Grupo Orenes is a prominent Spanish leader in the leisure, gaming, and hospitality sectors, boasting over five decades of experience. The company operates a wide array of entertainment venues, including casinos, bingo halls, sports betting terminals, and high-end hotels and restaurants, maintaining a workforce of thousands across its international operations.

Headquartered in Murcia, the group has an extensive physical presence throughout Spain, with venues in nearly every autonomous community. For international professionals, Grupo Orenes offers diverse career paths in hospitality management, gaming operations, and corporate services, providing a stable environment within one of Spain's most established entertainment conglomerates.

Founded in 1968 in Murcia, Grupo Orenes started as a family-run gaming business and has grown into a multi-national leisure giant. It has successfully expanded from traditional gaming into hospitality and online betting platforms.

For international professionals

Headquartered in Murcia, which offers a significantly lower cost of living than Spain's major metropolitan hubs like Madrid or Barcelona.
Extensive nationwide presence with job opportunities in diverse locations including Madrid, Valencia, Galicia, and the Canary Islands.
A major employer in the Spanish leisure industry, providing long-term stability and internal promotion opportunities.
Operates across multiple business lines including digital gaming, hospitality, and real estate, catering to various professional backgrounds.

Hospitality Floor Manager

Grupo Orenes

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Grupo Orenes, a leading company in leisure, entertainment, and catering, is looking to incorporate a Hospitality Floor Manager for the Casino de Castellón. We are seeking a profile with leadership, operational vision, and a strong orientation toward service excellence, capable of guaranteeing an impeccable experience in all hospitality areas of the establishment.

Your mission is to ensure exceptional service in the casino floor, coordinating teams, organizing daily operations, and maintaining the quality standards that characterize Grupo Orenes.

The main functions to be developed will be:

Team Supervision Direct and support the waitstaff team, ensuring cohesion, motivation, and a service that reflects the excellence of the casino at all times.
Organization of routes and schedules Plan shifts and schedules efficiently, anticipating needs and guaranteeing that daily operations develop with order and fluidity.
Event Management Coordinate and supervise special events at the casino, overseeing preparation, staging, and customer service to ensure impeccable results.
Management of the restaurant and hospitality areas Oversee the comprehensive functioning of the floor, maintaining service quality and ensuring an excellent experience in every interaction with customers.
Service Control and Customer Experience Guarantee professional, approachable, and decisive treatment, attending to needs and ensuring that every moment of the service meets the casino's standards.
Coordination with management and operations Maintain constant communication with different departments, aligning processes and priorities to ensure coherent and effective operations.

Requirements:

Previous experience as a Floor Manager, Hospitality Supervisor, or similar roles.
Leadership, organization, and team management skills.
Experience in event management and floor operations.
Attention to detail, excellence, and customer service.
Ability to work in dynamic and high-activity environments.
Availability to work rotating morning, afternoon, and night shifts

What can we offer you?

Join a stable company with a long track record
Permanent full-time contract
Work in an innovative and multidisciplinary team in constant evolution

#uneteanuestroequipo

With a firm commitment to treating all applications under the premise of non-discrimination and impartiality, and valuing capabilities, achievements, and experience regardless of age, gender, nationality, race, or disability, applications with a disability certificate will be positively valued.

View original advert (Spanish)

Grupo Orenes, compañía líder en ocio, entretenimiento y restauración, busca incorporar un/a Jefe/a de Sala Hostelería para el Casino de Castellón. Buscamos un perfil con liderazgo, visión operativa y una marcada orientación a la excelencia en el servicio, capaz de garantizar una experiencia impecable en todas las áreas de hostelería del establecimiento.

Tu misión es asegurar un servicio excepcional en la sala del casino, coordinando equipos, organizando la operativa diaria y manteniendo los estándares de calidad que caracterizan a Grupo Orenes.

Las funciones principales a desarrollar serán:

Supervisión de equipos Dirigir y acompañar al equipo de camareros, asegurando cohesión, motivación y un servicio que refleje la excelencia del casino en cada momento.
Organización de rotas y cuadrantes Planificar turnos y horarios de manera eficiente, anticipando necesidades y garantizando que la operativa diaria se desarrolle con orden y fluidez.
Gestión de eventos Coordinar y supervisar los eventos especiales del casino, cuidando la preparación, la puesta en escena y la atención al cliente para asegurar resultados impecables.
Gestión del restaurante y áreas de hostelería Velar por el funcionamiento integral de la sala, manteniendo la calidad del servicio y asegurando una experiencia excelente en cada interacción con los clientes.
Control de servicio y experiencia del cliente Garantizar un trato profesional, cercano y resolutivo, atendiendo necesidades y asegurando que cada momento del servicio cumpla con los estándares del casino.
Coordinación con dirección y operaciones Mantener una comunicación constante con los distintos departamentos, alineando procesos y prioridades para asegurar una operativa coherente y eficaz.

Requisitos:

Experiencia previa como Jefe/a de Sala, Supervisor/a de Hostelería o roles similares.
Capacidad de liderazgo, organización y gestión de equipos.
Experiencia en gestión de eventos y operativas de sala.
Orientación al detalle, excelencia y servicio al cliente.
Capacidad para trabajar en entornos dinámicos y de alta actividad.
Disponibilidad para trabajar en turnos rotativos de mañana, tarde y noche

¿Qué podemos ofrecerte?

Incorpórate a una empresa estable y con una larga trayectoria
Contrato indefinido a jornada completa
Trabaja en un equipo innovador y multidisciplinar en constante evolución

#uneteanuestroequipo

Con el firme compromiso de tratar todas las candidaturas bajo la premisa de no discriminación e imparcialidad, y valorando las capacidades, logros y experiencia independientemente de su edad, sexo, nacionalidad, raza o discapacidad, se valorarán positivamente candidaturas con certificado de discapacidad.