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Field Customer Retention Specialist - Barcelona Province

Prosegur·Barcelona, Spain·Sales

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

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What you'll do

As a Field Retention Specialist, your main objective will be to ensure the satisfaction and loyalty of our current customers, as well as to identify and execute strategies to retain them. Your duties will include:

  • Making in-person visits to customers on public streets to offer them personalized attention and advisory services. 🚶‍♀️🚶‍♂️
  • Identifying customer needs and proposing solutions tailored to their requirements, especially in the field of alarm systems. 🏠🚨
  • Managing and resolving customer issues or complaints effectively and satisfactorily.
  • Encouraging contract renewals and the
  • Identify cross-selling and upselling opportunities, increasing the value of the client portfolio.
  • Maintain fluid and ongoing communication with clients, ensuring their full satisfaction.
  • Prepare periodic reports on commercial activity and results obtained.
  • Actively collaborate with the sales team to achieve the goals set by the company.

What you'll get

We value our employees and offer:

  • Permanent contract, full-time. 📅
  • Competitive fixed salary plus attractive performance-based bonuses. 💰
  • Ongoing training plan and professional development opportunities within the company. 📚
  • Joining a dynamic and professional team in a leading company in its sector.
  • The necessary tools to carry out your duties effectively.
  • The opportunity to be part of a company with a strong social and ethical commitment.

Description

Are you passionate about customer service and do you have experience in customer retention and loyalty? Are you motivated by direct contact and achieving commercial goals? This is your opportunity! Movistar Prosegur Alarmas, a world leader in security services, is looking to add a committed and proactive professional to its team in the province of Barcelona for the position of Field Retention Specialist.

Our mission is to make the world a safer place. We have more than 40 years of experience and a presence in more than 26 countries, offering comprehensive security

What are we looking for in you?

To fit this role, we require that you have:

  • Previous experience of at least 1 year in customer service, retention, loyalty, or sales positions, preferably in cold calling or door-to-door environments. 💼
  • Exceptional communication skills, both verbal and non-verbal.
  • A clear orientation toward achieving goals and results.
  • Ability to work autonomously and organized.
  • Proactivity, initiative, and a positive, decisive attitude.
  • Knowledge of or interest in the security and alarm systems sector. 🛡️
  • A valid driver's license and your own vehicle (this will be valued
  • Residence in the province of Barcelona or surrounding areas.

Will you join the challenge?

If you are looking for stable employment with growth potential and you are passionate about the world

Join us and help us build a safer future! 💪

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Prosegur

Prosegur

Security Services

View company profile
Spanish company
180000 employees

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