Pool - Public Relations Palacio de Sancti Petri a Gran Melia Hotel (chiclana, Cádiz)

Meliá Hotels

Cádiz, SpainOn-siteCompetitiveAdded 6 days agoJunior · 1+ yearsInternshipRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from Spanish

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Piscina - Relaciones Publicas Palacio de Sancti Petri a Gran Melia Hotel (chiclana, Cádiz)

Meliá Hotels

·Cádiz, Spain

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Need a visa? No sponsorship mentioned here. Browse visa jobs

Cádiz, SpainOn-siteCompetitiveAdded 6 days agoJunior · 1+ yearsInternshipRemote: On Site🇪🇸Spanish: Native

Meliá Hotels

Hotels

View company profile www.melia.com

Spanish company

45000 employees

Founded 1956

Locations

HQ: Palma de Mallorca, Spain

Palma de Mallorca Madrid Barcelona Sevilla Tenerife Ibiza Lanzarote Fuerteventura Benidorm Sitges Ayamonte Torremolinos Cambrils Costa Brava

Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Pool - Public Relations Palacio de Sancti Petri a Gran Melia Hotel (chiclana, Cádiz)

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The Hotel Palacio de Sancti Petri Gran Meliá stands out for its Neo-Mudejar inspired architecture, its extensive gardens, several swimming pools, and a high-level dining and wellness offering, oriented towards an exclusive and personalized service. Its environment is characterized by a privileged natural setting, next to an extensive fine-sand beach with views of the Atlantic and the Castle of Sancti Petri.

Mission:

The Pool Concierge, as an expert in experiences within the pool area, is responsible for attending to and managing guest requests, offering a personalized and exclusive service, ensuring a unique experience aligned with the brand standards.

What will be your main functions?

Comply with the experience strategy in the pool area, offering personalized services and attention according to guest preferences.

Efficiently manage customer requests in the pool area, applying upselling and cross-selling techniques to maximize additional revenue.

Ensure excellence in the guest experience, anticipating their needs and exceeding their expectations during their stay in the area.

Attend to and manage customer incidents or requests, following established protocols.

Ensure compliance with the department's standards, attributes, and procedures.

Correctly use customer experience management tools, knowing and contributing to the improvement of satisfaction results.

Guarantee compliance with the Sensory Architecture in the pool area, taking care of all environmental details.

Supervise the order, cleanliness, and correct presentation of the pool area at all times.

Manage and control the necessary materials for the area, placing orders according to established guidelines to optimize resources.

What are we looking for?

Minimum required experience of 1 year in similar positions
High customer orientation and teamwork skills
Essential intermediate level of English and fluency in the local language. A second language is valued
Proactive, dynamic person with a high vocation for service

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about disseminating a corporate culture committed to effective equality and raising awareness of the need to act jointly and globally across the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we commit to the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

El Hotel Palacio de Sancti Petri Gran Meliá destaca por su arquitectura de inspiración neomudéjar, sus amplios jardines, varias piscinas y una oferta de restauración y bienestar de alto nivel, orientada a un servicio exclusivo y personalizado. Su entorno se caracteriza por un enclave natural privilegiado, junto a una extensa playa de arena fina y con vistas al Atlántico y al Castillo de Sancti Petri.

Misión:

El Pool Concierge, como experto en experiencias dentro del área de piscina, es responsable de atender y gestionar las solicitudes de los huéspedes, ofreciendo un servicio personalizado y exclusivo, asegurando una experiencia única y alineada con los estándares de la marca.

¿Cuáles serán tus principales funciones?

Cumplir con la estrategia de experiencias en el área de piscina, ofreciendo servicios y atenciones personalizadas según las preferencias de los huéspedes.

Gestionar de manera eficiente las peticiones de los clientes en la zona de piscina, aplicando técnicas de upselling y cross selling para maximizar los ingresos adicionales.

Velar por la excelencia en la experiencia del huésped, anticipándose a sus necesidades y superando sus expectativas durante su estancia en el área.

Atender y gestionar incidencias o solicitudes de los clientes, siguiendo los protocolos establecidos.

Asegurar el cumplimiento de los estándares, atributos y procedimientos del departamento.

Utilizar correctamente las herramientas de gestión de la experiencia del cliente, conociendo y contribuyendo a la mejora de los resultados de satisfacción.

Garantizar el cumplimiento de la Arquitectura Sensorial en el área de piscina, cuidando todos los detalles del entorno.

Supervisar el orden, limpieza y correcta presentación del área de piscina en todo momento.

Gestionar y controlar el material necesario del área, realizando pedidos conforme a las directrices establecidas para optimizar recursos.

¿Qué buscamos?

Experiencia requerida mínima de 1 años en puestos o similares
Alta orientación al cliente y trabajo en equipo
Imprescindible nivel medio de inglés y dominio del idioma local. Se valora un segundo idioma
Persona proactiva, dinámica y con alta vocación de servicio

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR