Makro is a leading wholesale distribution company specializing in the food and hospitality (HoReCa) sectors, operating as the Spanish subsidiary of the German multinational METRO AG. The company serves as a primary supplier for professional customers including restaurants, hotels, and catering businesses through a vast network of cash-and-carry stores and advanced delivery services. Globally, the parent group employs approximately 90,000 people and maintains a presence in over 30 countries, making it a heavyweight in the international food wholesale industry.

In Spain, Makro maintains a robust presence with dozens of centers distributed across the country, offering a diverse range of opportunities for international professionals in commercial management, digital solutions, and logistics. The company is currently undergoing a significant digital transformation, focusing on providing digital tools to the hospitality sector, which creates unique roles for multilingual and tech-oriented talent. Their corporate culture emphasizes professional growth through structured programs and the stability of a well-established multinational environment.

Makro was founded in 1968 in Amsterdam and expanded rapidly across Europe. It entered the Spanish market in 1972 with its first store in Madrid, and its European operations were later acquired by the German METRO AG group.

For international professionals

Part of the METRO AG group, offering potential for international mobility and a global corporate network.
Operates over 37 centers across Spain, providing job opportunities in various regions beyond the major hubs of Madrid and Barcelona.
Actively recruits for digital transformation roles aimed at modernizing the Spanish hospitality and catering industry.
Offers the 'DespeGO' program, a structured initiative designed to integrate and develop junior talent within the organization.

Junior Temporary Support Technician

Makro

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Hola, Hallo, Hello! Do you want to be part of the team that is transforming the hospitality industry?
If your answer is yes, keep reading because you are in the right place. You have probably heard of us or even know someone who works at Makro; of course, we have more than 3,500 collaborators across Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose goal is to take distribution within the HoReCa sector to its highest level, leveraging the advantages offered by digitalization and delivery services while always maintaining a focus on the customer and the success of their business.

Job Description

We are looking for a Junior Temporary Support Technician to join the Technology team at our headquarters in Madrid. Below, we provide all the details of the role:

Your mission: you will provide first-level technical support in Microsoft environments, ensuring the correct operation and configuration of the company's computer and mobile devices. You will also ensure the setup, maintenance, and resolution of equipment and user incidents.

Your main functions:

You will prepare and image computer equipment, installing, configuring, and updating Windows operating systems.
You will manage and configure mobile devices, tablets, etc.
You will provide technical support to users, diagnosing hardware and software problems, resolving first-level incidents, and escalating those of greater complexity.
You will perform the registration, tracking, and resolution of incidents through ticketing tools.

At an organizational level:

You will report to the Equipment and Infrastructure Support Manager.
You will not have a team reporting to you.

Requirements

What are we looking for in you?

Intermediate or higher vocational training (FP) in infrastructure/systems.
At least 6 months of experience providing support, resolving incidents, and configuring/imaging equipment.
Knowledge of Windows environments and Microsoft tools.
Knowledge of Android and iOS is a plus.
Ability to learn, organization, and user orientation.

Please keep in mind that this is a temporary position and we require immediate availability for incorporation.

Additional Information

What do we offer you?

🌍To be part of an international company, a leader in wholesale distribution that seeks to continuously contribute to the culture and social life of the more than 30 countries where we are present.

🙌Benefits that include discounts at Makro, a 24-hour health consultation app, a food hamper and a day off at Christmas, a reduced-cost cafeteria for the #equipomakro, free snacks on Fridays, the possibility of opting for our flexible remuneration plan, and much more.

🚀The opportunity for continuous development through various top-level training resources such as our MPower platform, the Gofluent language program, or our Goodhabitz catalog with a multitude of masterclasses.

💙We care about your well-being and work-life balance. Therefore, we offer you an annual labor flexibility plan and an intensive summer schedule.

🥂Just as special moments are celebrated in bars and restaurants, at #equipomakro we also celebrate special days throughout the year.

📋This position will have a temporary contract on a full-time basis.

We are ONE METRO

If everything you have read fits your professional expectations, wait, because there is more. At Makro, you will find an authentic, inspiring team, passionate about the hospitality sector (of course 😉) and where you can create and leave your mark 💙. A team we call 'ONE METRO', with whom we have fun, celebrate, advance, and win together. Only this way will we manage to make a difference and reach the top.

