Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Event Planning Internship - MELIÁ VILLAITANA

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family 🚀

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: To support the commercial and events team in the operational management of the MICE segment (groups and events), learning and collaborating in the processes of quoting, tracking, and closing commercial opportunities, with the aim of acquiring key competencies in the area, ensuring a positive customer experience from the first contact, and contributing to the department's objectives.

Functions supervised by the tutor:
Operational Management of Leads and Quotes

Support in preparing quotes for groups of +10 rooms with or without meeting rooms, following the pricing strategy and conditions of the commercial area.

Entering and updating leads in specific tools (FOCUS, Cvent, PMS).

Support in the preparation and review of service contracts and space blocks in the PMS.

Customer Relations and Follow-up

Follow-up of assigned leads and groups, in coordination with the hotel's Operations team.

Assistance in the management of site inspections (preparation, agenda, accompaniment, feedback).

Communication with clients to resolve doubts, confirmations, and pre-arrival support.

Reporting and Control

Support in the control of group business through weekly reports and KPI tracking.

Collaboration in updating commercial databases and internal tools.

Participation in the development of proposals to improve the lead conversion rate.

Commercial and Promotional Support

Support in the department's promotional campaigns and product visibility actions.

Promotion of hotel services based on detected customer needs.

Participation in marketing actions aimed at potential customers in the MICE segment.

Customer Experience and Standards

Training in the brand philosophy and operational standards of the commercial and customer service area.

Support in personalizing the customer experience for events and groups.

Collaboration in the management of incidents and their correct escalation.

What are we looking for?

Ability to sign an internship agreement with a university or educational center.

Degree in Tourism, Business Administration, Marketing, or similar.

Good level of English. A third language will be positively valued.

Organized, decisive, and proactive person.

Customer orientation, commercial attitude, and ability to work in a team.

Basic knowledge of tools such as Office, Outlook, and PMS (Opera or Sihot valued).

At Meliá, we are all VIPs 🌟

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and raising awareness of the need to act jointly and globally throughout the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global 🚀

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Misión:Apoyar al equipo comercial y de eventos en la gestión operativa del segmento MICE (grupos y eventos), aprendiendo y colaborando en los procesos de cotización, seguimiento y cierre de oportunidades comerciales, con el objetivo de adquirir competencias clave del área, asegurar una buena experiencia al cliente desde el primer contacto y contribuir a los objetivos del departamento.

Funciones supervisadas por el tutor/a:
Gestión Operativa de Leads y Cotizaciones

Apoyo en la elaboración de cotizaciones para grupos de +10 habitaciones con o sin salas, siguiendo la estrategia de precios y condiciones de la zona comercial.

Introducción y actualización de leads en las herramientas específicas (FOCUS, Cvent, PMS).

Apoyo en la elaboración y revisión de contratos de servicio y bloqueos de espacios en PMS.

Relación con Clientes y Seguimiento

Seguimiento de leads y grupos asignados, en coordinación con el equipo de Operativa del hotel.

Asistencia en la gestión de site inspections (preparación, agenda, acompañamiento, feedback).

Comunicación con clientes para resolución de dudas, confirmaciones y soporte previo a la llegada.

Reporting y Control

Apoyo en el control del negocio grupal a través de reportes semanales y seguimiento de KPIs.

Colaboración en la actualización de bases de datos comerciales y herramientas internas.

Participación en la elaboración de propuestas para mejorar el ratio de conversión de leads.

Soporte Comercial y Promocional

Apoyo en campañas promocionales del departamento y acciones de visibilidad de producto.

Promoción de servicios del hotel en base a necesidades detectadas en los clientes.

Participación en acciones de marketing dirigidas a clientes potenciales del segmento MICE.

Experiencia Cliente y Estándares

Formación en la filosofía de marca y estándares operativos del área comercial y de atención al cliente.

Apoyo en la personalización de la experiencia cliente para eventos y grupos.

Colaboración en la gestión de incidencias y su correcta escalada.

¿Qué buscamos?

Posibilidad de firmar convenio con la universidad o centro de estudios.

Grado en Turismo, ADE, Marketing o similares.

Buen nivel de inglés. Se valorará positivamente un tercer idioma.

Persona organizada, resolutiva y proactiva.

Orientación al cliente, actitud comercial y capacidad de trabajo en equipo.

Conocimiento básico de herramientas como Office, Outlook y PMS (valorable Opera o Sihot).

En Meliá todos somos VIP 🌟

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR