Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service and Administrative Support Technician.

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in customer service? A good level of Catalan? Immediate availability?

Customer and distributor support (inquiries, requests, and incidents).
Management and follow-up of technical and administrative incidents.
Continuous coordination with the sales, marketing, administration, and other internal departments.
Lead generation, preparation of offers and quotes.
Initial commercial assistance and correct referral to the sales team when appropriate.
Recording, updating, and maintaining information in CRM/ERP.
Preparation of basic documentation and monitoring of response times.
Administrative support for the administration and logistics department.
Ensuring an efficient, professional, and quality-oriented service.

Previous experience in customer service, preferably in technological or industrial environments.
Technical, technological, or administrative training.
Professional proficiency in office automation tools.
Experience using CRM and/or ERP.
Ability to communicate technical information clearly and understandably.
Communication, organization, and customer orientation skills.
Ability to coordinate with different departments.
Intermediate level of English (valued).

On-site position in Mataró.
Full-time.
Integration into a stable and growing technology company.
Initial training on products and tools.

View original advert (Spanish)

¿tienes experiencia como customer service? ¿Buen nivel de catalán? ¿Disponibilidad inmediata?

Atención y soporte a clientes y distribuidores (consultas, solicitudes e incidencias).
Gestión y seguimiento de incidencias técnicas y administrativas.
Coordinación continua con los equipos comercial, marketing, administración y otros departamentos internos.
Generación de prospectos, elaboración de ofertas y presupuestos.
Asistencia comercial inicial y correcta derivación al equipo de ventas cuando proceda.
Registro, actualización y mantenimiento de información en CRM/ERP.
Elaboración de documentación básica y seguimiento de tiempos de respuesta.
Soporte administrativo al departamento de administración y logística.
Asegurar un servicio eficiente, profesional y orientado a la calidad.