Grupo Diusframi is a leading Spanish technology and services provider specializing in the financial and retail sectors. With over 30 years of experience, the company focuses on payment systems, technical maintenance, logistics, and business process outsourcing (BPO) for major banking institutions and commercial chains.

Headquartered in Madrid, the group maintains a significant operational footprint across Spain, including major hubs in Barcelona and Getafe. For international professionals, Diusframi offers opportunities in IT development, project management, and multilingual customer support, frequently seeking candidates proficient in English, Portuguese, or Catalan to support their diverse service portfolio.

Founded in 1986, Grupo Diusframi began as a technical service provider for payment terminals. It has since evolved into a comprehensive technology partner for the financial sector, expanding its services to include logistics, software development, and customer care.

For international professionals

Strong presence in the Spanish fintech and banking services ecosystem, working with major national financial institutions.
Offers a wide range of entry-level and specialized roles, including positions requiring multilingual skills such as English and Portuguese.
Maintains multiple operational centers across Spain, with significant activity in Madrid, Barcelona, and Getafe.
Provides opportunities for technical profiles in areas such as Android development, FullStack engineering, and network communications.

Customer Service Agent (35h)

Grupo Diusframi

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

• Receive and process files opened by different types of services.

• Collect information from different tools and sources in order to study the data and execute the corresponding actions for subsequent resolution.

• Entry of documentation into various internal applications.

• Control and management of various claims or incidents from entities/clients.

• Follow-up of open cases until their resolution.

• Monitor, respond to, and forward incoming messages/queries through different applications.

• Communication with clients for the correct resolution of open cases.

- Salary: €17,652.68 gross/annual for full-time (payment based on hours agreed by contract)
- Schedule: window from 09:00 to 23:00 Monday to Sunday (morning preference) (35h weekly)
- Contract type: temporary (long-term IT leave)
- Modality: hybrid (50% remote work)

View original advert (Spanish)

• Recibir y tramitar los expedientes abiertos por los diferentes tipos de servicios.

• Recopilar información de diferentes herramientas y fuentes con el objetivo de estudiar los datos y ejecutar las correspondientes acciones para su posterior resolución.

• Introducción de documentación en los distintos aplicativos internos.

• Control y gestión de las distintas reclamaciones o incidencias de las entidades/clientes.

• Seguimiento de los casos abiertos hasta la resolución de estos.

• Monitorear, responder y reenviar mensajes/consultas entrantes a través de las diferentes aplicativos.

• Interlocución con clientes para la correcta resolución de los casos abiertos.

- Salario: 17.652,68€ brutos/ anuales por jornada completa (cobrarás en función de las horas pactadas por contrato)
- Horario: franja de 09:00h a 23:00h de lunes a domingo (con preferencia de mañana) (35h semanales)
- Tipo de contrato: temporal (baja IT de larga duración)
- Modalidad: híbrida (50% de teletrabajo)