ManpowerGroup is a global leader in workforce solutions, specializing in recruitment, staffing, and talent management across more than 75 countries. As a Fortune 500 company, it operates at a massive scale, connecting millions of job seekers with organizations in industries ranging from finance and IT to logistics and manufacturing.

In Spain, Manpower maintains a significant presence with a vast network of offices that serve as a key entry point for international professionals. The company frequently manages high-volume recruitment for multilingual shared service centers and multinational clients, offering a wide array of roles that often include language premiums and support for those navigating the Spanish job market for the first time.

Founded in 1948 in Milwaukee, Wisconsin, ManpowerGroup began as a niche staffing agency before expanding globally in the 1950s. It has since grown into one of the world's largest HR and recruitment firms, listed on the NYSE.

For international professionals

Frequently recruits for multilingual roles requiring English, Portuguese, French, or German.
Offers a wide range of positions in banking, logistics, and administration suitable for various experience levels.
Provides opportunities in both major cities like Madrid and Barcelona and smaller industrial hubs across Spain.
Acts as a primary staffing partner for major global brands like Amazon and GXO operating within Spain.

Customer Service Supervisor (M/F/X) Majadahonda

Manpower España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Service Supervisor - Customer Service (Majadahonda) | Permanent Contract

Introduction

This role will allow you to drive quality, efficiency, and customer experience in a key area of the company, helping every interaction count and make a difference.
You will join a close-knit, collaborative team eager to improve every day, where your organizational skills and service vision will have a direct impact.

Job Benefits

✅ Permanent contract from day one
So you can build your future with stability and a long-term relationship.

✅ Balanced schedule respectful of your personal life
Monday to Thursday from 9 am to 6 pm, and intensive hours on Fridays and during the months of July and August. There will be weeks with flexible hours adapted to the workload.

✅ Remote work 2 days per week
Starting from the 3rd month, to help you balance your life and work with greater autonomy.

✅ Convenient location in Majadahonda
An accessible, quiet environment designed for focused work.

✅ Competitive compensation
Fixed salary starting from 27k + 10% variable linked to results and real area KPIs.

✅ Continuous learning and strategic vision
You will participate in improvement, quality, efficiency, and systems projects that will allow you to grow professionally.

✅ Direct participation in key area decisions
You will be a fundamental piece in coordinating tasks, sizing teams, and optimizing operational processes.

Your Mission

Your mission will be to raise the performance of the Service area by strengthening team coordination, driving improvements, and guaranteeing an excellent experience for customers, partners, and commercial teams.
You will have the opportunity to transform processes, optimize times, and turn data and indicators into a real engine for decision-making.

Your Responsibilities

You will coordinate the team's tasks (internal and external), ensuring focus, order, and fulfillment of objectives.
You will convert KPIs into useful insights, performing national and international reporting to drive improvements.
You will lead optimization, quality, and efficiency actions, getting involved in projects and area improvements.

What will make you successful in this position

🔸 Your previous experience managing customers (3-5 years)
Will allow you to quickly understand the area's needs, anticipate incidents, and offer practical solutions that improve the service.

🔸 Your ability to coordinate teams without needing to be a formal manager
Will be key to organizing tasks, following up, and maintaining the motivation of a team of about 10 people, fostering a collaborative atmosphere.

🔸 Your knowledge of customer and complaint management tools
Will help you make data-driven decisions and drive operational improvements agilely.

🔸 Your vision of processes and your ability to detect improvement opportunities
Will favor the department's efficiency and the fulfillment of annual objectives.

🔸 Your intermediate level of English (B2)
Will be useful for communicating with international teams and preparing global KPIs with clarity and confidence.

🔸 Your technical training (Vocational Training I, II or higher education)
Will allow you to understand the operations, adapt quickly, and provide an analytical perspective to the area.

Call to Action

If you are motivated to lead team coordination, improve processes, and have a real impact on service quality, this role is made for you.
Send us your application and let's take the next step together.

View original advert (Spanish)

Supervisor de servicio de atención al cliente (H/M/X) Majadahonda

Supervisor/a de Servicio - Atención al Cliente (Majadahonda) | Contrato indefinido

Introducción

Este rol te permitirá impulsar la calidad, la eficiencia y la experiencia del cliente en un área clave de la compañía, ayudando a que cada interacción cuente y marque la diferencia.
Te incorporarás a un equipo cercano, colaborativo y con ganas de mejorar cada día, donde tu capacidad de organización y visión de servicio tendrán un impacto directo.

Beneficios del puesto

✅ Contrato indefinido desde el primer día
Para que puedas construir tu futuro con estabilidad y una relación a largo plazo.

✅ Horario equilibrado y respetuoso con tu vida personal
Lunes a jueves de 9 a 18h, viernes y meses de julio y agosto jornada intensiva. Habrá semanas con flexibilidad horaria adaptada a la carga de trabajo.

✅ Teletrabajo 2 días por semana
A partir del 3º mes, para ayudarte a conciliar y trabajar con mayor autonomía.

✅ Ubicación cómoda en Majadahonda
Un entorno accesible, tranquilo y pensado para trabajar con foco.

✅ Retribución competitiva
Salario fijo a partir de 27k + variable del 10% ligado a resultados y KPIs reales del área.

✅ Aprendizaje continuo y visión estratégica
Participarás en proyectos de mejora, calidad, eficiencia y sistemas que te permitirán crecer profesionalmente.

✅ Participación directa en decisiones clave del área
Serás una pieza fundamental coordinando tareas, dimensionando equipos y optimizando procesos operativos.

Tu misión

Tu misión será elevar el rendimiento del área de Servicio reforzando la coordinación del equipo, impulsando mejoras y garantizando una experiencia excelente para clientes, partners y equipos comerciales.
Tendrás la oportunidad de transformar procesos, optimizar tiempos y convertir los datos e indicadores en un motor real para la toma de decisiones.

Tus responsabilidades (todas redactadas en segunda persona y en futuro)

Coordinarás las tareas del equipo (interno y externo), asegurando foco, orden y cumplimiento de objetivos.
Convertirás los KPIs en insights útiles, realizando reporting nacional e internacional para impulsar mejoras.
Liderarás acciones de optimización, calidad y eficiencia, involucrándote en proyectos y mejoras del área.

Qué te hará tener éxito en esta posición

🔸 Tu experiencia previa gestionando clientes (3-5 años)
Te permitirá entender rápidamente las necesidades del área, anticiparte a incidencias y ofrecer soluciones prácticas que mejoren el servicio.

🔸 Tu habilidad para coordinar equipos sin necesidad de ser manager formal
Será clave para organizar tareas, dar seguimiento y mantener la motivación de un equipo de unas 10 personas, favoreciendo un clima colaborativo.

🔸 Tus conocimientos en herramientas de gestión de clientes y reclamaciones
Te ayudarán a tomar decisiones basadas en datos y a impulsar mejoras operativas de forma ágil.

🔸 Tu visión de procesos y tu capacidad de detectar oportunidades de mejora
Favorecerán la eficiencia del departamento y el cumplimiento de los objetivos anuales.

🔸 Tu nivel de inglés intermedio (B2)
Será útil para comunicarte con equipos internacionales y elaborar KPIs globales con claridad y seguridad.

🔸 Tu formación técnica (FP I, FP II o estudios superiores)
Te permitirá comprender la operativa, adaptarte rápido y aportar una mirada analítica al área.

Call to Action

Si te motiva liderar la coordinación de un equipo, mejorar procesos y tener un impacto real en la calidad del servicio, este rol está hecho para ti.
Envíanos tu candidatura y demos juntos el siguiente paso.