Completed university degree (Business Administration, Finance, Economics, or similar); MBA is an advantage.
Business fluent German (C1/C2) and good English.
Experience in coordinating/optimizing sales, service, or back-office processes, ideally in a financial institution; comprehensive understanding of sales pipelines and customer service processes.
Systematic, analytical way of working with strong decision-making and implementation skills.
Convincing communication and presentation skills, both oral and written.
Ability to build relationships, collaborate effectively, and resolve conflicts.
Proficient use of CRM/loan origination systems, BI tools, and Excel.
Experience in the German banking/consumer lending business is an advantage.
Customer-oriented, proactive, and solution-oriented mindset, with a high sense of responsibility and attention to detail.
Team-oriented, but also capable of working independently; confident in handling multiple priorities in a dynamic environment.

A dynamic and supportive work environment where you can learn from experienced colleagues.
Hands-on experience through challenging projects in a modern, fast-paced company.
Diverse learning and development opportunities for your professional growth.
Insights into banking and legal topics in an international environment.
Career opportunities in a fast-growing bank.

To strengthen our team, we are looking for a Consumer Lending Business Lead (m/f/d) to support the successful operation and further development of our German consumer lending business and to act as a trusted operational sparring partner for the Country Manager.

• Map, document, monitor, and optimize core processes in sales and onboarding (lead capture, KYC/credit checks, decisioning, disbursement, activation); introduce automation and controls to reduce turnaround times and error rates.

• Define and improve customer touchpoints along the customer journey; create templates and conversation guides; monitor NPS and external reviews and lead improvement measures.

• Responsibility for the creation, maintenance, and further development of standard processes and escalation rules, as well as ensuring uniform documentation and consistent reporting standards.

• Develop and coordinate onboarding and refresher training together with the operational teams; provide functional support during change processes.

• Monitor and analyze operational KPIs (conversion rate, first payment rate, payment defaults, NPS), lead root cause analyses, and implement corrective measures.

• Define quality assurance and control standards with the operational teams, monitor their effectiveness, and propose improvements.

• Coordinate the resolution of operational disruptions and sales-related issues, with appropriate escalation and timely rectification.

• Work closely with the Country Manager and operational teams to align operational implementation with business priorities and customer experience; provide functional guidelines without disciplinary leadership responsibility.

• Ensure communication and coordination with external partners to implement business goals efficiently and maintain long-term relationships.

• Ensure that operational processes and customer communication are in line with internal policies, regulations, and risk standards.

• Support the Country Manager in business development, product/channel/campaign launches, and business cases.

• Completed university degree (Business Administration, Finance, Economics, or similar); MBA is an advantage.

• Business fluent German (C1/C2) and good English.

• Experience in coordinating/optimizing sales, service, or back-office processes, ideally in a financial institution; comprehensive understanding of sales pipelines and customer service processes.

• Systematic, analytical way of working with strong decision-making and implementation skills.

• Convincing communication and presentation skills, both oral and written.

• Ability to build relationships, collaborate effectively, and resolve conflicts.

• Proficient use of CRM/loan origination systems, BI tools, and Excel.

• Experience in the German banking/consumer lending business is an advantage.

• Customer-oriented, proactive, and solution-oriented mindset, with a high sense of responsibility and attention to detail.

• Team-oriented, but also capable of working independently; confident in handling multiple priorities in a dynamic environment.

• A dynamic and supportive work environment where you can learn from experienced colleagues.

• Hands-on experience through challenging projects in a modern, fast-paced company.

• Diverse learning and development opportunities for your professional growth.

• Insights into banking and legal topics in an international environment.

• Career opportunities in a fast-growing bank.