Devoteam is a leading European consulting firm specializing in digital strategy, cloud platforms, and cybersecurity. With a workforce of over 10,000 professionals across more than 20 countries, the company serves as a strategic partner to major technology providers including Google Cloud, AWS, Microsoft, and ServiceNow, helping large enterprises navigate their digital transformation journeys.

In Spain, Devoteam maintains a robust presence with major operations in Madrid and Barcelona, focusing on high-demand sectors like cloud engineering, data analytics, and IAM security. The company is highly relevant for international professionals due to its multicultural environment, project-based work with global clients, and a flexible work culture that often includes 100% remote or hybrid options for technical roles.

Founded in 1995 in France by Godefroy and Stanislas de Bentzmann, Devoteam has grown from a local consultancy into a major European IT powerhouse. The company underwent a significant transformation in 2021, returning to private ownership to focus on its 'Infinite' strategic plan centered on cloud and data technologies.

For international professionals

Strategic partner for major cloud providers, offering extensive certification opportunities in AWS, Google Cloud, and Azure.
Multilingual work environment with numerous roles requiring English (C1) or French proficiency.
Flexible work-from-home policies, including several 100% teleworking positions for cloud and software engineers.
Strong focus on professional development through the Devoteam Academy and internal mobility programs.

Support Technician - Helpdesk (Arganda del Rey)

DEVOTEAM

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Focused on 6 areas of specialization, we address our clients' strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through Digitalization.

Technology is in our DNA and we believe in it as a lever capable of driving change for improvement, maintaining a balance that allows us to offer our clients top-tier technological tools but always with the proximity and professionalism of a team that acts as a guide along the way.

Our 25 years of experience make us an innovative, consolidated, and mature consultancy that enables the development of our 10,000 people, continuously certifying our consultants in the latest technologies and featuring experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, and Software Engineering and development. Devoteam has been awarded as the 2021 Partner of the Year by the 5 cloud leaders: AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow.

#CreativeTechnologyForABetterChange

Job Description

We are looking for an L1 Support Technician to work at the client's offices in ARGANDA DEL REY.

Main tasks to be performed:

- User Support:
Onsite workstation support: Apps, devices (PCs, Tablets), communications, cabling.
Ticket Management (Requests, Incidents)
Ticketing: Attention, registration, classification, monitoring, and resolution on the first call and/or escalation to a higher level, of all user incidents and requests
Remote User Support Tools
Installation and relocation of workstations.

- User Management in Active Directory:
User Unlocking/Password Reset
Identity Provisioning (hires, terminations, modifications)
Permission Assignment.
Management and maintenance of audiovisual rooms
Configuration and adjustment of devices.
Connection and review of cabling.

- Photocopiers / printers:
Configuration of photocopiers for users.
Printing issues.

- Micro-computing tasks:
Inventory control of computer equipment (PCs, mobile terminals, tablets, monitors, etc...).
Maintenance and updating of the equipment fleet: terminals, App updates, corporate image, licenses...

- WIFI: Support for users in the management and configuration of wifi network access.

Modality: on-site in Arganda del Rey (you will receive an allowance for travel expenses)
Working hours: Monday to Friday: 8:00 to 17:00 (1 hour lunch break)

Requirements

Minimum experience: 2 years in a similar position. Experience providing services to global companies with an international presence is valued.

Languages: Spanish and English (B1-B2 level).

Minimum studies: Intermediate or Higher Vocational Training in Computer Science, Telecommunications, or similar.

Knowledge in:
Ticketing tools
Microsoft Office365
Micro-computing / Administration and configuration of devices (PCs, Tablets...) using tools such as Intune or similar.
Adobe package

Additional Information

View original advert (Spanish)

Descripción de la empresa

Devoteam es una consultora europea líder enfocada en estrategia digital, plataformas tecnológicas, ciberseguridad y transformación empresarial a través de la tecnología. Centrada en 6 áreas de especialización, abordamos los desafíos estratégicos de nuestros clientes: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Ciberseguridad y la Sostenibilidad conseguida por la Digitalización.

La Tecnología está en nuestro ADN y creemos en ella como una palanca capaz de impulsar el cambio para mejorar, manteniendo un equilibrio que nos permite ofrecer a nuestros clientes herramientas tecnológicas de primer nivel pero siempre con la cercanía y profesionalidad de un equipo que actúa como guía durante el camino.

Nuestros 25 años de experiencia nos convierten en una consultora innovadora, consolidada y madura que permite el desarrollo de nuestras 10000 personas , certificando continuamente a nuestros consultores en las últimas tecnologías y contando con expertos en: Cloud, BI, Data Analytics, Excelencia en Procesos de Negocio, Gestión de la Relación con clientes, Ciberseguridad, Marketing Digital, Machine Learning, Ingeniería y desarrollo del Software. Devoteam ha sido premiado como Partner del año 2021 de los 5 líderes de la nube: AWS, Google Cloud, Microsoft, Salesforce y ServiceNow.

#TecnologíaCreativaParaUnMejorCambio

Descripción del empleo

Estamos buscando un técnico de Soporte N1 para trabajar en las oficinas del cliente en ARGANDA DEL REY.

Principales tareas a realizar:

- Soporte a Usuario:
Soporte onsite de puesto de trabajo: Apps, dispositivos (PCs, Tablets), comunicaciones, cableado.
Gestión de Tickets (Peticiones, Incidencias)
Ticketing: Atención, registro, clasificación, seguimiento y resolución en primera llamada y/o escalado a nivel superior, de todas las incidencias y peticiones de los usuarios
Herramientas Remotas de Soporte a Usuarios
Instalación y traslados de puesto de trabajo.

- Gestión de Usuarios en el Directorio Activo:
Desbloqueo Usuarios/Reseteo de Contraseñas
Aprovisionamiento de Identidades (altas, bajas, modificaciones)
Asignación de Permisos.
Gestión y mantenimiento de las salas audiovisuales
Configuración y ajuste de los dispositivos.
Conexión y revisión de cableado.

- Fotocopiadoras / impresoras:
Configuración a los usuarios de las fotocopiadoras.
Problemas de impresión.

- Tareas de microinfórmatica:
Control del inventario de equipos informáticos (PCs, terminales móviles, tabletas, monitores, etc...).
Mantenimiento y actualización de la planta de equipos: terminales, actualización de Apps, maqueta corporativa, licencias...

- WIFI: Apoyo a los usuarios para la gestión y configuración de los accesos a la red wifi.

Modalidad: presencial en Arganda del Rey (contarás con una ayuda para los gastos del desplazamiento)
Horario de trabajo: de Lunes a Viernes: 8:00 a 17:00 (1 hora de pausa para la comida)

Requisitos

Experiencia mínima: de 2 años en un puesto similar. Valorable si el servicio prestado ha sido en empresas globales con presencia internacional.

Idiomas: Castellano e inglés (nivel B1-B2).

Estudios mínimos: Ciclo formativo de Grado Medio o Superior en Informática, Telecomunicaciones o similar.

Conocimientos en:
Herramientas de ticketing
Microsoft Office365
Micro-informática / Administración y configuración de dispositivos (PCs, Tablets...) mediante herramientas como Intune o similares.
Paquete adobe