Siemens is a global technology powerhouse that focuses on industry, infrastructure, transport, and healthcare. As one of the world's largest industrial manufacturing companies, it operates on a massive scale, providing innovative solutions for resource-efficient factories, resilient supply chains, and smarter buildings and grids.

In Spain, Siemens maintains a robust presence with major operations centered in Madrid and Barcelona. The company is a significant employer for international professionals, particularly within its Global Business Services (GBS) and specialized IT hubs. Many roles in Spain are designed to support international markets, frequently requiring proficiency in languages such as English, Italian, or French, making it an ideal destination for multilingual expats.

Founded in 1847 in Berlin by Werner von Siemens and Johann Georg Halske, the company began as a telegraph construction firm. Over nearly two centuries, it has grown into a global leader in electronics and electrical engineering.

For international professionals

Operates a major Global Business Services (GBS) hub in Spain that supports international operations.
Frequently recruits for multilingual roles requiring English, Italian, French, or German.
Strong focus on digital innovation with numerous openings for AI, Cybersecurity, and Software Engineering in Madrid and Barcelona.
Offers structured trainee and internship programs suitable for international graduates and PhD students.
Provides a multicultural work environment with a high degree of internal mobility across global offices.

Team Lead for IT Service Management – Learning (m/f/d)

Siemens

Requirements

Strong experience and understanding of Learning IT environments and learning technology ecosystems;
5-10 years of experience in IT Service Management, including Incident, Problem, and Change Management;
Approximately 10 years of experience in operational Architecture Management;
At least 5 years of leadership experience managing global and cross-functional teams;
5-10 years of Project Management experience, including successful delivery within scope, timeline, and budget;
Strong understanding of budget planning and financial management;
Proven ability to work effectively in a fast-paced ramp-up or transformation environment with a hands-on, solution-oriented mindset;
Excellent communication skills in English (mandatory); German language skills are considered a strong advantage;
Strong stakeholder management and collaboration skills across international teams and vendors.

Benefits

The benefits will be presented on a later stage of the recruitment process, according to the hiring location.

Original Advert

Organization

Global Business Services

Field of work

People & Organization

Experience level

Experienced Professional

Work mode

Hybrid (Remote/Office)

Location(s)

Lisbon - Lisboa - Portugal
Ostrava - Moravskoslezsky kraj - Czechia
Porto - Porto - Portugal
Prague - Prague - Czechia

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our Hire-to-Retire (H2R) business line delivers a variety of Human Resources services, supporting the complete lifecycle of an employee -from onboarding to off-boarding. We offer people-focused solutions in areas such as Global Mobility and Rewards, HR Administration, Payroll and Digital People Solutions.

Are you ready to be part of the change? Come join us! ⭐

Your mission will be...

Lead the Service Management and Architecture operations for the ELSA learning technology stack;
Manage demand intake for architectural and technical changes, incidents, enhancements, and projects, including offer management;
Plan and execute architecture and technical upgrades, changes, and transformation projects;
Oversee the technical setup, maintenance, and continuous optimization of the defined architecture landscape;
Manage operational relationships with internal customers, external vendors, and service providers;
Take ownership of budget planning and tracking, audit management, and process establishment/improvement;
Build, scale, lead, and develop global teams in a dynamic ramp-up environment;
Ensure high service quality, operational stability, and continuous improvement across the Learning IT ecosystem.

We are looking for someone with...

Strong experience and understanding of Learning IT environments and learning technology ecosystems;
5-10 years of experience in IT Service Management, including Incident, Problem, and Change Management;
Approximately 10 years of experience in operational Architecture Management;
At least 5 years of leadership experience managing global and cross-functional teams;
5-10 years of Project Management experience, including successful delivery within scope, timeline, and budget;
Strong understanding of budget planning and financial management;
Proven ability to work effectively in a fast-paced ramp-up or transformation environment with a hands-on, solution-oriented mindset;
Excellent communication skills in English (mandatory); German language skills are considered a strong advantage;
Strong stakeholder management and collaboration skills across international teams and vendors.

What We Offer

The benefits will be presented on a later stage of the recruitment process, according to the hiring location.

Please attach your CV in English to your application.