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Ingeniero de Aseguramiento de Clientes de Software Nivel 4

Presencial en Sant Cugat del Vallès·Jornada completa·Añadida ayer (comprobada el 3 nov)

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Nuestro resumen

Modalidad: Presencial, Sant Cugat del Vallès
Contrato: Jornada completa
Inglés: Obligatorio
Experiencia: 5+ años
Formación: Titulación universitaria

Habilidades

Esta oferta está publicada en inglés.

Resumen en español

Ingeniero sénior de escalación técnica encargado de resolver problemas complejos de software y hardware para clientes de HP PageWide Web Press. El puesto incluye diagnósticos remotos, análisis de causa raíz y colaboración para mejorar la fiabilidad. Es un puesto presencial en Sant Cugat del Vallès.

Requisitos

Qué buscan

Bachelor's Engineering degree, preferable computer science, with at least 5 years of experience in Support organizations
Strong hands-on troubleshooting background across compute platforms + networking + hardware/electronics-adjacent systems in production environments.
Ability to perform structured debug: hypothesis → evidence gathering → isolation → mitigation → prevention.
Experience working escalations and coordinating across multiple teams under time pressure.
Excellent written/verbal communication; ability to produce customer-ready summaries and internal technical notes.

Se valorará

Experience with industrial equipment, printing systems, or complex electromechanical platforms.
Familiarity with Tiered support models and escalation/task workflows (ServiceNow-style task elevation and closure discipline).
Exposure to reliability engineering, problem management, and operational excellence methods (Pareto, 5-Why, fault tree, etc.).

El puesto

DataPipeline CA SW

Tier 4 Software Customer Assurance Engineer (HP PWP) Organization: PWP GBU Operations Engineering / Customer Assurance Role Type: Technical escalation & reliability engineering (customer production environments)

The Tier 4 Software Customer Assurance Engineer is a senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems. This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R&D) and service teams(IPCS) to reduce recurrence. Tier 4 work includes managing elevated tasks, performing remote diagnostics and (when required) customer site support, and leading mitigation of top issues through trend analysis and continuous improvement.

Qué harás

Own and drive resolution of Tier 4 elevated tasks/incidents, collaborating with Tier 1-3 support, Field Service, and partners to restore press operations.
Provide remote diagnostics and troubleshooting using logs, press state reports, and system data; request/clarify missing data and direct next steps.
For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process.
Troubleshoot and resolve issues involving press compute stacks (server hardware, OS images/bundles, virtualization/containers where applicable, storage, performance, diagnostics).
Diagnose and resolve connectivity, remote access, firewall/VPN, routing/DNS and other network-related issues impacting press operations, serviceability, and tooling.
Create clear, customer-ready technical guidance for network prerequisites and collaborate with service/account teams to unblock access.
Lead complex investigations spanning print electronics, press control subsystems, and integration points (e.g., electrical/control cabinet behaviors, sensors, boards, interlocks, vision/adjacent electronics interfaces).
Partner with hardware/WS and R&D teams for deep root cause and corrective action when defects require engineering fixes.
Identify systemic issues through trend analysis, define "top problems," and drive mitigations that reduce repeat cases and improve fleet reliability.
Produce crisp RCAs, document learnings, and improve knowledge assets/playbooks to accelerate future resolutions.
Engage professionally with customers and internal stakeholders with a "production-first" mindset: fast containment, clear communication, and durable prevention.
Translate technical complexity into actionable choices and risks for non-technical audiences.

Cómo trabajarás

Software

Full time

No shift premium (Spain)

Core Competencies

Customer Centricity: prioritizes restoring production; communicates clearly and respectfully.
Systems Thinking: connects compute/network/electronics/press behaviors end-to-end.
Execution Under Pressure: decisive containment + disciplined follow-through.
Collaboration: effective across Service, Engineering, and Partner organizations.

Sobre HP

HP (Hewlett-Packard) es una empresa tecnológica global que diseña y fabrica una amplia gama de hardware, software y servicios, desde ordenadores personales e impresoras hasta impresión 3D y soluciones de trabajo híbrido. Con una plantilla de aproximadamente 58.000 empleados en todo el mundo, HP opera en más de 170 países y es un nombre conocido en el sector tecnológico, especialmente por sus innovaciones en informática personal e impresión.

En España, HP tiene una presencia significativa con oficinas en Barcelona y Madrid, donde emplea a miles de profesionales en ingeniería, ventas, marketing y operaciones. La empresa es uno de los principales empleadores de talento internacional en España, ofreciendo un entorno de trabajo multicultural y puestos en inglés, lo que la convierte en un destino relevante para profesionales que buscan reubicarse. Las operaciones españolas de HP están profundamente integradas en su estructura EMEA, ofreciendo oportunidades en áreas como fabricación aditiva, ciberseguridad y análisis de datos.

Sector: Tecnología
Fundación: 1939
Plantilla: 50,000–60,000
Sede: Palo Alto, EE. UU.
En España: Barcelona, Madrid

Datos prácticos

HP ofrece un entorno de trabajo global y prioritariamente en inglés en sus oficinas españolas, lo que lo hace accesible para quienes no hablan español.
La empresa cuenta con un sólido programa de movilidad interna que permite a los empleados trasladarse entre países y puestos.
Las oficinas españolas de HP están ubicadas en Barcelona y Madrid, dos de las ciudades más internacionales y mejor conectadas de España.
La empresa es un actor importante en fabricación aditiva y ciberseguridad, áreas en las que España está desarrollando un hub tecnológico local.
HP ofrece beneficios competitivos y una carrera profesional estructurada para puestos de ingeniería y negocio.

En sus propias palabras

Información adicional

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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