Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking to add 8 customer service professionals with a clear vocation for service and technological proficiency to a dynamic team. If you want to be part of a collaborative environment that values growth, offers solid initial training, and cares about diversity and inclusion, this opportunity is for you!

In your day-to-day, you will be responsible for:

Providing agile, efficient, and high-quality support and attention to user inquiries both by telephone and in writing (email, chat, etc.).

Simultaneously using and managing multiple digital tools and internal information management platforms.

Resolving first-level incidents following established protocols to ensure customer satisfaction.

Correctly documenting and recording each interaction in the company's databases.

Experience: Demonstrable previous experience in customer service, both by telephone and in writing (required).

Digital competencies: Excellent digital skills, with the capacity and agility to learn and use multiple tools simultaneously (required).

Valued: Possession of a disability certificate will be viewed very positively (desired / promotion of socio-labor inclusion).

Availability: Immediate incorporation to begin the training plan on July 28, 2026, and availability to work rotating shifts.

Contract: Initial contract of at least 2 months to cover temporary disability and vacations, with real continuity opportunities within the company.

Working hours: 25 hours per week with the possibility of performing complementary hours.

Full training provided by the company: Initial training of approximately 1 month so that you feel completely confident in the position.

Schedule during training: Monday to Friday, morning shift (flexible entry from 9:00 to 9:30 AM and exit from 2:00 to 2:30 PM).

Schedule after training: Rotating shifts from Monday to Sunday, within the 7:00 AM to 10:00 PM window. You will receive your schedule with a guaranteed 1-month notice to help you balance your personal life.

Work environment: Joining a multicultural, inclusive team focused on collaboration.

View original advert (Spanish)

Buscamos incorporar a un equipo dinámico a 8 profesionales de la atención al cliente con una clara vocación de servicio y destreza tecnológica. Si quieres formar parte de un entorno colaborativo que valora el crecimiento, te ofrece una sólida formación inicial y se preocupa por la diversidad y la inclusión, ¡esta oportunidad es para ti!

En tu día a día, te encargarás de:

Ofrecer una atención y soporte ágil, eficiente y de alta calidad a las consultas de los usuarios tanto por vía telefónica como por escrito (correo electrónico, chat, etc.).

Utilizar y gestionar de manera simultánea múltiples herramientas digitales y plataformas internas de gestión de información.

Resolver incidencias de primer nivel siguiendo los protocolos establecidos para garantizar la satisfacción del cliente.

Documentar y registrar correctamente cada interacción en las bases de datos de la compañía.

Experiencia: Experiencia previa demostrable en atención al cliente, tanto telefónica como de forma escrita (necesario).

Competencias digitales: Excelentes habilidades digitales, con capacidad y agilidad para el aprendizaje y uso de múltiples herramientas de forma simultánea (necesario).

Valorable: Se valorará muy positivamente estar en posesión del certificado de discapacidad (deseado / fomento de la inclusión sociolaboral).

Disponibilidad: Incorporación inmediata para comenzar el plan formativo el 28 de julio de 2026 y disponibilidad para trabajar en turnos rotativos.

Contrato: Contrato inicial de al menos 2 meses por cobertura de incapacidad temporal y vacaciones, con soluciones de continuidad real dentro de la compañía.

Jornada: 25 horas semanales con posibilidad de realizar horas complementarias.

Formación completa a cargo de la empresa: Formación inicial de aproximadamente 1 mes para que te sientas con total seguridad en el puesto.

Horario durante la formación: De lunes a viernes, en turno de mañana (entrada flexible de 9:00 a 9:30 h y salida de 14:00 a 14:30 h).

Horario posterior a la formación: Turnos rotativos de lunes a domingo, comprendidos en la franja de 7:00 a 22:00 h. Tendrás tu cuadrante con un preaviso garantizado de 1 mes para que puedas conciliar tu vida personal.

Ambiente de trabajo: Incorporación a un equipo multicultural, inclusivo y enfocado en la colaboración.