Advanced level, with demonstrable experience, working with AWS and AZURE, with deep knowledge of HA and DR models oriented toward the resilience of Cloud Applications
Advanced level, with demonstrable experience, working with Kafka, MongoDB, Kubernetes (openShift, AKS, EKS, ...)
Expert level in ITIL processes
Solid knowledge in automation, preferably oriented toward infrastructures (Terraform, Ansible), although experience with Hyperscaler SDKs or APIs and OpenShift is highly valued.
Advanced level in administration, implementation, and operation of Dynatrace and the LGTM stack (Loki, Grafana, Tempo, and Mimir). Proficiency in the OpenTelemetry standard:
Access and Policy Administration, Dashboard Design and Alert Configuration, Performance Monitoring and Optimization, log exploitation...)

PROFESSIONAL EXPERIENCE REQUIRED FOR THE POSITION
In positions related to ITIL processes, 3 of which as a Service Delivery Manager, minimum of 5 years
In coordination of multidisciplinary teams and project management with multiple dependencies in Cloud environments, minimum of 5 years
In the design of architectures for applications, platforms, and Cloud services, etc., preferably in Serverless or PaaS models and their automated deployment and operation, minimum of 3 years
Implementation, operation, and use of observability tools such as Dynatrace and the LGTM stack (Loki, Grafana, Tempo, and Mimir). Proficiency in the OpenTelemetry standard, minimum of 3 years

We are looking for an IBERIA Infrastructure and Operations Consultant (I&O IBERIA) to join our cross-platform team, responsible for leading the evolution of the operating model, driving and evolving observability, ensuring the cloud operation of applications, platforms, and products, implementing Service Delivery Manager best practices, and guaranteeing "Production Readiness".

You will integrate into a dynamic team highly oriented toward resolution and objectives, which must guarantee the availability, performance, service levels, and compliance of MAPFRE Spain's Cloud applications.

You must have "everything as code" in your DNA: from Infrastructure as Code (IaC) to auto-remediations, Pipelines, CD, etc., with strong Cloud knowledge regarding compute, serverless, storage, and networking, all oriented toward a Platform Engineering-based model.

JOB FUNCTIONS (KEY FUNCTIONS)

Service Delivery Manager:

• Responsible for ensuring that technological services are delivered effectively, aligned with business objectives, and meeting quality standards by ensuring the Operating model; to achieve this, you will supervise the execution of contracted services, ensuring compliance with service level agreements (SLAs).

• Act as a liaison between technical teams for products, platforms, applications, SRE, Architecture, and Security.

• Organize and lead teams to ensure the timely and efficient delivery of services.

• Identify optimization opportunities in processes, tools, and delivery methodologies.

• Supervise the performance of external providers and ensure that outsourced services meet established standards.

• Analyze key performance indicators and prepare reports for management.

Strategic Management:

• You will participate in the planning, design, and execution of the 360 Observability roadmap in MAPFRE Spain, ensuring its alignment with the Direction's strategic objectives, guaranteeing key decision-making based on data and operational needs for availability, performance, and security.

• You will design and evolve the Production Readiness of applications, from an Agile / Lean perspective, to facilitate development and maintenance, SRE, and Architecture teams in ensuring that applications reach Production with the necessary guarantees of Availability, Performance, Security, and operational resilience.

• You will drive automation and the "everything as code" objective as part of the new application operation model.

Technical Supervision:

• You will ensure the implementation and operation of observability tools such as Dynatrace, Grafana, standards like Open Telemetry, alerting, auto-scaling, auto-remediations, etc., to guarantee compliance with the operation model and Production Readiness.

• You must collaborate with Architecture, the SRE team, Release Management, and Product teams so that the design and subsequent implementation of applications meet the requirements and objectives of the Direction, adapting and aligning Production Readiness according to identified needs.

• You will supervise and track the necessary security compliance in Spain's infrastructures, ensuring that the region's infrastructures and services are in "compliance," and maintaining appropriate reporting to the regional CTO of the state and the necessary action plans.

• You will promote the use of reference architectures and automation using Terraform, Ansible, and CAP in Infrastructure pipelines and operations.

Team Management:

• You will lead and coordinate multidisciplinary teams that will help you meet the objectives of the I&O Iberia Direction and the Business.

• You will act as a point of union between different product teams, platforms, and providers, and you will have to establish mechanisms that optimize this collaboration to achieve common objectives, fostering decision-making and prioritization based on data and aligned with the Organization's strategy.

Supervision and Reporting:

• You will guarantee that the area's Direction has the necessary, correctly updated reports to be presented and defended in various Monitoring, Direction, and Strategic Committees: SLA, SLO, APPDEX, COMPLIANCE, etc.

• You will lead the tracking of vulnerabilities in coordination with the responsible teams (Security/DCS, Product, Infrastructure, providers), ensuring prioritization, action plans, deadline control, and evidence of mitigation/closure.

• You will drive the tracking of technological obsolescence (software, platforms, and components out of support), in accordance with the entity's annual technological update plans.

• You will track the application decommissioning plans defined in the Systems Plan, ensuring progress, dependencies, risks, milestones, and communication in the corresponding monitoring forums, as well as their reflection in Direction reports.

• You will be responsible for guaranteeing the existence of dashboards that represent the status of the activities and responsibilities of the I&O Iberia Direction, adapting, evolving, or creating those that are necessary.

Communication:

• You will disseminate and communicate the pillars of the operation model of the Cross-Platform Service of MAPFRE Spain based on CloudOps (NoOps), production readiness, end-to-end observability, and extreme automation with an "everything as code" mentality.

• You will be responsible for communicating clearly and timely any change, improvement, or benefit introduced in existing or new processes that impact the Governance model and the relationship model with Product, Platform, Architecture, and SRE teams.

REQUIRED TRAINING AND KNOWLEDGE

Advanced level, with demonstrable experience, working with AWS and AZURE, with deep knowledge of HA and DR models oriented toward the resilience of Cloud Applications.

Advanced level, with demonstrable experience, working with Kafka, MongoDB, Kubernetes (openShift, AKS, EKS, ...).

Expert level in ITIL processes.

Solid knowledge in automation, preferably oriented toward infrastructures (Terraform, Ansible), although experience with Hyperscaler SDKs or APIs and OpenShift is highly valued.

Advanced level in administration, implementation, and operation of Dynatrace and the LGTM stack (Loki, Grafana, Tempo, and Mimir). Proficiency in the OpenTelemetry standard:

Access and Policy Administration, Dashboard Design and Alert Configuration, Performance Monitoring and Optimization, log exploitation...)

PROFESSIONAL EXPERIENCE REQUIRED FOR THE POSITION

In positions related to ITIL processes, 3 of which as a Service Delivery Manager, minimum of 5 years.

In coordination of multidisciplinary teams and project management with multiple dependencies in Cloud environments, minimum of 5 years.

In the design of architectures for applications, platforms, and Cloud services, etc., preferably in Serverless or PaaS models and their automated deployment and operation, minimum of 3 years.

Implementation, operation, and use of observability tools such as Dynatrace and the LGTM stack (Loki, Grafana, Tempo, and Mimir). Proficiency in the OpenTelemetry standard, minimum of 3 years.