Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Manager / Social Worker

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Caser Residencial is looking to incorporate a Customer Service Manager / Social Worker into its Caser Cuidados team.

-Acquisition of external clients and commercial support for families.
-Manage the center's commercial activities through visits to hospitals or social services.
-Strengthen relationships with key reference agents in the sector.
-Establish commercial agreements with companies and associations.
-Provide attention and advice to potential clients regarding the resource best suited to their needs, and manage social service requests.
-Coordinate the admission, welcome, and adaptation of new residents.
-Supervision and management of the team under their charge.
-Internal client loyalty and retention.
-Marketing for the center.

Diploma or Degree in Social Work, Psychology, or any other social profile.
Commercial experience in the socio-sanitary sector.
Experience in customer service.
At least one year of experience in a residential facility is valued.
Availability to work one weekend per month.
Social skills, proactivity, and initiative.
Valued:

Intermediate level of English.
Immediate availability.

What do we offer?

Permanent employment contract.
Full-time schedule from 9:00 to 18:00h.
Competitive salary.
A close-knit team committed to a good working environment, where your work truly makes a difference.
Collaboration in social projects to promote CSR.

Benefits:

Opportunities for growth and stability, with continuous training for your ongoing development.
Insurance discounts.
Guidance, advisory, and support services regarding dependency and disability for employees and family members, offered by the Fundación Caser.

View original advert (Spanish)

Caser Residencial quiere incorporar a su equipo de Caser Cuidados a un-a Responsable atención al cliente / trabajador-a social

-Captación de clientes externos y atención comercial a familias.
-Llevar a cabo la atención comercial del centro con visitas a hospitales o servicios sociales.
-Refuerzo de las relaciones con los agentes de referencia del sector.
-Llevar a cabo acuerdos comerciales con empresas y asociaciones.
-Atención y asesoramiento del potencial cliente sobre el recurso más adecuado a sus necesidades, y gestión de demandas de orden social.
-Coordinar el ingreso, acogida y adaptación de nuevos residentes.
-Supervisión y gestión del equipo a su cargo.
-Fidelización del cliente interno.
-Marketing del centro.

Diplomatura o Grado en Trabajo Social, Psicologo o cualquier otro perfil social.
Experiencia comercial en el sector sociosanitario.
Experiencia en atención al cliente.
Valorable al menos un año de experiencia en residencia.
Tener disponibilidad para trabajar un fin de semana al mes.
Habilidades sociales, proactividad e iniciativa.
Valorable:

Nivel intermedio de inglés.
Disponibilidad inmediada.

¿Qué te ofrecemos?

Contrato laboral indefinido
Jornada completa en horario 9:00 a 18:00h.
Salario competitivo.
Un equipo cercano y comprometido con un buen ambiente de trabajo, donde tu trabajo realmente marca la diferencia.
Colaborar en proyectos sociales para impulsar la RSE.