Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Care Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in customer service, a passion for solving problems, and are you looking for a new professional challenge?
If you are an organized person with high emotional intelligence and are accustomed to working with digital tools such as CRM, we want to meet you. Keep reading and submit your application!

As a Customer Care Agent, you will act as a direct link with customers. Your main objective will be to effectively resolve their operations, inquiries, complaints, and incidents, always keeping customer satisfaction at the center of every decision. Additionally, you will participate in data analysis to help improve productivity and service quality.

-Attention and resolution: Respond to and make calls to customers in compliance with established quality standards.
-Proactive management: Identify customer needs, investigate problems, propose improvement alternatives, and anticipate potential incidents.
-Quality assurance: Record all interactions in technological tools to ensure traceability, and perform call monitoring/email reviews to evaluate service compliance.
-Advanced management: Effectively carry out activities linked to the billing process and resolve escalations in a timely manner.
-Identify new sales opportunities with the customer and drive the closing of the sale.
-Internal coordination: Collaborate with the Sales, Supply Chain, Marketing, and Finance departments to ensure an optimal workflow.

-Education: High School Diploma or Intermediate Vocational Training.
-Specific training in customer service will be positively valued.
-Experience: Minimum of 2 years in customer support roles involving multitasking, quality, and call center experience from a Back Office area.
-Tools: Regular use of management systems such as CRM.
-Languages: Not mandatory, but proficiency in Portuguese, Catalan, Basque, or Galician will be especially valued if necessary for the customer portfolio.
-Key competencies: High customer and results orientation, flexibility, emotional intelligence, communication skills, and organization.

Contract type: Temporary contract to support the team during the implementation of Dynamics (new work tool).

Duration: From 08/06 to 07/08.

Schedule: Monday to Friday from 9:00 to 18:00 h.

Salary: €20,000 gross per year (proportional to the duration of the contract).

Location: Alovera.

View original advert (Spanish)

¿Tienes experiencia en atención al cliente, te apasiona resolver problemas y buscas un nuevo reto profesional?
Si eres una persona organizada , con gran inteligencia emocional y acostumbrada a trabajar con herramientas digitales como CRM, queremos conocerte. ¡Sigue leyendo y apunta tu candidatura!

Como Agente de Customer Care, actuarás como enlace directo con los clientes. Tu objetivo principal será resolver de manera eficaz sus operaciones, consultas, quejas e incidencias, manteniendo siempre su satisfacción en el centro de cada decisión. Además, participarás en el análisis de datos para ayudar a mejorar la productividad y la calidad del servicio.

-Atención y resolución: Responder y emitir llamadas a clientes cumpliendo con los estándares de calidad establecidos.
-Gestión proactiva: Identificar las necesidades del cliente, investigar problemas, proponer alternativas de mejora y anticiparte a posibles incidencias.
-Garantía de calidad: Realizar el registro de todas las interacciones en las herramientas tecnológicas para asegurar la trazabilidad , y realizar escuchas/lecturas de correos para evaluar el cumplimiento del servicio.
-Gestión avanzada: Realizar de forma eficaz actividades vinculadas al proceso de facturación y resolver escaladas de manera oportuna.
-Identificar oportunidades de nueva venta en el cliente e impulsar el cierre de la misma.
-Coordinación interna: Colaborar con los departamentos de Ventas, Supply Chain, Marketing y Finanzas para garantizar un flujo de trabajo óptimo.

-Formación: Bachillerato o Módulo Formativo de Grado Medio.
-Se valorará positivamente la formación específica en atención al cliente.
-Experiencia: Mínima de 2 años en roles de soporte al cliente que impliquen multitarea, calidad y experiencia en call center desde un área de Back Office.
-Herramientas: Manejo habitual de sistemas de gestión como CRM.
-Idiomas: No es obligatorio, pero se valorará especialmente el dominio de Portugués, Catalán, Euskera o Gallego si fuera necesario para la cartera de clientes.
-Competencias clave: Alta orientación al cliente y a resultados, flexibilidad, inteligencia emocional, capacidad de comunicación y organización.

Tipo de contrato: Contrato temporal por apoyo al equipo durante la implementación de Dynamics (nueva herramienta de trabajo).

Duración: Del 08/06 al 07/08.

Horario: De lunes a viernes de 9:00 a 18:00 h.

Salario: 20.000 ¿ brutos anuales (proporcional a la duración del contrato).

Ubicación: Alovera.