NH Hotels is a leading multinational hotel group and one of the largest hotel chains in Europe, now operating as part of the global Minor Hotels portfolio. The company manages hundreds of properties across Europe and the Americas, spanning mid-scale to luxury segments through brands such as NH Collection, nhow, and Tivoli. As a major player in the hospitality industry, it is recognized for its extensive network of urban business hotels and high-end leisure resorts.

Headquartered in Madrid, the company maintains a massive footprint across Spain, offering a wide array of opportunities for international professionals. Beyond traditional hospitality roles, their Madrid corporate hub frequently recruits for specialized positions in data analytics, digital marketing, and legal services. The company is particularly attractive to multilingual candidates due to its international guest base and global operational structure.

Founded in 1978 in Pamplona, Spain, NH Hotels expanded rapidly to become a dominant force in the European hotel market. In 2018, the company was acquired by Minor International, though it continues to operate its regional headquarters from Spain.

For international professionals

Headquartered in Madrid, serving as the global hub for its Europe and Americas operations.
Frequently hires for multilingual roles in Central Reservations and Guest Relations, specifically targeting speakers of English, Dutch, French, and German.
Offers robust internship and 'Trainee' programs in corporate functions like CRM, Data Analytics, and Brand Management.
Part of Minor Hotels, providing employees with international mobility opportunities across a global network of luxury brands.

Executive Housekeeper - NH Collection Barcelona Pódium

NH Hotels (Minor Hotels)

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide them with exceptional service and personalized attention.

As a Housekeeping manager (Executive Housekeeper), you will lead and motivate a team responsible for ensuring a high level of cleanliness and service throughout the hotel.
Being responsible for the daily management of cleaning operations in the hotel's continuous effort to offer exceptional service to guests, you will also oversee the financial performance of the housekeeping department's operations and the efficiency of the laundry service.

What will you have to do?

Plan, schedule, and organize work to ensure adequate coverage by floor staff.
Support floor staff in cleaning and preparing rooms in case of urgency, incidents, or need.
Supervise common areas (lobby, lounges, hallways, etc.) and hotel rooms prepared and cleaned by floor staff (in-house or outsourced companies).
Periodically organize general cleanings of the hotel as well as communicate items to be fixed to the maintenance department.
Collaborate with the reception department in the assignment of specific rooms based on the particular requirements or characteristics of the guests.
Supervise the inventory and control of all housekeeping department materials (cleaning supplies, amenities, etc.).
Control expenses within all cleaning areas and participate in the preparation of the department's annual budget.
Develop and apply procedures to manage the quality of cleaning and laundry services.
Manage and control guest comments, suggestions, and complaints, creating and executing action plans.
Supervise and perform preventive hygienic-sanitary maintenance tasks.
Recruit, interview, and train team members.
Provide supervision, feedback, and recognition to team members regarding their performance and development.

What are we looking for?

At least 1-2 years of experience performing similar functions, preferably in a hotel of similar size and complexity.
High school diploma or equivalent training.
Fluency in the local language is essential; knowledge of English is highly valued.
Practical knowledge of various computer programs (Microsoft Office, etc.).

Why choose us?

At Minor Hotels Europe & Americas, we are committed to supporting internal development and mobility, enabling our team members to grow professionally within the group, either within the same country or internationally.

We provide a people-centred environment where learning, wellbeing and mobility are real and supported opportunities, aligned with both individual career paths and business needs.

Competitive conditions

Salary aligned with your experience, responsibilities and local market conditions.
Bonus or incentive schemes, depending on the level of the position.
Additional local benefits such as meal vouchers, staff canteen or hybrid working models, (where applicable by role and country).

Career development opportunities with national and international challenges across hotels and brands.

A wide range of training and development programmes through Minor Hotels University, supporting internal growth and professional mobility.

Wellbeing initiatives and flexible working conditions, (depending on the nature of the role and local context).

Team member recognition programmes, including Memorable Dates.

The opportunity to contribute to sustainability and volunteering initiatives, making a positive impact beyond our hotels.

Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

For management roles, mobility plays a key role in strengthening leadership capability and broadening operational exposure. Depending on the assignment type (national mobility, short-term or long-term international assignments), the company may offer:

- Temporary accommodation to support relocation and settlement.

- Travel support during the assignment period.

- International assignment allowances (for eligible roles).

- Structured support during the move, coordinated by People teams.

- Clear planning of the next career step, including return, extension or onward opportunities.

At this level, mobility is positioned as a developmental step, aligned with medium- and long-term career progression.

Thinking about your next challenge? Apply now!

Minor Hotels Europe & Americas promotes an inclusive work environment where everyone is valued and encouraged equally, so we warmly welcome people from all backgrounds and personal abilities.

View original advert (Spanish)

¿Te apasiona la hostelería y la excelencia? Únete al equipo de NH Collection y trabaja en cautivadores hoteles y resorts en auténticos edificios emblemáticos de destinos clave de Europa, Latinoamérica, Oriente Medio y Asia. Crearás un ambiente ecléctico y elegante para ofrecer a nuestros huéspedes estancias impulsadas por sentimientos extraordinarios, prestando gran atención a los detalles estimulantes para crear momentos memorables. Encuentra tu lugar en NH Collection y experimenta el placer de hacer que los huéspedes se sientan únicos en elegantes espacios y habitaciones. Les proporcionarás un servicio excepcional y una atención personalizada.

Como Housekeeping manager (Gobernanta), dirigirás y motivarás a un equipo encargado de garantizar un alto nivel de limpieza y servicio en todo el hotel.
Siendo responsable de la gestión diaria de las operaciones de limpieza en el esfuerzo continuo del hotel por ofrecer un servicio excepcional a los huéspedes, también supervisarás el rendimiento financiero de las operaciones del departamento de limpieza y la eficiencia del servicio de lavandería.

¿Qué tendrás que hacer?

Planificar, programar y organizar el trabajo para garantizar una cobertura adecuada por parte del personal de planta.
Apoyar al personal de planta en la limpieza y preparación de habitaciones, en caso de urgencia, incidencia o necesidad.
Supervisar las zonas comunes (vestíbulo, salones, pasillos, etc.) y las habitaciones del hotel preparadas y limpiadas por el personal de planta (empresas propias o subcontratadas).
Organizar periódicamente las limpiezas generales del hotel así como comunicar al departamento de mantenimiento los elementos a arreglar.
Colaborar con el departamento de recepción en la asignación de habitaciones específicas en función de los requisitos o características particulares de los huéspedes.
Supervisar el inventario y control de todos los materiales del departamento de pisos (limpieza, amenities, etc.).
Controlar los gastos dentro de todas las áreas de limpieza y participar en la preparación del presupuesto anual del departamento.
Desarrollar y aplicar procedimientos para gestionar la calidad de los servicios de limpieza y lavandería.
Gestionar y controlar los comentarios, sugerencias y quejas de los huéspedes, creando y ejecutando planes de acción.
Supervisar y realizar las tareas de mantenimiento higiénico sanitario preventivo.
Reclutar, entrevistar y formar a los miembros del equipo.
Proporcionar supervisión, feedback y reconocimiento a los miembros del equipo sobre su rendimiento y desarrollo.

¿Qué buscamos?

Al menos 1-2 años de experiencia desarrollando funciones similares, preferiblemente en un hotel de tamaño y complejidad similares.
Título de bachillerato o formación equivalente.
Imprescindible dominio del idioma local, valorándose muy positivamente el conocimiento del inglés.
Conocimientos prácticos de varios programas informáticos (Microsoft Office, etc.).

¿Por qué elegirnos?