Izertis is a multinational technology consultancy firm specializing in digital transformation, including services in AI, cybersecurity, cloud computing, and blockchain. Founded in Spain and listed on the BME Growth market, the company has established a significant global footprint, providing innovative technological solutions to a wide array of industries.

Headquartered in Gijón, Izertis maintains a robust presence throughout Spain with offices in major hubs like Madrid and Barcelona. The company is recognized for its dynamic work environment and commitment to professional development, offering numerous opportunities for international talent in high-tech roles. Their flexible work policies and diverse project portfolio make them a compelling choice for professionals looking to build a career in the Spanish tech sector.

Founded in 1996 in Gijón, Izertis started as a regional IT provider before expanding into a global consultancy. The company went public on the BME Growth market in 2019 to accelerate its international growth strategy.

For international professionals

Publicly traded on the BME Growth market, ensuring corporate transparency and stability.
Offers a broad range of technical roles in cutting-edge fields like AI, Data Science, and Cybersecurity.
Maintains a strong regional presence across Spain, allowing for various relocation options beyond the capital.
Frequently hires for positions requiring English proficiency, facilitating integration for international professionals.

IT Support Technician

Izertis

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Izertis, we are looking to expand our team by incorporating two IT Support Technicians to work with one of our most important clients in the banking sector.

What will your functions be?

* Workstation support, resolving user incidents in a corporate environment
* Installation, preparation, and configuration of computer equipment
* User and access management
* Technical support in meetings and resolution of associated problems
* Monitoring alerts and coordination with the rest of the technical team
* Registration and tracking of incidents using ticketing tools
* Activity control and reporting (initially Excel and evolving to JIRA)
* Compliance with SLAs (response and resolution times)

What are we looking for in you?

Education:

Education related to computer science, systems, or similar

Required experience:

* Minimum of 2 years of experience in technical user support
* Knowledge of Microsoft environments (Windows, Microsoft 365, etc.)
* Experience or knowledge in virtualization environments (VMware Horizon)
* Proficiency in incident control and ticketing tools
* Experience with office tools (Excel) for tracking and reporting
* Experience with JIRA is a plus
* Ability to work in a team and user orientation

Where would we like you to be for this vacancy?

The work will be performed in Madrid (Jorge Manrique, 12), with an on-site work modality.

What can we offer you?

* Permanent contract
* Salary agreed upon adapting to your experience and expectations
* Flexible schedule enjoying an intensive workday on Fridays
* Intensive workday in July and August (8:00 to 15:00)
* Flexible remuneration package (health insurance, restaurant vouchers, childcare, transport)
* Free English classes
* Access to a benefits platform (travel, technology, etc.)
* 22 working days of vacation + birthday + December 24th and 31st

Get to know Izertis

At Izertis, we drive the digital transformation of companies, organizations, and people through tailor-made, innovative, and impactful technological solutions.

Founded in 1996 and approaching 30 years of history, Izertis is part of the BME Continuous Market and is consolidating itself as one of the 1,000 fastest-growing companies in Europe.

Currently, we are more than 2,300 professionals distributed across offices in Europe, America, and Africa, with a presence in more than 50 countries, where we provide services through a wide portfolio of solutions: Software Engineering, Consultancy & Governance, Cloud & Infrastructure, Cybersecurity, IA & Data & Emerging Technologies, CX & Business Solutions, among other enabling technologies.

Would you like to be part of our team? We would love to meet you! Additionally, you can check other opportunities at:

https://www.izertis.com/es/talento

View original advert (Spanish)

Desde Izertis, buscamos ampliar nuestro equipo con la incorporación de dos Técnicos/as de Soporte IT para formar parte de uno de nuestros más importantes clientes del sector banca.

¿Cuáles serán tus funciones?

* Soporte a puesto de trabajo, resolviendo incidencias de usuario en entorno corporativo
* Instalación, preparación y configuración de equipos informáticos
* Gestión de usuarios y accesos
* Soporte técnico en reuniones y resolución de problemas asociados
* Monitorización de alertas y coordinación con el resto del equipo técnico
* Registro y seguimiento de incidencias mediante herramientas de ticketing
* Control y reporting de actividad (Excel inicialmente y evolución a JIRA)
* Cumplimiento de SLAs (tiempos de respuesta y resolución)

¿Qué buscamos de ti?

Formación:

Formación relacionada con informática, sistemas o similar

Experiencia requerida:

* Experiencia mínima de 2 años en soporte técnico a usuarios
* Conocimientos en entornos Microsoft (Windows, Microsoft 365, etc.)
* Experiencia o conocimientos en entornos de virtualización (VMware Horizon)
* Manejo de herramientas de control de incidencias y ticketing
* Experiencia con herramientas ofimáticas (Excel) para seguimiento y reporte
* Valorable experiencia con JIRA
* Capacidad de trabajo en equipo y orientación al usuario

¿Dónde nos gustaría que estuvieras para esta vacante?

El trabajo será desempeñado en Madrid (Jorge Manrique, 12), con una modalidad de trabajo presencial.

¿Qué podemos ofrecerte?

* Contratación indefinida
* Salario acordado adaptándonos a tu experiencia y expectativas
* Horario flexible disfrutando de jornada intensiva los viernes
* Jornada intensiva en julio y agosto (8:00 a 15:00)
* Paquete de retribución flexible (seguro médico, ticket restaurante, guardería, transporte)
* Clases gratuitas de inglés
* Acceso a plataforma de beneficios (viajes, tecnología, etc.)
* 22 días laborables de vacaciones + cumpleaños + 24 y 31 de diciembre

Conoce Izertis

En Izertis impulsamos la transformación digital de empresas, organizaciones y personas a través de soluciones tecnológicas a medida, innovadoras y con impacto.

Fundada en 1996 y próxima a cumplir 30 años de historia, Izertis forma parte del Mercado Continuo BME y se consolida como una de las 1000 empresas que más rápido crecen en Europa.

Actualmente somos más de 2.300 profesionales distribuidos en oficinas de Europa, América y África, con presencia en más de 50 países, donde prestamos servicios a través de un amplio porfolio de soluciones: Software Engineering, Consultancy & Governance, Cloud & Infrastructure, Cybersecurity, IA & Data & Emerging Technologies, CX & Business Solutions, entre otras tecnologías habilitadoras.

¿Te gustaría formar parte de nuestro equipo? ¡Nos encantará conocerte!Además, puedes consultar otras oportunidades en:

https://www.izertis.com/es/talento