Mango is one of Europe's leading fashion groups, specializing in the design, manufacture, and marketing of clothing and accessories. Founded in Barcelona, the company has grown into a global powerhouse with a presence in over 115 markets and a workforce of more than 15,000 employees. It operates several lines including Woman, Man, Kids, Teen, and Home, blending Mediterranean style with contemporary fashion trends.

Mango is headquartered in the Barcelona metropolitan area, offering a highly international environment for professionals in design, logistics, technology, and corporate services. The company is a major employer for international talent in Spain, particularly at its 'Hangar' design center and corporate offices, where English is frequently used alongside Spanish. They offer various career paths ranging from retail management to digital transformation and ecommerce.

Founded in 1984 in Barcelona, Mango opened its first store on Passeig de Gràcia. It began international expansion in 1992 and was an early adopter of e-commerce, launching its online store in 2000.

For international professionals

Headquartered in the Barcelona metropolitan area, offering a Mediterranean lifestyle with global career opportunities.
Highly international workforce with over 100 nationalities represented at their corporate offices.
Strong focus on digital transformation and ecommerce, making it a hub for tech and data professionals in the fashion industry.
Provides internal training programs and opportunities for international mobility within their global retail network.

Sales Assistant - Málaga Summer Campaign (temporary)

MANGO

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Mango, we dress everything we do with passion. Originating in Barcelona and present in more than 120 countries, we inspire the world with creativity, innovation, and authenticity.

Our multicultural team is the engine of our success. We take pride in taking fashion further, connecting our unique style with people from all over the world.

We are looking for sales assistants to work from June 1st to September 30th in our Mango stores in Málaga.

Responsibilities:

Sell clothing, accessories, footwear, and leather goods, as well as related services such as styling and personal shopping.
Interact with customers and sales support employees to maximize revenue generation and improve the customer experience.
Assist and inform consumers about offers, including product selection and purchase, with a broad knowledge of organization policies.
Perform store-level support functions, including warehousing, customer service, scheduling, day-to-day operations, checkout, and loss prevention services.
Help with placing online orders if a product is not available in-store.

Previous Experience and Training:

Previous experience in retail, preferably in the fashion sector.
Vocational training or equivalent experience in areas related to customer service and sales.
Broad knowledge of organization policies, products, and/or services.
Experience in placing online orders and using inventory management systems.
Training in styling techniques, personal shopping, tailoring, and product customization.

Hard skills:

Knowledge of sales techniques and customer service.
Proficiency in point-of-sale (POS) systems and inventory management software.
Ability to perform administrative and operational tasks in-store.

Soft skills:

Collaboration, teamwork, and communication
Customer orientation
Initiative and innovation

Job Metrics:

Objective 1: Increase store sales.
Metrics: Monthly sales volume. Customer conversion rate. Average transaction value.

Objective 2: Improve the customer experience.
Metrics: Customer Satisfaction Score (CSAT). Customer return rate. Checkout waiting time.

Objective 3: Optimize inventory management.
Metrics: Inventory turnover rate. Available stock level. Frequency of online orders placed due to lack of in-store stock.

YOUR BENEFITS:

As part of the Mango team, you will have a 35% discount on all our lines, so you're always up to date!
Flexible remuneration package with tax advantages: health insurance, training, and childcare program.
At Mango, we invest in your personal and professional growth. Access a varied range of training, personalized mentoring, continuous development programs, and internal promotion opportunities that will propel you toward success.
Think big! Mango offers international opportunities in more than 120 markets to expand your horizons and grow with us globally.

At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to offering equal opportunities for all people, valuing the authenticity of every individual.

Taking Fashion

Further

View original advert (Spanish)

En Mango vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad.

Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.

Buscamos vendedores/as para trabajar desde el 1 de junio al 30 de septiembre en nuestras tiendas Mango de Málaga.

Responsabilidades:

Vender prendas de vestir, accesorios, calzado y artículos de piel, así como servicios relacionados como estilismo y personal shopping.
Interactuar con los clientes y empleados de apoyo a las ventas para maximizar la generación de ingresos y mejorar la experiencia del cliente.
Asistir e informar a los consumidores acerca de las ofertas, incluyendo la selección y compra de productos, con un conocimiento amplio de las políticas de la organización.
Realizar funciones de apoyo a nivel de tienda, incluyendo almacenamiento, servicio al cliente, programación, operaciones del día a día, cajas y servicios de prevención de pérdidas.
Ayudar con la realización de pedidos online si un producto no está disponible en la tienda.

Experiencia y formación previa:

Experiencia previa en ventas al por menor, preferiblemente en el sector de la moda.
Formación profesional o experiencia equivalente en áreas relacionadas con la atención al cliente y ventas.
Conocimiento amplio de las políticas de la organización, productos y/o servicios.
Experiencia en la realización de pedidos online y manejo de sistemas de gestión de inventarios.
Formación en técnicas de estilismo, personal shopping, sastrería y personalización de productos.

Hard skills:

Conocimiento en técnicas de ventas y atención al cliente.
Manejo de sistemas de punto de venta (POS) y software de gestión de inventarios.
Habilidad para realizar tareas administrativas y operativas en tienda.

Soft skills:

Colaboración, trabajo en equipo y comunicación
Orientación al cliente
Iniciativa e innovación

Métricas del puesto de trabajo:

Objetivo 1: Incrementar las ventas en la tienda.
Métricas: Volumen de ventas mensuales. Tasa de conversión de clientes. Valor promedio de transacción.

Objetivo 2: Mejorar la experiencia del cliente.
Métricas: Índice de satisfacción del cliente (CSAT). Tasa de retorno de clientes. Tiempo de espera en caja.

Objetivo 3: Optimizar la gestión de inventario.
Métricas: Tasa de rotación de inventario. Nivel de stock disponible. Frecuencia de pedidos online realizados por falta de stock en tienda.

TUS BENEFICIOS:

Como parte del equipo de Mango, tendrás un 35% de descuento en todas nuestras líneas, ¡para que estés siempre a la última!
Paquete de retribución flexible con ventajas fiscales: seguro médico, formación y programa de guardería.
En Mango, invertimos en tu crecimiento personal y profesional. Accede a una oferta de formación variada, mentorías personalizadas, programas de desarrollo continuo y oportunidades de promoción interna que te impulsarán hacia el éxito.
¡Piensa en grande! Mango te ofrece oportunidades internacionales en más de 120 mercados para expandir tu horizonte y crecer junto con nosotros a nivel global.

En Mango, creemos en una cultura inclusiva donde la creatividad y la innovación nos inspiran a llevar la moda más allá. Por ello, tenemos el compromiso de ofrecer igualdad de oportunidades para todas las personas, valorando la autenticidad de cada individuo.