Required Profile

 Academic Background:

o Training in massage therapy or other SPA areas is desirable.

 Specific Knowledge:

o High level of English; other languages are an advantage.

 Professional Experience:

o Minimum of one year of experience in a similar position.

 Skills:

o Service vocation (Care).

o Communication and Interpersonal skills (Ease).

o Proactivity.

o Attention to detail.

o Results-oriented, with the ambition to exceed customer expectations (Deliver).

o Instinct for knowing when and how to surprise guests (Surprise).

o Ability to work in a team and a hospitable and informal attitude, while remaining respectful and professional.

Main Functions and Activities:

 Customer service.

 Always welcome guests with great kindness.

 Promotion of spa and services.

 Perfect knowledge of all menu services and products sold in the spa.

 Provide information on products, services, components, benefits, schedules, rates, rules of use, offers, and promotions.

 Manage reservations and the planning of treatments and therapists.

 Make confirmation calls.

 Perform check-in, check-out, and payment procedures.

 Perform product sales.

 Ensure the perfect condition, cleanliness, and hygiene of the reception area.

 Process treatment reservations with the client and the specialist.

 Manage payments for services and product sales.

 Present treatment and product menus.

 Manage product stocks and inventory.

 Assign locker keys and inspect them.

 Manage client profiles and database.

 Correctly carry out all operational procedures.

 In the event that the profile is dual (cabin massage therapist, reception), the employee will be assigned to the cabin when the Spa Manager or service operations require it.

 Assist cabin staff when necessary to collect, clean, and receive the next client optimally.

 Replenish and check linens and disposables in lockers and reception.

Required Profile

 Academic Background:

o Training in massage therapy or other SPA areas is desirable.

 Specific Knowledge:

o High level of English; other languages are an advantage.

 Professional Experience:

o Minimum of one year of experience in a similar position.

 Skills:

o Service vocation (Care).

o Communication and Interpersonal skills (Ease).

o Proactivity.

o Attention to detail.

o Results-oriented, with the ambition to exceed customer expectations (Deliver).

o Instinct for knowing when and how to surprise guests (Surprise).

o Ability to work in a team and a hospitable and informal attitude, while remaining respectful and professional.