Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

After-Sales Service Manager

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about the technical field and do you have strong people skills for training and customer support? Are you looking for professional stability in a leading company in its sector? At Randstad Professionals, we are looking for a highly meticulous technical profile with language proficiency to join as an After-Sales Service Manager on a permanent basis. If you have experience in industrial environments and are motivated by occasional travel, this is your opportunity!

Reporting directly to the company's Technical Director, your main responsibilities and tasks will consist of:

- Diagnosis and resolution: Identify, diagnose, and propose efficient technical solutions for breakdowns in electro-aesthetic equipment.

- Pedagogical capacity and training: Provide specific technical and training sessions to the official technical teams in each country.

- Software management: Handle the sending, monitoring, and remote updating of specialized software to the different teams.

- Monitoring and reporting: Maintain meticulous and orderly control of collected incidents for the subsequent preparation and delivery of a detailed bi-weekly report to the client.

International support: Provide sporadic technical support to the brand's distributor network.

- Professional experience: Minimum of 2 years of demonstrable previous experience working in the industrial sector.

- Academic training: Completed Higher Vocational Training degree (CFGS).

- Language skills: Essential to have an Upper-Intermediate level (minimum B2) of English and French, as well as proficiency in Spanish and Catalan.

- Key skills: A highly organized, meticulous, analytical, and methodical person. With excellent customer orientation and high empathetic/communicative capacity.

- Availability: Geographical flexibility and availability for occasional international trips for specific repairs and in-person training.

Employment contract: Direct Permanent hiring.
Remuneration package: Salary based on merit and experience.
Working day: Intensive continuous schedule from 07:00 to 15:00 hs, ideal for work-life balance.
Location: Position permanently located in Castelldefels.

View original advert (Spanish)

¿Te apasiona el ámbito técnico y tienes un fuerte don de gentes para la formación y el soporte al cliente? ¿Buscas estabilidad profesional en una empresa líder en su sector? En Randstad Professionals estamos buscando un perfil técnico altamente meticuloso y con dominio de idiomas para incorporarse de forma indefinida como Responsable de Servicio Posventa. Si tienes experiencia en entornos industriales y te motiva viajar de forma puntual, ¡esta es tu oportunidad!

Reportando de manera directa al Director Técnico de la compañía, tus responsabilidades y tareas principales consistirán en:

- Diagnóstico y resolución: Identificar, diagnosticar y proponer soluciones técnicas eficientes ante averías en los equipos electro-estéticos.

- Capacidad pedagógica y formación: Impartir capacitaciones técnicas y formativas específicas a los equipos técnicos oficiales de cada país.

- Gestión de software: Realizar el envío, monitorización y actualización remota de software especializado a los diferentes equipos.

- Seguimiento y reportería: Llevar un control meticuloso y ordenado de las incidencias recopiladas para la posterior confección y entrega de un informe quincenal detallado al cliente.

Soporte internacional: Brindar apoyo técnico esporádico a la red de distribuidores de la marca.

- Experiencia profesional: Mínimo de 2 años de experiencia previa demostrable trabajando en el sector industrial.

- Formación académica: Titulación de Ciclo Formativo de Grado Superior (CFGS) finalizada.

- Competencias idiomáticas: Imprescindible poseer un nivel Intermedio-Alto (mínimo B2) de Inglés y de Francés , así como dominio del Castellano y del Catalán.

- Habilidades clave: Persona sumamente ordenada, meticulosa, analítica y metódica. Con una excelente orientación al cliente y alta capacidad empática/comunicativa.