Qualifications

Minimum Requirements:

-        MINIMUM Experience: more than 2 years in a similar position. Experience in global companies with an international presence is valued.

-        Languages: English, minimum B2 level. If the candidate does not have certification, they must commit to obtaining it during the 6-month probationary period. The cost of the certification exam will be covered by Devoteam.

-        Minimum Education: Higher Vocational Training (Grado Superior) in Computer Science, Telecommunications, or similar.

-        Knowledge in:

• Ticketing tools
• Microsoft Office365
• Micro-computing / Administration and configuration of devices (PCs, Tablets…) using tools such as Intune or similar.
• Adobe package

       -        Skills:

o   Initiative and proactivity

o   Good communication skills at different levels and with various interlocutors (user and IT area), interpersonal relationship skills, customer orientation.

o   High capacity for analysis and problem solving.

o   Proactive, entrepreneurial, responsible person committed to the service.

o   Ability to work both autonomously and as part of a team.

Additional Information

• Modality: hybrid. 2-3 days of remote work. The onboarding phase will be in-person at the client's facilities.
• Location: San Sebastián de los Reyes, Madrid.
• Schedule: corporate 40 hours/week: Monday to Friday: (8:00 – 9:00) to (17:00-18:00) with a 1-hour lunch break.

Company Description

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Focused on 6 areas of specialization, we address our clients' strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through Digitalization.

Technology is in our DNA and we believe in it as a lever capable of driving change for improvement, maintaining a balance that allows us to offer our clients top-tier technological tools but always with the proximity and professionalism of a team that acts as a guide along the way.

Our 25 years of experience make us an innovative, consolidated, and mature consultancy that enables the development of our 10,000 people, continuously certifying our consultants in the latest technologies and counting on experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, and Software Engineering and development. Devoteam has been awarded as the 2021 Partner of the Year by the 5 cloud leaders: AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow.

#CreativeTechnologyForABetterChange

Job Description

• Description: The hired person will join the client's IT structure and the team of 3 people that DVT currently has at the client. Their mission will be to perform support tasks as an IT user workstation technician.

• Main tasks and functions:

• User Support:
  • Onsite workstation support: Apps, devices (PCs, Tablets), communications, cabling.
  • Ticket Management (Requests, Incidents)
  • Ticketing: Attention, registration, classification, tracking, and resolution on the first call and/or escalation to a higher level, of all user incidents and requests.
    • The ticketing app is Service Now.
  • Remote User Support Tools.
  • L1 support for M365

• User Management in Active Directory:

• User Unlocking/Password Reset
• Identity Provisioning (hires, terminations, modifications)
• Permission Assignment.

• Management and maintenance of audiovisual rooms
  • Configuration and adjustment of devices.
  • Connection and cabling review.

• Photocopiers / printers:
• Configuration of photocopiers for users.
• Printing problems.

• Micro-computing tasks:
  • Inventory control of computer equipment (PCs, mobile terminals, tablets, monitors, etc...).
  • Maintenance and updating of the equipment fleet: terminals, App updates, corporate image, licenses...

• WIFI: Support for users in the management and configuration of wifi network access.