FedEx Corporation is a global leader in transportation, e-commerce, and business services, operating one of the world's largest express delivery networks. With a massive fleet of aircraft and vehicles, the company provides rapid, reliable delivery to more than 220 countries and territories, employing over 500,000 people worldwide across its various divisions including FedEx Express, FedEx Ground, and FedEx Freight.

In Spain, FedEx maintains a robust presence with major operations centered in Madrid and Barcelona, which serve as critical hubs for its European logistics network. The company offers a diverse range of roles from operations and industrial engineering to finance and customer service, making it an attractive destination for international professionals seeking a multicultural environment within a Fortune 500 company.

Founded in 1971 by Frederick W. Smith in Little Rock, Arkansas, FedEx pioneered the overnight delivery industry. It has since grown through organic expansion and major acquisitions, such as the 2016 purchase of TNT Express, to become a global logistics powerhouse.

For international professionals

FedEx is a globally recognized brand offering high job stability and structured career progression paths for international hires.
The company frequently uses English as a business language in corporate, regional management, and specialized technical roles.
Following the integration of TNT Express, FedEx has significantly expanded its Spanish footprint, creating diverse opportunities in logistics and supply chain management.
The company provides comprehensive training programs and supports internal mobility across its extensive global network.

LM051: Retail Service Agent

FedEx

This job was originally posted in Spanish and automatically translated to English.

Requirements

Minimum level of education: • High school diploma or equivalent. • Language: Proficiency in English. Minimum Experience: • Two (2) years of experience in sales and/or face-to-face customer service • Demonstrates solid knowledge in the handling of in-kind and cash values. • Previous experience in FedEx SCS Warehouse with good knowledge of the operation and key customer requirements. Minimum required skills: • Ability to lift 34 kg and maneuver packages weighing up to 68 kg using the appropriate equipment • Precision and attention to detail • Planning and organization skills • Interpersonal skills • Problem-solving ability • Ability to determine and coordinate tasks for oneself and others. • Good interpretation skills with experience in translating specific customer instructions into viable requirements • Good skills in the use of technological tools, e.g., scanner/printer/intranet etc. with the ability to perform basic maintenance tasks. • Good general office skills are required, including typing, filing, and computer knowledge. • Good communication and human relations skills. • Clear and articulate voice • Clean and neat appearance

Job Description

Welcome

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

2020 Fortune's World Most Admired Companies (14th)
2019 Fortune's Best Places to Work (15th)
2019 Forbes's One of the "Best Employers for Diversity"
2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC778995 LM051: Retail Service Agent (Open)LM051: Retail Service AgentFull timeINTL Airport Miguel Hidalgo Tlajomulco de Zuniga Tlajomulco de Zuniga 44100 Guadalajara, JAL MexicoInvolves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:
Advise and offer the range of products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent and Credit customers.
• Performs a variety of customer service, administrative, and office tasks that require direct or indirect interaction with the customer.
• Assists customers with package tracking, answers questions about FEC products and over-the-counter or telephone sales services.
• Verifies packages ensuring proper labeling, legality of content including weight and size, proper wrapping, insured value, special requirements for handling hazardous materials, and compliance with the customs documentation required at the destination.
• Collaborates with budget compliance, income/expenses, in addition to supporting the optimization of branch profitability through the optimization of resources.
• Responsible for opening and closing the branch, keeping the work area clean, and reviewing furniture and work materials. Respect customer service times.
• Recognizes new customers or additional business opportunities and offers the most appropriate services and solutions, opens new accounts, obtains additional shipments, and presents sales opportunities.
• Ensures an excellent customer experience by developing and providing appropriate solutions to different customer problems.
• Follows up on commercial and administrative processes, communicating with the involved areas. Responsible for safeguarding company values and preventing deviations, shortages, and mismanagement in the WSC.
• Request the necessary supplies to perform the daily documentation and packaging of shipments.
• These are the main responsibilities performed with the greatest importance or frequency

Minimum Requirements:
Minimum level of education:

• High school diploma or equivalent.
• Language: Proficiency in English.

Minimum Experience:
• Two (2) years of experience in sales and/or face-to-face customer service
• Demonstrates solid knowledge in the handling of in-kind and cash values.
• Previous experience in FedEx SCS Warehouse with good knowledge of the operation and key customer requirements.

