Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service Agent

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- At least 1 year of experience in customer/user service.- Excellent communication skills (oral and written).- Versatile profile with a clear customer orientation.- Good proficiency in office software (Word, Excel, Teams, etc.) and familiar with mobile applications, software, etc.- Residence close to the workplace is valued.

Completed ESO (Secondary Education).

Correct spoken and written Spanish and Catalan.

Job Description

At Eurofirms, we are looking to incorporate User Support and App Support Agents for an important company in the catering sector, located in Cornellá de Llobregat.
We are looking for agents for the school campaign from August to October to perform the following functions:

- Resolution of queries/incidents via customer calls and emails.
- Handling calls and channeling incidents to the corresponding departments.
- Contacting app users to verify data and documentation.
- Processing and following up on online incidents.
- Among other tasks inherent to the position.

View original advert (Spanish)

Desde Eurofirms buscamos incorporar Agentes de soporte al usuario y soporte APP para importante empresa del sector colectividades, ubicada en Cornellá de Llobregat.
Estamos buscando agentes para la campaña escolar de agosto a octubre para realizar las siguientes funciones:

- Resolución de consultas/incidencias a través de llamadas y mails de los clientes.
- Atención de llamadas y canalizar las incidencias a los departamentos correspondientes.
- Contacto con los usuarios de la app para verificar datos y documentación.
- Tramitación y seguimiento de las incidencias on-line.
- Entre otras tareas propias del puesto de trabajo.