ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Journey (H/M/X)

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Manpower, we are looking for a Customer Journey and Customer Experience Manager for a large international company expanding in Europe.

This is a key strategic role to define, build, and implement the customer experience model in current and new markets, ensuring a consistent, scalable, and customer-centric experience.

You will work cross-functionally with areas such as marketing, sales, CRM, and after-sales, having a direct impact on business growth.

Your mission

Define and ensure the execution of the company's target customer journey, building standards, processes, and tools that drive customer conversion, retention, and satisfaction.

Main responsibilities

Define and evolve the end-to-end customer journey as the organizational standard.
Design and implement processes, CRM flows, content, and service standards.
Detect friction points and optimize the experience to improve conversion, retention, and satisfaction.
Coordinate cross-functional teams (marketing, sales, CRM, after-sales) without hierarchical authority.
Transfer the experience model to new markets within the expansion process.
Measure journey performance through KPIs and propose data-driven improvements.

Profile we are looking for

Experience

6-10 years in Customer Journey, Customer Experience, CRM, or growth.
Experience implementing experience models across multiple markets or units.
Cross-functional coordination with sales teams, data teams, and external partners.

Education

Degree in Marketing, Administration, Communication, or related fields.
Postgraduate degree in CX, CRM, or business (valued).

Key knowledge

Customer Journey and Customer Experience
CRM and data analytics
Conversion and retention optimization
Processes, standardization, and playbooks

Languages

English C1 (essential)
Native Spanish

Role conditions

Work modality: on-site
Availability to travel approximately once a month to different European markets
Attractive salary package according to experience
Real possibilities for growth and professional development within the company

What will make you stand out

Experience in retail, automotive, or distribution networks
Analytical approach and results orientation
Ability to influence without formal authority
Experience in international environments

View original advert (Spanish)

Customer Journey (H/M/X)

Desde Manpower buscamos un/a Gerente de Customer Journey y Experiencia de Cliente para una gran compañía internacional en expansión en Europa.

Se trata de un rol estratégico clave para definir, construir e implantar el modelo de experiencia de cliente en mercados actuales y nuevos, garantizando una experiencia consistente, escalable y centrada en el cliente.

Trabajarás de forma transversal con áreas como marketing, comercial, CRM y posventa, teniendo un impacto directo en el crecimiento del negocio

Tu misión

Definir y asegurar la ejecución del customer journey objetivo de la compañía, construyendo estándares, procesos y herramientas que impulsen la conversión, retención y satisfacción de los clientes.

Principales responsabilidades

Definir y evolucionar el customer journey end-to-end como estándar de la organización.
Diseñar e implementar procesos, flujos de CRM, contenidos y estándares de servicio.
Detectar fricciones y optimizar la experiencia para mejorar conversión, retención y satisfacción.
Coordinar equipos de forma transversal (marketing, comercial, CRM, posventa), sin autoridad jerárquica.
Transferir el modelo de experiencia a nuevos mercados dentro del proceso de expansión.
Medir el desempeño del journey mediante KPIs y proponer mejoras basadas en datos.

Perfil que buscamos

Experiencia

6-10 años en Customer Journey, Experiencia de Cliente, CRM o growth.
Experiencia implementando modelos de experiencia en múltiples mercados o unidades.
Coordinación transversal con equipos comerciales, datos y partners externos.

Formación

Grado en Marketing, Administración, Comunicación o afines.
Posgrado en CX, CRM o negocios (valorable).

Conocimientos clave

Customer Journey y Experiencia de Cliente
CRM y analítica de datos
Optimización de conversión y retención
Procesos, estandarización y playbooks

Idiomas

Inglés C1 (imprescindible)
Español nativo

Condiciones del rol

Modalidad de trabajo: presencial
Disponibilidad para viajar aproximadamente 1 vez al mes a distintos mercados europeos
Atractivo paquete salarial acorde a la experiencia
Posibilidades reales de crecimiento y desarrollo profesional dentro de la compañía

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