Skechers is a global leader in the footwear industry, specializing in the design, development, and marketing of a diverse range of lifestyle and performance footwear, apparel, and accessories. As a multi-billion dollar enterprise headquartered in California, the company operates a vast international network, distributing its products in over 180 countries through thousands of retail stores and third-party partners.

In Spain, Skechers maintains a significant retail and corporate footprint, with a presence in nearly every major metropolitan area and high-traffic shopping district. For international professionals, the company is a relevant employer due to its frequent need for multilingual staff in customer service and retail management roles, reflecting its status as a globally recognized brand with a diverse customer base.

Skechers was founded in 1992 by Robert Greenberg, who previously founded L.A. Gear. The company initially focused on utility boots and skate shoes before expanding into a broad range of athletic and casual styles for all ages.

For international professionals

Extensive retail network across Spain, providing job opportunities in major cities like Madrid, Barcelona, Valencia, and Seville.
Regularly recruits for multilingual roles, specifically requiring English and Portuguese for customer service and regional support.
Offers a variety of contract types, including part-time and full-time positions, which can accommodate different relocation and residency situations.
Provides a structured environment for career growth within the retail and fashion sectors for international talent.

Customer Service Representative Portuguese & Spanish & English - Full Time

Skechers

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service Representative Wholesale B2B - Portuguese & Spanish & English - Full Time

Customer Service Manager Wholesale B2B - Portuguese / Spanish and English - Full Time

Responsible for all matters related to Wholesale Customers in Portugal and Spain.

ESSENTIAL DUTIES AND RESPONSIBILITIES

CUSTOMER ACCOUNT MAINTENANCE

Monitor Order Flow: Supervise all orders passing through the Wholesale market

Manage a high volume of calls

Ensure the highest level of Customer Service for our wholesale customers.

Provide after-sales service that adds value to the customer relationship.

Management of calls, orders, replenishments, in-store service support, labeling, and logistical matters.

EDI Integration.

Sales reporting and analysis.

Refunds and Exchanges: Process necessary refunds or exchanges in accordance with company policies and procedures.

Email management

AUDIT (SOXX)

Work in accordance with SOXX policies and procedures.

OTHER DEPARTMENTS

Collaboration/communication in conjunction with the Finance, Marketing, and Sales Network Departments.

Ad-hoc tasks and responsibilities as requested/assigned by the Customer Service Manager.

ESSENTIAL SKILLS AND EXPERIENCE

Good presentation and numerical skills

Proficiency in EXCEL - Pivot Table management, formulas, and Macros.

Proficiency in Word, Excel, and Outlook

Good computer skills

Data entry

Accuracy (alpha and numeric)

Ability to interpret documents such as customer orders, emails, safety standards, policies and procedures, and operation/maintenance instructions.

Languages: proficiency in Spanish, Portuguese, and intermediate English

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.

View original advert (Spanish)

Customer Service Representative Wholesale B2B - Portuguese & Spanish & English - Full Time

Gestor de Atencion al Cliente Wholesale B2B - Portugués / Español e Inglés - Tiempo Completo

Responsable de todos los asuntos relacionados con los Clientes Mayoristas de Portugal y España.

DEBERES Y RESPONSABILIDADES ESENCIALES

MANTENIMIENTO DE CUENTAS DE CLIENTES

Monitorear el Flujo de Pedidos: Supervisar todos los pedidos que pasan por el mercado Mayorista

Gestionar un alto volumen de llamadas

Garantizar el más alto nivel de Servicio al Cliente a nuestros clientes mayoristas.

Ofrecer un servicio postventa que agregue valor a la relación con el cliente.

Gestión de llamadas, pedidos, reposiciones, soporte de servicio en tienda, etiquetado, asuntos logísticos.

Integración EDI.

Informes y análisis de ventas.

Reembolsos e Intercambios: Realizar los reembolsos o intercambios necesarios de acuerdo con las políticas y procedimientos de la empresa.

Gestión de correos electrónicos

AUDITORÍA (SOXX)

Trabajar de acuerdo con las políticas y procedimientos de SOXX.

OTROS DEPARTAMENTOS

Colaboración/ comunicación en conjunto al Departamento Financiero, Marketing y Red de Ventas.

Tareas y responsabilidades ad-hoc según lo solicitado/asignado por el Gerente de Servicio al Cliente.

HABILIDADES Y EXPERIENCIA ESENCIALES

Buena presentación y habilidades numéricas

Buen manejo de EXCEL - Gestión Tablas Dinámiscas, formulación y Macros.

Dominio de Word, Excel y Outlook

Buenas habilidades informáticas

Entrada de datos

Precisión (alfa y numérica)

Capacidad para interpretar documentos como pedidos de clientes, correos electrónicos, normas de seguridad, políticas y procedimientos e instrucciones de operación/mantenimiento.

Idiomas : buen dominio de Español, Portugués e Inglés intermedio

About Skechers

Be You - Feel Welcome