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Student Success Specialist (Education)

Ucademy
Ucademy
Madrid, SpainHybrid€21,000Entry · 1-1 yearsPermanent🇪🇸Spanish: Fluent
HybridCustomer-successStudent-supportCrmNpsCsatCoachingEducationAdded today

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Grado universitario (ideal en Educación, Psicología, Administración o similares).
1+ año en atención al cliente, consultoría, coaching educativo o roles similares.
Ideal si ya has trabajado con oposiciones, formación o acompañamiento académico.
Comunicación clara, empática y capaz de transmitir calma.
Inteligencia emocional para manejar conversaciones difíciles.
Proactividad para anticiparte y resolver sin que te lo pidan.
Enfoque en resultados y obsesión por la experiencia del alumno.
Mentalidad de crecimiento: aprender, iterar, mejorar y volver a empezar.

Valoramos MUCHO:
Experiencia en formación online/híbrida.
Conocimiento de CRM.
Entendimiento del proceso de oposiciones.
Experiencia en seguimiento académico, mentoring o coaching educativo.
Capacidad para analizar métricas (NPS, CSAT, progreso...)

REQUISITOS 🤝
Estar disponible jornada completa y abierto a la modalidad presencial. Estamos en Madrid y nos gusta aprender y convivir con todo el equipo, ¡No te preocupes! también tendrás días disponibles para hacer teletrabajo.
Como diríamos aquí "la actitud no es negociable", que tengas proactividad es indispensable.
Que la motivación y el buen rollo sean parte de tu ADN, que vengas a disfrutar y te adaptes a los cambios (y el caos) que tenemos en el día a día.

Benefits

Desarrollo personal y profesional en un ambiente inmejorable 🤓
Total libertad de decidir, opinar y crear ⚡️ Juntos organizamos el qué, tú decides el cómo.
Seguro médico privado 🚑 por si acaso.
Acceso a Wellhub (gimnasios, clases y bienestar) 🏋️♂️
Remuneración de 21.000 € brutos anuales + comisiones 💰 y un plan de carrera definido con oportunidades reales de crecimiento.
Remote Days: Verano, Navidades y todos los Miércoles 💻
Eventos de equipo, celebraciones y un ambientazo. 🎉
Muchas cosas más que solo dentro del equipo entenderás.🌟

Job Description

HEY STAR!!

We are looking for the future Student Success Specialist who wants to join a team that dreams of changing the way people learn.

2026 is full of huge challenges, and we want you to be key to overcoming them!

The education sector remains stuck in the past and is not leveraging the power of technology to maximize every student's opportunities. That’s where we come in: a platform that adapts to the student and supports them until they secure their spot.

💡 WHO WE ARE

We are 3 engineers passionate about education and technology who, a little over three years ago, decided to turn traditional learning on its head.
Today, we are over 100 people with a very clear mission: to make our students' journey simpler, shorter, and more enjoyable. That simple.

To achieve this, we offer a flexible and 100% personalized study method through a platform that learns from the student's successes and mistakes to recommend the best path forward day by day.

THIS WON'T BE A NORMAL JOB 🙌

If you are looking for a routine "clocked out" job where boredom is your constant companion and slacking off is an Olympic sport among staff, this is not your place. If you love creating, proposing, making mistakes, improving, working with intensity, and having fun... you will soar here.

For us, entrepreneurship is a way of life. We like to think outside the box, move fast, challenge ourselves, learn as a team, and celebrate every student milestone as if it were our own.

We want you to be the absolute reference point for our students from the moment they join until they celebrate their acceptance. This is not a role for "handling incidents," but for accompanying, guiding, and providing clarity.

WHAT WE EXPECT FROM YOU 👀

  • University degree (ideally in Education, Psychology, Administration, or similar fields).

  • 1+ year in customer service, consulting, educational coaching, or similar roles.

  • It's ideal if you have already worked with competitive exam preparation (oposiciones), training, or academic mentoring.

  • Clear, empathetic communication skills with the ability to convey calm.

  • Emotional intelligence to handle difficult conversations.

  • Proactivity to anticipate issues and resolve them without being asked.

  • Results-oriented mindset with an obsession for the student experience.

  • Growth mindset: learn, iterate, improve, and start again.

💪 We value HIGHLY:

  • Experience in online/hybrid training.

  • Knowledge of CRM systems.

  • Understanding of the competitive exam preparation process.

  • Experience in academic monitoring, mentoring, or educational coaching.

  • Ability to analyze metrics (NPS, CSAT, progress, etc.).

YOUR MISSION 🎯

  1. Manage Onboarding and ensure every student starts their journey with clarity and motivation.

  2. Consultative Support: understand their situation, guide their strategy, and help them stay focused.

  3. Resolve complex doubts or issues related to their training.

  4. Be the bridge between students and the educational team to identify improvements and opportunities.

  5. Drive optimizations in processes, content, and tools based on real feedback.

  6. Monitor key metrics (NPS, CSAT, engagement, progress), proposing continuous improvements.

You will be a key piece in how we live excellence in the student experience.

REQUIREMENTS 🤝

  • Full-time availability and openness to an in-person work model. We are based in Madrid, and we like to learn and interact with the entire team. Don't worry! You will also have days available for remote work.

  • As we say here, "attitude is non-negotiable"; being proactive is essential.

  • Motivation and a positive vibe must be part of your DNA; come to enjoy yourself and adapt to the changes (and chaos) of our daily routine.

WHAT WE OFFER 🥁

  • Personal and professional development in an unbeatable environment 🤓

  • Total freedom to decide, voice opinions, and create ⚡️ Together we organize the "what," you decide the "how."

  • Private health insurance 🚑 just in case.

  • Access to Wellhub (gyms, classes, and wellness) 🏋️♂️

  • Salary of €21,000 gross annually + commissions 💰 and a defined career plan with real growth opportunities.

  • Remote Days: Summer, Christmas, and every Wednesday 💻

  • Team events, celebrations, and great vibes. 🎉

  • Many more things you'll only understand from within the team. 🌟

We want to meet you, do you?

Ciao Pescao 🚀🧡

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