a strategic partner to major technology providers including Google Cloud, AWS, Microsoft, and ServiceNow, helping large enterprises navigate their digital transformation journeys.

In Spain, Devoteam maintains a robust presence with major operations in Madrid and Barcelona, focusing on high-demand sectors like cloud engineering, data analytics, and IAM security. The company is highly relevant for international professionals due to its multicultural environment, project-based work with global clients, and a flexible work culture that often includes 100% remote or hybrid options for technical roles.

Founded in 1995 in France by Godefroy and Stanislas de Bentzmann, Devoteam has grown from a local consultancy into a major European IT powerhouse. The company underwent a significant transformation in 2021, returning to private ownership to focus on its 'Infinite' strategic plan centered on cloud and data technologies.

For international professionals

Strategic partner for major cloud providers, offering extensive certification opportunities in AWS, Google Cloud, and Azure.
Multilingual work environment with numerous roles requiring English (C1) or French proficiency.
Flexible work-from-home policies, including several 100% teleworking positions for cloud and software engineers.
Strong focus on professional development through the Devoteam Academy and internal mobility programs.

Major Incident Manager - English C1

DEVOTEAM

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Devoteam is a leading European consultancy specializing in digital strategy, technology platforms, cybersecurity, and business transformation through technology.
Technology is part of our DNA and we believe in it as a lever capable of driving positive change, maintaining a balance that allows us to offer our client portfolio top-tier technological tools, but always with the proximity and professionalism of a team that acts as a guide along the way.
Devoteam has been committed to technology at the service of people for over 30 years. We have more than 11,000 employees in the group, spread across 25 countries in Europe, the Middle East, and Africa.

Job Description

Do you have experience leading the resolution of critical incidents in complex technological environments? We are looking for a senior Major Incident Manager to join our team.

In this position, you will be responsible for ensuring the stability of pre-production (PRE) environments and associated non-productive services, leading incident control, driving operational governance, and coordinating multiple technical teams to minimize business impact.

🛠️ Key Responsibilities

Major Incident Management: Lead, coordinate, and efficiently resolve Major Incident activities in PRE environments to restore service as quickly as possible.
Governance and Stability: Conduct daily health checks, ensure compliance with operational policies, and issue readiness reporting.
Proactive Problem Management: Drive root cause analysis (RCA), identify trends, and follow up on preventive actions after an incident.
Multidisciplinary Coordination: Collaborate closely with infrastructure, applications, support, development, and testing teams (including the coordination of performance tests).
Stakeholder Communication: Prepare and distribute clear, structured, and accurate communications during operational crises and governance forums.

Important:

Main Schedule: Monday to Friday from 09:00 to 18:00 (Spain Time).
On-call and Availability: Indispensable availability to perform interventions, on-call shifts, or support outside of regular hours when coinciding with critical migrations or project events (overtime duly compensated and paid as applicable).

Requirements

Mandatory Requirements

Experience: More than 5 years of demonstrable experience as a Major Incident Manager (or in very similar Service/Problem Management roles with transferable skills).
Languages: Fluent C1 English level (Essential; a technical and English test will be conducted during the selection process).
Competencies: High attention to detail, a meticulous approach to documentation, and excellent verbal and written communication skills with all levels of management.
Ability to process data from multiple sources under pressure to assess and prioritize impact and urgency.

Desirable Requirements (Nice to Have)

Familiarity or work experience in pre-production governance environments (PRE, UAT, SIT).
Previous experience in the banking sector or in large-scale regulated financial environments.
Previous technical background in Infrastructure, Software Engineering, Platform Operations, or Production Support.
Knowledge of tools: ServiceNow, Jira, PagerDuty, Dynatrace, Splunk, or AppDynamics.

Additional Information

What do we offer?

Joining a stable, cutting-edge international project with high visibility.
Competitive salary based on the experience provided. Variable remuneration based on achievement of objectives.
100% Remote work
Access to the Flexible Remuneration Plan (Health insurance, Nursery vouchers, Ticket Restaurant, Transport Card, and Training).
Training plan, certifications, and professional career path.
Free physiotherapy service at the main headquarters.
Assignment of an HRBP who will accompany you throughout your journey to support professional and personal development during the provision of services.
Resources for Devoteamers (offers discounts to employees on purchases of items, ticket bookings, travel... etc.).

👉 Apply today and take the next big step in your career!