At Makro, we are committed to Equal Opportunity between women and men and pledge to guarantee it in the selection processes we carry out.

View original advert (Spanish)

Descripción de la empresa

Hola, Hallo, Hello! ¿Quieres ser parte del equipo que está transformando la hostelería?
Si tu respuesta es sí, sigue leyendo porque estás en el lugar correcto. Seguramente hayas escuchado hablar de nosotros o incluso conozcas a alguien que trabaja en Makro, claro, somos más de 3500 colaboradores en toda España, pero queremos que nos conozcas más. Makro es una filial del Grupo alemán METRO, cuyo objetivo es llevar la distribución dentro del sector HoReCa a su máximo nivel, aprovechando las ventajas que ofrece la digitalización, el servicio de entrega y manteniendo siempre el foco en el cliente y en el éxito de su negocio.

Descripción del empleo

Nos encontramos en la búsqueda de un/a Técnico/a Soporte Junior Temporal para unirse al equipo de Tecnología en nuestras oficinas centrales en Madrid. A continuación, te contamos todos los detalles del rol:

Tu misión; darás soporte técnico de primer nivel en entornos Microsoft, asegurando el correcto funcionamiento y la configuración de los dispositivos informáticos y móviles de la compañía. También garantizarás la puesta a punto, mantenimiento y resolución de incidencias de equipos y usuarios.

Tus principales funciones:

Prepararás y maquetarás equipos informáticos, instalando, configurando y actualizando sistemas operativos Windows.
Gestionarás y configurarás dispositivos móviles, tablets, etc
Darás soporte técnicos a usuarios, diagnosticando problemas de hardware y software, resolviendo incidencias de primer nivel y escalando aquellas que sea de mayor complejidad.
Realizarás el registro, seguimiento y resolución de las incidencias a través de herramientas de ticketing.

A nivel organizativo:

Reportarás al Responsable de Soporte de Equipos e Infraestructura.
No tendrás equipo a cargo.

Requisitos

¿Qué buscamos en ti?

FP de grado medio o superior en infraestructuras/sistemas.
Al menos 6 meses de experiencia dando soporte, resolviendo incidencias y configurando/maquetando equipos.
Conocimientos en entorno Windows y herramientas Microsoft.
Valorable conocimientos de Android e iOS.
Capacidad de aprendizaje, organización y orientación al usuario.

Te en cuenta que se trata de una posición temporal y necesitamos disponibilidad de incorporación inmediata.

Información adicional

¿Qué te ofrecemos?

🌍Ser parte de una compañía internacional, líder en distribución mayorista y que busca contribuir continuamente a la cultura y vida social de los más de 30 países en los que estamos presentes.

🙌Beneficios que incluyen descuentos en Makro, una app para consultas de salud 24 horas, cesta y un día libre en Navidad, comedor con coste reducido para el #equipomakro, snack gratis los viernes, la posibilidad de optar por nuestro plan de retribución flexible y mucho más.

🚀La oportunidad de que tengas un desarrollo continuo, a través de distintos recursos formativos de primer nivel como nuestra plataforma MPower, el programa de idiomas Gofluent o nuestro catálogo Goodhabitz con multitud de masterclasses.

💙Nos importa tu bienestar y conciliación. Por ello, te ofrecemos un plan de flexibilidad laboral anual y jornada intensiva de verano.

🥂Así como en los bares y restaurantes se celebran momentos especiales, en #equipomakro también festejamos días especiales a lo largo del año.

📋Esta posición tendrá un contrato temporal a tiempo completo.

Somos ONE METRO

Si todo lo que has leído encaja con tus expectativas profesionales espera porque aún hay más. En Makro te encontrarás con un equipo auténtico, inspirador, apasionado por el sector de la hostelería (por supuesto 😉) y en el que podrás crear y dejar tu huella 💙. Un equipo al que llamamos 'ONE METRO', con el que nos divertimos, celebramos, avanzamos y ganamos juntos. Sólo así conseguiremos marcar la diferencia y llegar a la cima.

En Makro nos implicamos con la Igualdad de Oportunidades entre mujeres y hombres y nos comprometemos a garantizarla en los procesos de selección que realizamos.