IMAN Temporing is a leading Spanish human resources and staffing firm, part of the larger IMAN Corp group. With over 30 years of experience, the company specializes in temporary staffing, recruitment, and outsourcing services across various sectors including logistics, administration, hospitality, and industry. It operates an extensive network of over 100 offices, primarily across the Iberian Peninsula, serving thousands of corporate clients.

For international professionals, IMAN Temporing serves as a significant gateway to the Spanish labor market, offering a wide range of entry-level and specialized roles in cities like Madrid, Barcelona, and Malaga. While many positions require Spanish proficiency, the company frequently manages roles for multilingual candidates in logistics and customer service. Their presence in major transport hubs like El Prat airport makes them a key employer for mobile workers and those looking to gain their first professional experience in Spain.

Founded in 1990 in Terrassa, IMAN began as a specialized services company before expanding into a comprehensive HR and staffing group. Over three decades, it has grown into one of the top staffing agencies in Spain with international operations in Portugal, France, and Germany.

For international professionals

Operates a network of over 100 offices across Spain, providing local job opportunities in almost every province.
Frequently recruits for multilingual roles, specifically requiring English or French for logistics and administrative positions.
Specializes in temporary-to-permanent contracts, which can be a useful entry point for expats to secure initial legal employment in Spain.
Provides staffing services for major Spanish airports including Barcelona El Prat and Palma de Mallorca.
Offers a wide variety of roles ranging from specialized technical engineering to entry-level logistics and hospitality.

Roadside Assistance Teleoperator with Languages

IMAN Temporing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At IMAN Temporing, a company specializing in HR, we want to support you in your professional journey.

From our Barcelona office, we are looking for a ROADSIDE ASSISTANCE TELEOPERATOR WITH EUROPEAN LANGUAGES to work for a major multinational company located in Barcelona.

#Conectamoseltalentoconlasoportunidades

What will your functions be?

* Provide emergency call handling services in the event of a car accident. From connected driving to tracking stolen vehicles to offer concierge and roadside assistance services to customers.
* Provide personal assistance to the customer regarding recommendations, reservations, weather reports, and travel tips.
* Provide information to the customer and handle all claims, concerns, suggestions, or inquiries related to the contracted service.
* Response to emergency calls: immediately contact the vehicle occupants and coordinate additional measures.
* Coordinate Roadside Assistance for drivers.
* Tracking stolen vehicles: You will help your customers locate and recover their stolen vehicle. As soon as the theft is reported to the police, our tracking center collects all vehicle data and determines its precise position via GPS tracking.

What do we offer?

* Temporary contract of 4-6 months + possibility of joining the company
* Start date: 04/02/2026
* Full-time schedule as follows:
Teleoperator with English and Spanish languages, afternoon shift: Monday to Friday, 39 hours per week: 16:00 to 0:00.
Teleoperator with Italian and English languages, night shift: Saturday and Sunday, 16 hours per week: 00:00 - 08:00
* Salary: 18,052.54 euros gross per year + Language Bonus 1,571.34 euros gross per year + Monthly Bonus 60 euros gross.

* Sunday Bonus: €16.22 per Sunday.
* Public Holiday Bonus: €47.06 per day.
* Remote work bonus of €1.36 per remote work day.
* Shifts between 22:00 and 06:00 have a night shift bonus of €1.96 per hour.

* Remote work: Once the probationary period is completed, work will be remote every day except for 5 days per month.

View original advert (Spanish)

Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral.

Desde la delegación de Barcelona un/a TELEOPERADOR/A ASISTENCIA EN CARRETERA CON IDIOMAS EUROPEOS para trabajar en importante empresa multinacional ubicada en Barcelona.

#Conectamoseltalentoconlasoportunidades

¿Cuáles serán tus funciones?

* Ofrecer servicio de atención de llamadas de emergencia, en caso de accidente automovilístico. Desde conducción conectada, hasta seguimiento de vehículos robados para ofrecer servicios de conserjería y asistencia en carretera a los clientes.
* Asistencia personal al cliente sobre recomendaciones, reservas, informes meteorológicos y consejos de viaje.
* Proporcionar información al cliente y atender todas las reclamaciones, inquietudes, sugerencias o consultas relacionadas con el servicio contratado.
* Respuesta a llamadas de emergencia: ponerse en contacto inmediatamente con los ocupantes del vehículo y coordinar medidas adicionales.
* Coordinar la Asistencia en Carretera a los conductores.
* Seguimiento de vehículos robados: Ayudarás a tus clientes a localizar y recuperar su vehículo robado. Tan pronto como se denuncia el robo a la policía, nuestro centro de seguimiento recopila todos los datos del vehículo y determina la posición precisa del mismo mediante seguimiento GPS.

¿Qué ofrecemos?

* Contrato temporal de 4-6 meses + posibilidad de incorporación a empresa
* Incorporación: 04/02/2026
* Jornada Completa en el siguiente horario:
Teleoperador con idioma Inglés y Español turno de tarde: De Lunes a Viernes 39 horas semanales: 16:00 a 0:00.
Teleoperador con idioma Italiano e Inglés turno de Noche: Sábado y Domingo 16 horas semanales: 00:00 - 08:00
* Salario: 18.052,54 euros brutos anuales + Plus Idiomas 1571.34 euros brutos anuales + Bonus mensual 60 euros brutos.