ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

ILUNION VidaSénior - Teleoperator (M/F/D) with/without disability - Ourense

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Qualification: Professional certificate in telecare call management and/or intermediate vocational training in care for people in situations of dependency.

WE WILL ALSO VALUE
- Experience in similar positions
- Disability certificate equal to or greater than 33%
- Recognized incapacity
- Document proving membership in a vulnerable group

Job Description

We are ILUNION VidaSénior, the company within the ILUNION group that cares for elderly and dependent people.

For over 30 years, we have been dedicated to the social and health sector through various services: Day Centers, Home Care, Telecare, and Nursing Homes for the Elderly. We also invest in new services, such as senior living.

We are in a growth phase, and we need to incorporate people into our teams who want to contribute to our purpose of caring for and attending to elderly people.

We are looking to hire telecare operators to join our team.

Responsibilities: Call management using the computer system.

Functions:

Making follow-up calls.
Responding to inquiries raised by users.
Making other types of scheduled calls to the user, such as courtesy calls, medication reminders, calls requested by the user, confirmation of hospital admission/discharge, absence/suspension, and emergency follow-ups.
Creating, consulting, and modifying schedules as required.
Updating and modifying social-health data in the management application.
Providing information, follow-up, and registration for users on topics of interest proposed by the contracting Administration and/or ILUNION VidaSénior.
Registering, monitoring, and updating temporary movements of users within the service.
Recording social-health data and any other data relating to service and/or user information in the management application.
Managing and attending to technical calls and alarms.

WE OFFER YOU
- Part-time position in rotating morning and afternoon shifts to cover a temporary disability leave (IT).

REQUIREMENTS
Qualification: Professional certificate in telecare call management and/or intermediate vocational training in care for people in situations of dependency.

WE WILL ALSO VALUE
- Experience in similar positions
- Disability certificate equal to or greater than 33%
- Recognized incapacity
- Document proving membership in a vulnerable group

View original advert (Spanish)

Somos ILUNION VidaSénior, la empresa del grupo ILUNION que atiende a las personas mayores y dependientes.

Llevamos más de 30 años dedicados al sector sociosanitario a través de diferentes servicios: Centros de Día, Ayuda a Domicilio, Teleasistencia y Residencias de Personas Mayores. También apostamos por nuevos servicios, como el senior living.

Estamos en un momento de crecimiento, y necesitamos incorporar a nuestros equipos personas que quieran contribuir a nuestro propósito, cuidando y atendiendo a personas mayores.

Buscamos incorporar teleoperadores/as de teleasistencia para unirse a nuestro equipo.

Responsabilidades: Gestión de llamadas mediante el uso del sistema informático.

Funciones:

Emisión de llamada de seguimiento.
Dar respuesta a las consultas planteadas por las personas usuarias.
Emisión de llamadas de otras tipologías de agenda al usuario, tales como cortesía, recordatorio de medicación, llamada a petición del usuario, confirmación de ingreso-alta hospitalaria, ausencia-suspensión, seguimiento de emergencias.
Creación, consulta y modificación de agendas en los casos que se requiera.
Actuación y modificación de datos sociosanitarios en la aplicación de gestión.
Información, seguimiento y registro al usuario sobre temas de interés propuestos por Administración contratante y/o ILUNION VidaSénior.
Registro, seguimiento y actualización de los movimientos temporales de los usuarios en el servicio.
Grabación de datos sociosanitarios y de cualquier otro dato relativo a información del servicio y/o del usuario en la aplicación de gestión.
Gestionar y atender llamadas y alarmas de tipo técnico.

TE OFRECEMOS
- Jornada parcial en turnos rotativos en horario de mañana y tarde para cubrir periodo de baja IT.

REQUISITOS
Titulación: Certificado de profesionalidad en gestión de llamadas de teleasistencia y/o ciclos formativos de grado medio en atención a personas en situación de dependencia.

TAMBIÉN VALORAREMOS
- Experiencia en puestos similares
- Certificado de discapacidad igual o superior al 33%
- Incapacidad reconocida
- Documento acreditativo de pertenencia a un colectivo vulnerable