Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Hotel Receptionist

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about customer service and excellence in service?
You will be the first impression of the hotel, offering each guest a warm, professional, and memorable welcome, ensuring that their stay is exceptional from the first moment until their departure.

Receive and welcome guests with courtesy, warmth, and professionalism.
Manage check-in and check-out processes according to established quality standards.
Handle phone calls, emails, and requests with a proactive and service-oriented attitude.
Coordinate with concierge, housekeeping, maintenance, and other departments to ensure customer satisfaction.
Use the property management system (PMS) to record guest data, payments, and preferences.
Resolve incidents proactively, guaranteeing the best possible experience.
Comply with the image and behavior protocols established by the brand.
Ensure the confidentiality and security of guest information.

Minimum of 1 to 2 years of experience in reception at 4 or 5-star hotels.
Excellent presence, diction, and interpersonal skills.
High level of English (oral and written); other languages will be positively valued.
Knowledge and proficiency in hotel management systems (SIHOT, Opera, Protel, or others).
Ability to work in a team and under pressure, always maintaining a positive attitude.
Attention to detail, problem-solving skills, and a constant focus on customer satisfaction.

Joining an elegant, dynamic, and multicultural work environment.
Continuous training and professional development opportunities within the hotel group.
Competitive remuneration according to the candidate's experience and profile.
Work environment based on respect, excellence, and teamwork.

View original advert (Spanish)

¿Te apasiona el trato con el cliente y la excelencia en el servicio?
Serás la primera impresión del hotel, ofreciendo a cada huésped una bienvenida cálida, profesional y memorable, garantizando que su estancia sea excepcional desde el primer momento hasta su salida.

Recibir y dar la bienvenida a los huéspedes con cortesía, calidez y profesionalismo.
Gestionar los procesos de check-in y check-out conforme a los estándares de calidad establecidos.
Atender llamadas telefónicas, correos electrónicos y solicitudes con una actitud resolutiva y orientada al servicio.
Coordinar con concierge, housekeeping, mantenimiento y otros departamentos para asegurar la satisfacción del cliente.
Utilizar el sistema de gestión hotelera (PMS) para registrar datos, pagos y preferencias de los huéspedes.
Resolver incidencias de forma proactiva, garantizando la mejor experiencia posible.
Cumplir con los protocolos de imagen y comportamiento establecidos por la marca.
Velar por la confidencialidad y seguridad de la información de los huéspedes