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ILUNION TextilCare - Customer Service Manager (H/M/D) - Fuenlabrada (Madrid)

ILUNION
ILUNION
Madrid, SpainOn-site€18,000 - €21,000Added yesterdayMidPermanent🇪🇸Spanish: Native
CrmGestion comercialAtencion al clienteVentasCalidad

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

If you are a proactive person with customer service skills and hold a Degree or Vocational Training in Commercial Management or Marketing, along with demonstrable experience in the sector, this opportunity may be for you.

Benefits

Inclusive and diverse environment: Here, every voice counts. We value diversity and teamwork, and we foster an atmosphere of respect and collaboration.
Full-time and continuous schedule from Monday to Friday, with weekends off.
Professional development opportunities: We invest in your growth with continuous training and advancement opportunities within the company.
Committed and supportive team: You will be part of a team that works together to achieve common goals, with a warm and close work environment.
Employee Assistance Program (EAP) which offers psychological support to employees and their first-degree relatives 24 hours a day, 7 days a week.
Obtaining the "+ONCE card" with numerous discounts.
Social benefits starting from the first year (School lunch aid, Glasses purchase aid, Electronic devices purchase aid, etc.) that improve your work experience.

Job Description

At ILUNION TextilCare, our purpose is clear: to manage textiles to create value through sustainable solutions.
We are building a different business model that drives positive social and environmental change, transforming diversity into inclusion, where EVERYONE CONTRIBUTES.
We have a team of over 7,000 people distributed across 45 work centers, most of which are Special Employment Centers, with over 75% of our staff being people with disabilities, and we offer full coverage in Spain, Colombia, and Portugal. ILUNION TextilCare Customer Service Manager (H/M/D) WITH DISABILITY - Fuenlabrada
Imagine being part of a company in constant motion, where solutions arise from listening and are realized through the contribution of every person in our ecosystem.
At ILUNION TextilCare, our purpose is clear: to manage textiles to create value through sustainable solutions. We are building a different business model that drives positive social and environmental change, transforming diversity into inclusion, where #EVERYONECONTRIBUTES.
We have a team of over 6,400 people distributed across 45 industrial plants, most of which are Special Employment Centers, with over 75% of our staff being people with disabilities, and we offer full coverage in Spain, Colombia, and Portugal.
As part of this growth, we want you to join us as a Customer Manager with a disability, with the opportunity to join the team at the Work Center.
You will make a difference:
If you are a proactive person with customer service skills and hold a Degree or Vocational Training in Commercial Management or Marketing, along with demonstrable experience in the sector, this opportunity may be for you.
What will make you shine in your daily routine?
You will become a key piece in achieving the balance between excellent customer management and the budgetary compliance of textile purchases. Your responsibilities will include:

CUSTOMER RETENTION

Link between customer and Plant in all variables of the relationship (subcontracting, "implant" staff, document management, etc.).
Control and monitoring of customer service. Incidents, telephone and in-person attention.
Compliance with Ilunion's internal procedures.
Participation in "Q customers" surveys, their action plans, and closure, in accordance with the current circular.
Maintenance and monitoring of the customer file.
Planning, participation, and monitoring of inventories.
Determination of purchases together with the support of the resource manager and the authorization of the plant manager.

CUSTOMERS

Participation in the organization prior to a customer's entry.
Promotion of cross-selling (synergies).
Detect sales opportunities among our current customers and refer them to the sales team.

CRM UPDATES

Use and update of the corporate CRM.

CUSTOMER PORTAL

Management of customer relationships through the customer portal (monitoring and resolution of incidents, inquiries, reports, etc.).

COMPLIANCE WITH QUALITY, ENVIRONMENTAL MANAGEMENT, AND OCCUPATIONAL HEALTH AND SAFETY STANDARDS

Among others indicated in the company's Prevention Plan:
Ensure safety in your workplace and that of your colleagues on shift.

The advantages of being part of our family:

Inclusive and diverse environment: Here, every voice counts. We value diversity and teamwork, and we foster an atmosphere of respect and collaboration.
Full-time and continuous schedule from Monday to Friday, with weekends off.
Professional development opportunities: We invest in your growth with continuous training and advancement opportunities within the company.
Committed and supportive team: You will be part of a team that works together to achieve common goals, with a warm and close work environment.
Employee Assistance Program (EAP) which offers psychological support to employees and their first-degree relatives 24 hours a day, 7 days a week.
Obtaining the "+ONCE card" with numerous discounts.
Social benefits starting from the first year (School lunch aid, Glasses purchase aid, Electronic devices purchase aid, etc.) that improve your work experience.

Is this vacancy exciting you? Sign up now! And if you think there is someone else who might be interested, remember: Generosity is an invaluable value!
Screening questions:
Do you have a disability certificate equal to or greater than 33% or Permanent Disability?

Disability equal to or greater than 33%. (10)
Permanent Disability (ITP). (10)

Do you have your own vehicle?

Yes. (10)
No. (0)

What is your salary band?

Between €18,000 and €21,000 gross annually.
Between €21,000 and €24,000 gross annually.
More than €24,000 gross annually.

Do you have experience in Customer Management?

Less than 1 year.
More than 1 year.
I have no experience.

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