Minimum required skills:
• Ability to lift 34 kg and maneuver packages weighing up to 68 kg using the appropriate equipment
• Precision and attention to detail
• Planning and organization skills
• Interpersonal skills
• Problem-solving ability
• Ability to determine and coordinate tasks for oneself and others.
• Good interpretation skills with experience in translating specific customer instructions into viable requirements
• Good skills in the use of technological tools, e.g., scanner/printer/intranet etc. with the ability to perform basic maintenance tasks.
• Good general office skills are required, including typing, filing, and computer knowledge.
• Good communication and human relations skills.
• Clear and articulate voice
• Clean and neat appearance

Instructions for internal application to the bulletin

If you are interested in applying, please upload a single file in PDF format containing the following documents:

1.Updated Resume

2.Letter of Intent

This file must be uploaded to the Workday system, in the field corresponding to the resume.

📌 Important: Based on policy 4-15 of Career Opportunity from the LAC People Manual: "The fact that an employee does not provide complete information that clearly demonstrates whether they meet the qualifications required for the advertised position may result in them not being considered."

🗓️ Bulletin validity:from July 16 to 22, 2026

Job Posting End Date:

View original advert (Spanish)

Welcome

Descripción de Puesto General:
Asesorar y ofertar la gama de productos y servicios a los clientes para lograr los objetivos de ventas de la Organización, así como el desarrollo de los clientes frecuentes y de Crédito.
• Realiza una variedad de tareas de atención al cliente, administivas y de oficina que requieren interaccion directa o indirecta con el cliente.
• Apoya a los clientes con el rastreo de paquetes, responde preguntas sobre productos FEC y servicios de venta en mostrador o por teléfono.
• Verifica los paquetes asegurando el etiquetado adecuado, la legalidad del contenido incluido el peso y el tamaño, envoltorio adecuado, el valor asegurado, requerimientos especiales para el manejo de materiales peligrosos y el cumplimineto de la documentacion aduanal requerida en el destino.
•Colabora con el cumplimiento del presupuesto, ingresos/egresos, además de apoyar a optimizar la rentabilidad de las sucursales con la optimización de los recursos.
• Es responsable de abrir y cerrar la sucursal, mantiene el área de trabajo limpia, revisa el mobiliario y materiales de trabajo. Respetar los tiempos de atención al cliente.
• Reconoce nuevos clientes o oportunidades de negocio adicionales y ofrece los servicios y soluciones mas adecuados, apertura nuevas cuentas, obtiene envíos adicionales y presenta oportunidades de venta.
• Asegura una excelente experiencua al cliente mediante al desarrollar y brindar soluciones adecuadas a los diferentes problemas de los clientes.
• Da seguimiento a procesos comerciales y administrativos, comunicándose con las áreas involucradas. Responsable de salvaguardar los valores de la empresa y evitar desviaciones, faltantes y malos manejos en el WSC.
•Solicitar los suministros necesarios para realizar la documentación y embalaje diario de los envíos.
• Estas son las principales responsabilidades que desempeña con mayor impotancia o de mayor frecuencia

Requisitos mínimos:
Nivel mínimo de estudios:

• Preparatoria terminada o equivalente.
•Idioma: Dominio de Inglés.

Experiencia Mínima:
• Dos (2) años de experiencia en ventas y/o atención a clientes cara a cara
• Muestra sólido conocimiento en el manejo de valores en especie y efectivo.
• Experiencia previa en FedEx SCS Warehouse con buen conocimiento de la operacion y de requerimientos de clientes clave.

Habilidades mínimas requeridas:
• Capacidad para levantar 34 kg y maniobrar paquetes que pese hasta 68 kg usando el equipo apropiado
• Precisión y atención al detalle
• Habiidades de planeación y organización
• Habilidades interpersonales
• Habilidad para resolver problemas
• Habilidad para determinar y coordinar tareas para si mismo y para otros.
• Buenas habilidades de interpretación con experiencia en la traduccion de instrucciones especificas de los clientes en requisitos viables
• Buenas habilidades en el uso de herramientas tecnologicas, ej. escaner /impresora/ intranet etc. con la capacidad de realizar tareas básicas de mantenimiento.
• Se requieren buenas habilidades generales de oficina, que incluyen mecanografía, archivo y conocimientos informáticos.
• Buenas habilidades de comunicación y relaciones humanas.
• Voz clara y articulada
• Apariencia limpia y prolija

Indicaciones para postulación interna al boletín

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:

1.Currículum actualizado

2.Carta de intención

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

🗓️ Vigencia del boletín:del 16 al 22 de julio 2026

Job Posting End Date: