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Operations Technician (M/F)

Grupo Diusframi
Grupo Diusframi
Madrid, SpainOn-siteFrom €270,000Added 12 days agoMid · 5+ yearsPermanentRemote: Remote🇪🇸Spanish: Native
Remote🇪🇸 Translated from Spanish510329 convert y denegaciones

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

  • Technical and operational management of high-volume merchants.
  • Monitoring and optimization of KPIs: authorizations, conversion, fraud, and chargebacks.
  • Resolution and coordination of incidents with Operations, IT, Risk, and Product.
  • Advising on integrations, payment methods, and value-added services.
  • Preparation of reporting and continuous improvement proposals.
  • Permanent contract.
  • Immediate start.
  • Schedule: Monday to Friday from 08:00 to 17:00.
  • 100% remote work modality.
  • Salary: €27,000 gross per year.
  • Minimum 5 years of experience in acquiring, payments, PSPs, or transactional banking.
  • Knowledge of e-commerce, omnichannel, fraud, 3DS, and chargebacks.
  • Experience with Redsys is valued.
  • Analytical profile, customer-oriented, and with technical communication skills.
View original advert (Spanish)
  • Gestión técnica y operativa de comercios de alto volumen.
  • Seguimiento y optimización de KPIs: autorizaciones, conversión, fraude y chargebacks.
  • Resolución y coordinación de incidencias con Operaciones, IT, Riesgo y Producto.
  • Asesoramiento en integraciones, métodos de pago y servicios de valor añadido.
  • Elaboración de reporting y propuestas de mejora continua.
  • Contrato indefinido.
  • Incorporación inmediata.
  • Horario: lunes a viernes de 08:00 a 17:00.
  • Modalidad 100% teletrabajo.
  • Salario: 27.000 € brutos anuales.
  • Mínimo 5 años de experiencia en adquirencia, pagos, PSPs o banca transaccional.
  • Conocimientos de e-commerce, omnicanal, fraude, 3DS y chargebacks.
  • Valorable experiencia con Redsys.
  • Perfil analítico, orientado a cliente y con capacidad de interlocución técnica.

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