Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Home Insurance Claims Intake Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as a claims intake agent in the home insurance sector? If so, this is the offer for you:

- Act decisively during the provision of repair services to obtain fast response times from professionals, preventing claims from being unnecessarily delayed.
- Review and validate all information received from all parties involved in the claim—professionals, loss adjusters, mediators, administrators, policyholders, etc.—communicating with them to analyze the reasons for the origin of the claim.
- Processing of incidents/complaints: locating the incident and resolving it, keeping the Insurance Company and the policyholder informed at all times of the status of the incident until its resolution.
- Ensure that the work to be carried out by the professionals is covered by the policyholder's policy.
- Ensure that the closure of a service is carried out once the professional has completed all assigned tasks. Verify, including with the policyholder, that the work has been performed correctly.
- Monitoring of files to ensure correct progress in terms of timing and service quality.
- Receiving calls from professionals and the Company to provide a comprehensive service oriented toward satisfying their needs.

- Minimum of one year of experience in a call center
- Communication skills and customer orientation
- Organizational capacity and attention to detail
- Time management and task prioritization

- Salary: 17,094 gross euros/year
- Contract: 2 months + 2 months + possible incorporation into the client
- Schedule: Monday to Thursday from 9:00 to 18:00. Fridays from 8:00 to 15:00. During the months of July and August, the schedule will be from 9:00 to 16:00
- Modality: hybrid once autonomy is achieved. 3 days remote work + 2 days on-site

View original advert (Spanish)

¿Tienes experiencia como agente de apertura de siniestros en la rama hogar? Si es así, esta es tu oferta:

- Actuar de manera resolutiva durante la prestación del servicio de reparación para obtener tiempos de respuesta rápidos de los profesionales, evitando que los siniestros se demoren innecesariamente.
- Revisar y validar toda la información recibida por parte de todos los intervinientes en el siniestro, profesionales, peritos, mediadores, administradores, asegurados, etc.,
comunicándose con ellos para analizar las razones del origen de la reclamación.
- Tramitación de incidencias/reclamaciones: localización de la incidencia y resolución de esta manteniendo informados a la Compañía Aseguradora y al asegurado en todo
momento del estado de la incidencia hasta su resolución.
- Controlar que los trabajos a realizar por los profesionales están cubiertos por la póliza del asegurado.
- Asegurar que el cierre de un servicio se realiza una vez que el profesional ha finalizado todos los trabajos asignados. Comprobar, incluso con el asegurado, que
los trabajos se han realizado correctamente.
- Control de seguimiento expedientes para correcta evolución en tiempos y calidad del servicio.
- Recepción de llamadas de profesionales y de Compañía para dar un servicio integral orientado a satisfacer sus necesidades.