- Minimum education of FP I or other equivalent certifications.
- Proven previous experience of at least 6 months in alarm management in an ARC and protocol activation.
- Advanced proficiency in office automation tools.
- Experience using SBN/IBS; knowledge of other software such as Manitou or Mastermind is valued.
- Native level of Spanish.
- Demonstrated communication, organization, and ability to work under pressure.
- Previous experience in telephone customer service.
- At least 1 year of experience in leadership positions within an ARC is valued.
- Availability to work a fixed afternoon shift (15:00 to 23:00), including weekends according to planning.
- Commitment to regulatory compliance and quality standards established by the company.

Are you looking to develop your talent in a place where your effort is recognized? We offer a dynamic, close-knit, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project awaiting you.

You will join the team of an Alarm Receiving Center (ARC), where you will play a key role in protecting customers and assets, ensuring agile and effective management of received signals. You will be part of an operational environment that requires precision, responsibility, and a service orientation, collaborating closely with other professionals and security agencies. Your contribution will be essential to ensure compliance with established protocols and provide quality care in critical situations.

Main functions and requirements.

Functions:

- Respond to alarm triggers according to established action protocols.
- Manage alarm signals using specific tools such as SBN/IBS, supervising their correct resolution.
- Interact with users and customers applying the procedures defined for each situation.
- Coordinate communication with State Security Forces and Corps according to current regulations.
- Prepare and complete daily reports and incident tracking logs.
- Handle incoming and outgoing calls ensuring communication quality standards.
- Manage the service email inbox and respond to received requests.
- Provide customer support in operating the alarm system, including connection, disconnection, and basic configuration.
- Manage technical incidents by generating tickets for IT support.
- Perform extraction and sending of images in the event of real alarms.
- Comply with internal management and tracking processes defined by the company.
- Coordinate and supervise compliance with break times and absences within the team when applicable.

Requirements:
- Minimum education of FP I or other equivalent certifications.
- Proven previous experience of at least 6 months in alarm management in an ARC and protocol activation.
- Advanced proficiency in office automation tools.
- Experience using SBN/IBS; knowledge of other software such as Manitou or Mastermind is valued.
- Native level of Spanish.
- Demonstrated communication, organization, and ability to work under pressure.
- Previous experience in telephone customer service.
- At least 1 year of experience in leadership positions within an ARC is valued.
- Availability to work a fixed afternoon shift (15:00 to 23:00), including weekends according to planning.
- Commitment to regulatory compliance and quality standards established by the company.

- Salary according to the private security collective agreement.

We offer a variety of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Continuous training for professional development.

- Study grants for children of employees.

- In-house Medical Service.

- Flexible remuneration plan.

If you find this position interesting, we invite you to apply, as your experience could be very valuable to us. In our company, everyone is welcome.