Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

3. Junior Call Center Technical Service, Second Segment

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Who we are: Randstad Digital is the technology consulting company of the Randstad group specializing in stable technological services. Globally, we are present in more than 20 countries with over 25,000 IT specialists, and nationally we have over 400 with offices in Madrid, Barcelona, Valencia, Seville, Zaragoza, Bilbao, Gijón, and Valladolid. We carry out exciting IT and engineering services using the latest technologies. We take care of our workers through the human touch that characterizes us, and therefore we push you to continue growing without limits! Our goal: To grow and drive digital leadership together as a team to innovate and make a difference based on technological social responsibility, connecting people and technology. We are working on an ambitious project where we are looking for a figure with basic computer knowledge and the skill to address the incidents and questions of their colleagues. User Support and Incident Reception: Receiving calls from protected workers, associated companies, or medical personnel. Triage and routing: Quickly identify the reason for the call (request for sick leave/discharge, medical appointment, economic benefits for professional or common contingency) and refer to the corresponding medical or administrative department. Support in digital channels: Management of basic queries via email, web chat, or the mutual insurance company's citizen portal. Data entry: Accurately enter sick leave, confirmation, and medical discharge reports into the mutual insurance system. Document management: Digital archiving of medical reports, attendance slips, and benefit requests under strict Organic Law on Data Protection (LOPD) protocols. Basic advisory. Minimum 1 year of experience in telephone user support. Experience and knowledge in legislation regarding health information protection. Experience and general knowledge of Microsoft Windows. Experience and basic knowledge of Microsoft Office. Experience and basic knowledge of communications. Experience and basic knowledge of Trellix security products. What are you waiting for to become part of our great Randstad Digital team? Here you will find reasons to do so:

CONTINUOUS TRAINING PLAN, annual training plan, access to a technical training e-learning platform, skills training platform...

MENTORSHIP AND CAREER PLAN, You will have a Randstad Digital reference close to you at all times.

WORK-LIFE BALANCE, We know that your personal life is as important as your professional one, which is why you can enjoy 23 vacation days and in most of our projects you will have a flexible schedule.

COMMITMENT and STABILITY, Joining a continuously growing company that bets on new technologies.

COMPETITIVE SALARY according to your professional experience.

Competitive contractual conditions, Flexible remuneration plan (restaurant card and nursery vouchers) and Randstad Care, a platform for exclusive offers and discounts.

REFER-A-FRIEND PLAN, if you help us grow the team, we will reward you with financial compensation.

Confidentiality in the selection process is guaranteed.

Do you have the drive and do you feel prepared to take on a new challenge like ours?

We are waiting for you!

çhttps://www.youtube.com/watch?v=ZpazhoepZ4

View original advert (Spanish)

Quienes somos: Randstad Digital somos la empresa de consultoría tecnológica del grupo Randstad especializada en servicios tecnológicos estables. A nivel global estamos presente en más de 20 países y contamos con más de 25.000 especialistas IT y a nivel nacional con más de 400 y tenemos oficinas en Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Bilbao, Gijón y Valladolid. Llevamos a cabo servicios de IT e ingeniería apasionantes y con las últimas tecnologías. Cuidamos de nuestr@s trabajadores mediante el trato humano que nos caracteriza y por ello te impulsamos para seguir creciendo sin límites! Nuestro objetivo: Crecer e impulsar junt@s en equipo el liderazgo digital para innovar y marcar la diferencia basándonos en la responsabilidad social tecnológica, conectando personas y tecnología. Estamos trabajando en un proyecto ambicioso donde buscamos una figura con conocimientos informáticos básicos y destreza para abordar las incidencias y cuestiones de sus compañeros. Atención al Usuario y Recepción de Incidencias: Recepción de llamadas de trabajadores protegidos, empresas asociadas o personal médico. Triaje y canalización: Identificar rápidamente el motivo de la llamada (solicitud de baja/alta, cita médica, prestaciones económicas por contingencia profesional o común) y derivar al departamento médico o administrativo correspondiente. Soporte en canales digitales: Gestión de consultas básicas a través de correo electrónico, chat web o el portal del ciudadano de la mutua. Grabación de datos: Mecanizar de forma precisa en el sistema de la mutua los partes de baja, confirmación y alta médica. Gestión documental: Archivo digital de informes médicos, volantes de asistencia y solicitudes de prestaciones bajo estrictos protocolos de la Ley Orgánica de Protección de Datos (LOPD). Asesoramiento básico. Experiencia mínima de 1 año en atención telefónica al usuario. Experiencia y conocimientos en legislación sobre protección de la información sanitaria. Experiencia y conocimientos generales en Microsoft Windows Experiencia y conocimientos básicos en Microsoft Office. Experiencia y conocimientos básicos en comunicaciones. Experiencia y conocimientos básicos en productos de seguridad Trellix. ¿A qué esperas para formar parte de nuestro gran equipo Randstad Digital?, aquí encontrarás motivos para ello:

PLAN DE FORMACIÓN CONTINUA, plan de formación anual, acceso a plataforma elearning de formación técnica, plataforma de formación en habilidades...

ACOMPAÑAMIENTO Y PLAN DE CARRERA, Tendrás un referente de Randstad Digital cerca de ti en todo momento.

CONCILIACIÓN, Sabemos que tu vida personal es tan importante como la profesional por eso podrás disfrutar de 23 días de vacaciones y en la mayoría de nuestros proyectos tendrás un horario flexible.

COMPROMISO y ESTABILIDAD, Incorporación a empresa en continuo crecimiento que apuesta por las nuevas tecnologías.

SALARIO COMPETITIVO acorde a tu experiencia profesional.

CONDICIONES contractuales competitivas, Plan de retribución flexible (tarjeta restaurante y cheques guardería) y Randstad Care, plataforma de ofertas y descuentos exclusivos.

PLAN TRÁETE UN AMIG@, si nos ayudas a incrementar el equipo, te premiaremos con una compensación económica.

Se garantiza la confidencialidad en el proceso de selección.

¿Tienes ganas y te ves preparado/a para asumir un nuevo reto como el nuestro?

¡Te estamos esperando!

çhttps://www.youtube.com/watch?v=ZpazhoepZ4