Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 8 months ago

IT Support Technician

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as an IT support technician?
Are you from the Maresme area and looking to develop your career within an end-user company?

This opportunity may interest you!

Specifically, what will your functions be?
- Attend to and resolve incidents via telephone, email, and HelpDesk tools.
- Manage requests in the ticketing system, keeping the user informed at all times.
- Document incidents, solutions, and procedures.
- Escalate complex incidents to level 2 or the corresponding team.
- Installation, configuration, and administration of equipment with Windows 10/11 and Android.
- Maintenance of the IT equipment inventory and RMA management.
- Collaboration in initial product installations and configurations.
- Provide technical feedback to help improve the product.
- Coordinate with the project team on implementations and technical tasks.
- Participate in internal activities defined within the IT team.

What do you need to bring?
- Responsibility, organization, and the ability to understand the client.
- Experience in Windows 10/11 administration.
- Knowledge of hardware and software diagnostics.
- Use of ticketing / HelpDesk tools.
- Customer orientation and good communication skills.
- Proficiency in Catalan and Spanish, both oral and written. Written English.

What does the company offer?
- Permanent contract from the start.
- Full-time position.
- Schedule Monday to Thursday: 8:30 a.m. to 1:30 p.m. and 3:00 p.m. to 6:00 p.m. Friday: 8:00 a.m. to 3:00 p.m. (intensive).
- 100% on-site position.
- Paid on-call shifts 1 week/month.

View original advert (Spanish)

¿Tienes experiencia como técnico de soporte IT?
¿Eres de la zona del Maresme y buscas desarrollar tu carrera en una empresa final?

¡Esta oportunidad te puede interesar!

En concreto, cuáles serán tus funciones?
- Atender y resolver incidencias por teléfono, correo y herramientas de HelpDesk
- Gestionar solicitudes en el sistema de tickets manteniendo al usuario informado en todo momento.
- Documentar incidencias, soluciones y procedimientos.
- Escalar incidencias complejas a nivel 2 o al equipo correspondiente.
- Instalación, configuración y administración de equipos con Windows 10/11 y Android
- Mantenimiento del inventario de equipos IT y gestión de RMA.
- Colaboración en instalaciones y configuraciones iniciales del producto.
- Aportar feedback técnico que ayude a mejorar el producto.
- Coordinarse con el equipo de proyectos en implantaciones y tareas técnicas.
- Participar en actividades internas definidas en el equipo de IT