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Customer Support Representative

Marlex Staffing
Marlex Staffing
Barcelona, SpainOn-siteCompetitiveAdded yesterday
Bcn office

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Support Representative

Marlex is partnering with a leading multinational technology company to find a Customer Support Representative to join their Customer Care team in Barcelona.

If you enjoy resolving issues, working with technology, and providing excellent customer service in an international environment, we want to meet you!

What will your mission be?

As a Customer Support Representative, you will provide first-level functional and technical support to international clients, ensuring agile, professional, and resolution-oriented service.

What will be your main responsibilities?

  • Manage client incidents and requests through CRM tools, ensuring proper tracking and resolution within established deadlines.
  • Provide customer support via phone, chat, and email, guaranteeing an excellent experience across all communication channels.
  • Analyze, diagnose, and resolve functional and technical incidents related to the company's solutions.
  • Escalate the most complex cases to the appropriate specialized teams, following up until resolution.
  • Keep clients informed about the status of their incidents throughout the process.
  • Collaborate closely with various internal departments to ensure effective case resolution.
  • Detect recurring incidents and propose improvements that contribute to optimizing internal processes and the customer experience.
  • Contribute to updating the knowledge base by documenting solutions and best practices.
  • Ensure close, professional, and customer-satisfaction-oriented service in every interaction.

What are we looking for?

  • Previous experience in Customer Support, Technical Support, Help Desk, or similar customer service roles.
  • Analytical skills and a problem-solving orientation.
  • Communication skills, both verbal and written.
  • Ability to manage multiple incidents simultaneously while maintaining a high quality of service.
  • An organized, proactive individual with the ability to prioritize tasks in a dynamic environment.
  • Ease in learning new tools and technological applications.
  • Customer orientation and a service-oriented mindset.
  • High level of English, both spoken and written. Other languages such as French, German, Italian, or Spanish are a plus.

Preferred qualifications

  • Experience with Salesforce or similar CRM tools.
  • Experience providing support via phone, chat, and email.
  • Proficient use of Microsoft Office.
  • Previous experience in sectors such as technology, SaaS, hospitality, travel, or enterprise software.

What do we offer?

  • Contract through Marlex.
  • Hybrid work model.
  • Full-time schedule, Monday to Friday, from 9:00 AM to 6:00 PM.
  • Join a multinational company with a dynamic, innovative, and international environment.
  • Initial training and professional development opportunities.

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