View original advert (Spanish)

Descripción de la empresa

Devoteam es una consultora europea líder especializada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología.
La tecnología forma parte de nuestro ADN y creemos en ella como una palanca capaz de impulsar un cambio positivo, manteniendo un equilibrio que nos permite ofrecer a nuestra cartera de clientes herramientas tecnológicas de primer nivel, pero siempre con la cercanía y la profesionalidad de un equipo que actúa como guía a lo largo del camino.
Devoteam lleva más de 30 años comprometida con la tecnología al servicio de las personas. Contamos con más de 11 000 empleados en el grupo, repartidos por 25 países de Europa, Oriente Medio y África.

Descripción del empleo

¿Tienes experiencia liderando la resolución de incidentes críticos en entornos tecnológicos complejos? Estamos buscando un/a Major Incident Manager senior para incorporarse a nuestro equipo.

En esta posición, serás responsable de garantizar la estabilidad de los entornos de preproducción (PRE) y servicios asociados no productivos, liderando el control de incidentes, impulsando la gobernanza operativa y coordinando a múltiples equipos técnicos para minimizar el impacto en el negocio.

🛠️ Responsabilidades Clave

Gestión de Incidentes Mayores: Liderar, coordinar y resolver de manera eficiente las actividades de Incidentes Mayores en entornos PRE para restaurar el servicio a la mayor brevedad.
Gobernanza y Estabilidad: Conducir controles de salud diarios (health checks), asegurar el cumplimiento de políticas operativas y emitir informes de preparación (readiness reporting).
Gestión de Problemas Proactiva: Impulsar el análisis de causa raíz (RCA), identificar tendencias y realizar el seguimiento de acciones preventivas tras un incidente.
Coordinación Multidisciplinar: Colaborar estrechamente con equipos de infraestructura, aplicaciones, soporte, desarrollo y testing (incluyendo la coordinación de pruebas de rendimiento).
Comunicación con Stakeholders: Elaborar y distribuir comunicaciones claras, estructuradas y precisas durante las crisis operativas y foros de gobierno.

Importante:

Horario Principal: Lunes a viernes de 09:00 a 18:00 h (Hora de España).
Guardias y Disponibilidad: Disponibilidad indispensable para realizar intervenciones, guardias o soporte fuera del horario habitual cuando coincida con migraciones críticas o eventos del proyecto (horas extraordinarias debidamente compensadas y abonadas según corresponda).

Requisitos

Requisitos Obligatorios (Mandatory)

Experiencia: Más de 5 años de experiencia demostrable como Major Incident Manager (o en roles muy afines de Service/Problem Management con habilidades transferibles).
Idiomas: Nivel de Inglés C1 fluido (Imprescindible, se realizará prueba técnica e inglés en el proceso de selección).
Competencias: Alta atención al detalle, enfoque meticuloso en la documentación y excelentes habilidades de comunicación verbal y escrita con todos los niveles de gestión.
Capacidad para procesar datos de múltiples fuentes bajo presión para evaluar y priorizar el impacto y la urgencia.

Requisitos Deseables (Nice to Have)

Familiaridad o experiencia de trabajo en entornos de gobierno de preproducción (PRE, UAT, SIT).
Experiencia previa en el sector bancario o en entornos financieros regulados a gran escala.
Trasfondo técnico previo en Infraestructura, Ingeniería de Software, Operaciones de Plataforma o Soporte de Producción.
Conocimiento de herramientas: ServiceNow, Jira, PagerDuty, Dynatrace, Splunk o AppDynamics.

Información adicional

¿Qué ofrecemos?

Incorporación a un proyecto internacional estable, puntero y de gran visibilidad.
Salario competitivo en función de la experiencia aportada. Retribución variable por consecución de objetivos.
100% Teletrabajo
Acceso al Plan de Retribución Flexible (Seguro médico, Cheques guardería, Ticket Restaurant, Tarjeta de Transporte y Formación).
Plan de formación, certificaciones y carrera profesional.
Servicio de fisioterapia gratuito en la sede principal.
Asignación de un HRBP que te acompañará a lo largo de la trayectoria, para apoyar el desarrollo profesional y personal durante la prestación de servicios.
Recursos para Devoteamers (ofrece descuentos a las personas trabajadoras en compras de artículos, reservas de entradas, viajes...etc.).

👉 ¡Inscríbete hoy mismo y da el siguiente gran paso en tu carrera!