ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Digital Client Success Partner (M/F/X) - Bilingual (English/Spanish)

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🌟 Job Offer: Digital Client Success Partner (DCSM) - Bilingual (English/Spanish)

📍 Location: Barcelona, Spain
🕒 Start Date: As soon as possible
📄 Temporary contract of 6 months initially
💼 Department: Customer Success - Tech-Touch & Pooled CSM Team
📅 Working hours: 9:00 to 17:00
🌍 Regions to support: EMEA and LAC

🧩 Job Description

Are you passionate about customer contact and the digital world? Join our client's Customer Success team as a Digital Client Success Partner (DCSM) and be part of an organization that is transforming the digital customer experience. You will be responsible for providing on-demand support to a wide portfolio of customers, helping them get the maximum value from their solutions.

🎯 Key Responsibilities

Provide support and guidance to customers
Coordinate with internal teams to maximize customer value.
Use platforms such as Gainsight and ServiceNow to manage customer relationships.
Contribute to internal strategic projects to scale operations and improve processes.
Identify cross-selling and upselling opportunities.
Improve the Net Promoter Score (NPS) and accelerate the referral pipeline.
Mitigate risks with customers showing low health indicators.
Support the regional team with administrative tasks to optimize the customer experience.

💰 Conditions and Benefits

Salary between 25-27k gross per year, adjustment next year based on performance and merit.
Potential for contract extension until October 2026, with professional growth opportunities within the CSM team.
International, collaborative, and constantly evolving environment.

✅ What will make you successful in this position

1+ year of experience in customer service roles, preferably in the software industry.
Experience with SAP Cloud solutions (S4 Hana, Ariba, HXM, etc.) is a plus.
Ability to manage multiple customer interactions.
Oral and written communication skills in English and Spanish (bilingual level).
Proactivity, adaptability, and a teamwork-oriented mindset.
Desire to learn and grow in a dynamic and global environment.

🚀 Are you ready to take the next step in your career?

Apply now and be part of a company that drives innovation and the success of its customers worldwide.

View original advert (Spanish)

Digital Client Success Partner (H/M/X) - Bilingüe (Inglés/Español)

🌟 Oferta de Empleo: Digital Client Success Partner (DCSM) - Bilingüe (Inglés/Español)

📍 Ubicación: Barcelona, España
🕒 Inicio: Lo antes posible
📄 Contrato temporal de 6 meses inicialmente
💼 Departamento: Customer Success - Tech-Touch & Pooled CSM Team
📅 Horario laboral: 9:00 a 17:00
🌍 Regiones que dará soporte: EMEA y LAC

🧩 Descripción del puesto

¿Te apasiona el contacto con clientes y el mundo digital? Únete al equipo de nuestro cliente de Customer Success como Digital Client Success Partner (DCSM) y forma parte de una organización que está transformando la experiencia del cliente digital. Serás responsable de brindar soporte bajo demanda a una amplia cartera de clientes, ayudándoles a obtener el máximo valor de sus soluciones.

🎯 Responsabilidades clave

Brindar soporte y orientación a clientes
Coordinar con equipos internos para maximizar el valor para el cliente.
Utilizar plataformas como Gainsight y ServiceNow para gestionar la relación con el cliente.
Contribuir a proyectos estratégicos internos para escalar operaciones y mejorar procesos.
Identificar oportunidades de venta cruzada y ampliación de servicios.
Mejorar el Net Promoter Score (NPS) y acelerar el pipeline de referencias.
Mitigar riesgos con clientes que presenten indicadores de salud bajos.
Apoyar al equipo regional con tareas administrativas para optimizar la experiencia del cliente.

💰 Condiciones y beneficios

Salario entre 25-27k bruto anual, ajuste el próximo año según desempeño y mérito.
Potencial de extensión del contrato hasta octubre de 2026, con oportunidades de crecimiento profesional dentro del equipo CSM.
Entorno internacional, colaborativo y en constante evolución.

✅ Que te hará tener éxito en esta posición

+1 año de experiencia en roles de atención al cliente, preferiblemente en la industria de software.
Experiencia con soluciones SAP Cloud (S4 Hana, Ariba, HXM, etc.) es un plus.
Capacidad para gestionar múltiples interacciones con clientes.
Habilidades de comunicación oral y escrita en inglés y español (nivel bilingüe).
Proactividad, capacidad de adaptación y orientación al trabajo en equipo.
Deseo de aprender y desarrollarse en un entorno dinámico y global.