IT Account Manager - Ireland

• A relevant university degree (Master's degree preferred) with 5-6 years of professional experience as well as experience working in a matrix environment.
• Fluent English skills both speaking and writing, additional European language is a plus, with strong communication skills and customer centricity mindset. Experience in client / account management is a plus.
• Solid data analytical skills, proactive and solution oriented mindset and independent with a self-driven working style.
• Passion for learning and growing in IT Tech culture. Financial background controlling/accounting is a plus
• Absolute team player and strong collaboration skills
• Strong competence of MS Office applications (Outlook, Word, Excel and PowerPoint).
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Our Mission at Allianz Technology is Leading IT with you! Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.

As an Account Manager you will be the bridge between Allianz Technology stakeholders and the customers. Your customer will be the Operating Entities of Allianz Group to which Allianz Technology deliver IT services.

• Attend quarterly Account Meeting with customers´ stakeholder including COO and CIO - Chief Investment Officer (preparation, topics leading, follow-up). Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking)
• Monthly financial meeting (customer management level/dispute handling), issue & escalation management including but not limited to Financial & contractual topics.
• Customer Intelligence - manage external communication towards customer on various topics such as Planning Dialogue, Service introduction, and Tools and Process onboarding.
• Manage communication on contracts changes, annual IT service order and ensure complete signoff from customers as well as quarterly Operations Manual review (clarification on new services and its respective SLAs, price Communication annual/ad hoc, addition / deletion of governance meetings / processes etc.).
• Tracking and closure of Overdue Receivables and controlling of monthly payments - interface to Cash Collection Team. Ensure monthly Financial Reconciliation and monthly approval for billing items.
• Revenue Planning, Forecasting and Actuals Reporting: Conduct annual planning with customers and Allianz Technology Service Organization, minimize risks in the Year End Steering with proper follow-up on charging status versus plan and conduct monthly/quarterly financial committee meeting.
• Customers demand review and approval. Ensuring demands can be funded from customers side either by verifying against planning input or getting additional funding approval. Ensure all charging are coming from proper demand governance.

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

104729 | Sales & Distribution | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent