The Estée Lauder Companies Inc. is a global leader in prestige beauty, specializing in the manufacture and marketing of high-quality skin care, makeup, fragrance, and hair care products. With a diverse portfolio of over 25 brands including MAC, Clinique, and La Mer, the company operates in approximately 150 countries and territories, maintaining a dominant position in the luxury cosmetics industry.

In Spain, Estée Lauder maintains a robust corporate and retail presence, with its primary administrative headquarters located in Madrid. The company is a significant employer for international professionals in marketing, supply chain, and retail management, offering a multicultural work environment that values innovation and creativity. Their Spanish operations serve as a key hub for the Southern European market, making it an attractive destination for expats with experience in the beauty and luxury sectors.

Founded in 1946 by Estée Lauder and her husband Joseph Lauder in New York City. It began with four products and has grown into a global powerhouse in the prestige beauty industry through organic growth and strategic acquisitions.

For international professionals

Corporate operations are primarily centralized in Madrid, offering numerous roles in digital marketing, finance, and operations.
The company frequently hires international talent for regional roles covering the Iberia or EMEA markets.
Estée Lauder is known for its 'High-Touch' culture, emphasizing professional development and internal mobility across its brand portfolio.
While retail roles require Spanish, many corporate and regional positions utilize English as a primary business language.

Counter Manager Counter Manager

Estée Lauder

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you are passionate about the world of luxury fragrance, this is your opportunity to work at the new Le Labo boutique.

We are looking for a Counter Manager profile with previous experience, highly oriented toward sales, customer acquisition, and team management, to join the opening team of this point of sale.

What do we expect from you?

⁃ Ensure that all customer service initiatives are implemented, resolving any issues that may arise quickly.

⁃ Supervise the performance of the entire point of sale team.

⁃ Build solid relationships with customers and ensure the best implementation of best-in-class digital campaigns.

⁃ Provide exceptional customer service, driving the commercial plan to generate strong sales growth.

⁃ Tracking and reporting against KPIs, establishing action plans to achieve objectives.

⁃ Collaborate in the selection, training, management, and motivation of teams, as well as fostering a proactive attitude and a good working environment.

⁃ Act as a brand image ambassador.

⁃ Train and manage the team to get the best out of each person, developing their skills and competencies to allow them to reach both their own goals and those of the point of sale.

⁃ Identify strategic alliances with other businesses and maximize promotional tools.

⁃ Ability to establish good communication and relationships with both the team and the brand.

⁃ Ensure the correct operation of the point of sale, as well as the application of all current regulations.

⁃ Provide administrative support.

⁃ Maintain the brand's visual merchandising guidelines.

Leadership capacity with a minimum of 2-3 years of experience leading teams that bring added value to the brand.

⁃ Proactivity and results-orientation, being capable of managing several projects at once.

⁃ Practical approach, capable of finding and implementing solutions, unafraid to propose ideas, and capable of operating in a fast-paced environment.

⁃ Genuine understanding of the brand values.

⁃ Knowledge and/or interest in the world of cosmetics.

⁃ Spanish and English: Intermediate-High level

⁃ Previous experience in the world of cosmetics/fragrances will be valued.

View original advert (Spanish)

Si te apasiona el mundo de la fragancia de Lujo esta es tu oportunidad para trabajar en la nueva boutique de Le Labo.

Buscamos un perfil de Counter Manager con experiencia previa muy orientado a ventas, captación de cliente y gestión de equipos para incorporarse al equipo de apertura de este punto de venta.

¿Qué esperamos de ti?

⁃ Garantizar que todas las iniciativas de servicio al cliente sean implementadas, solventando cualquier problema que pueda surgir de manera rápida.

⁃ Realizar la supervisión de los rendimientos de todo el equipo del punto de venta.

⁃ Sólida relación con los clientes y garantizar la mejor implementación de campañas digitales de su clase.

⁃ Ofrecer un servicio al cliente excepcional, impulsando el plan comercial para generar un fuerte crecimiento de las ventas.

⁃ Seguimiento y reporte contra KPI's, establecimiento de planes de acción para la consecución de los objetivos.

⁃ Colaborar en la selección, formación, gestión y motivación de los equipos, así como fomentar una actitud proactiva y un buen ambiente de trabajo.

⁃ Ser embajador/a de la imagen de marca.

⁃ Formar y gestionar al equipo para obtener lo mejor de cada persona, desarrollando sus habilidades y competencias de forma que les permitan alcanzar tanto sus objetivos como los del punto de venta.

⁃ Identificar alianzas estratégicas con otros negocios y maximizar las herramientas promocionales.

⁃ Facilidad para establecer una buena comunicación y relación tanto con el equipo como con la marca.

⁃ Asegurar el correcto funcionamiento del punto de venta, así como la aplicación de todas las normativas vigentes.

⁃ Dar soporte administrativo.

⁃ Mantenimiento de las directrices de visual merchandising de la marca.

Capacidad de liderazgo mínimo de 2⁃3 años de experiencia, habiendo liderado equipos que aporte un valor añadido a la marca.

⁃ Proactividad y con orientación a resultados siendo capaz de gestionar varios proyectos a la vez.

⁃ Enfoque práctico, capaz de encontrar e implementar soluciones, sin miedo a proponer ideas y capaz de manejarse en un entorno rápido.

⁃ Comprensión genuina de los valores de la marca.

⁃ Conocimiento y/o interés en el mundo de la cosmética.

⁃ Español e inglés: Nivel Medio⁃Alto