Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

L1 Support

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as L1 SUPPORT and are looking for a stable project?

Incident attention and registration: Receive support requests through the enabled channels (phone, email, chat, or ticketing system) and register them in detail.
Initial diagnosis and resolution: Classify the type of problem, perform the initial diagnosis, and resolve low/medium complexity technical incidents remotely or in person.
Workstation configuration: Perform the assembly, configuration, and installation of computer equipment (desktops, laptops), operating systems, corporate applications, and peripherals (printers, monitors).
Access and user management: Manage the creation, deletion, and modification of users, as well as password resets in company systems (Active Directory, Microsoft 365, Google Workspace).
Incident escalation: Identify complex problems that require a specialized solution and escalate them correctly to Level 2 or Level 3 support teams.
Inventory maintenance: Register and keep the company's hardware and software license inventory up to date.

Vocational or technical training in Informatics, Systems, or a related degree (Intermediate/Higher Degree).
Previous experience (or supervised internships) in Helpdesk, Technical Support, or IT Customer Service positions.
Solid knowledge in the installation and configuration of desktop operating systems (Windows 10/11, macOS).
Familiarity with cloud productivity suites (Microsoft 365 / Office 365 or Google Workspace).
Basic knowledge of networks (IP configuration, Wi-Fi connectivity, cabling, VPNs).
Basic experience using ticketing tools (Jira Service Management, Zendesk, GLPI, or similar).

Our goal: To grow and drive digital leadership together as a team to innovate and make a difference based on technological social responsibility, connecting people and technology.
Your functions: If your professional trajectory is oriented towards the development of java applications and you have solid professional experience, we want to meet you!

View original advert (Spanish)

¿tienes experiencia como L1 SOPORTE y buscas un proyecto estable?

Atención y registro de incidencias: Recepcionar las solicitudes de soporte a través de los canales habilitados (teléfono, email, chat o sistema de ticketing) y registrarlas detalladamente.
Diagnóstico y resolución inicial: Clasificar el tipo de problema, realizar el primer diagnóstico y resolver incidencias técnicas de baja/media complejidad de forma remota o presencial.
Configuración de puestos de trabajo: Realizar el montaje, configuración e instalación de equipos informáticos (ordenadores, portátiles), sistemas operativos, aplicaciones corporativas y periféricos (impresoras, pantallas).
Gestión de accesos y usuarios: Gestionar altas, bajas y modificaciones de usuarios, así como el restablecimiento de contraseñas en los sistemas de la empresa (Active Directory, Microsoft 365, Google Workspace).
Escalado de incidencias: Identificar aquellos problemas complejos que requieran una solución especializada y escalarlos correctamente a los equipos de soporte de Nivel 2 o Nivel 3.
Mantenimiento del inventario: Registrar y mantener actualizado el inventario de hardware y licencias de software de la compañía.