Especialista en Experiencia de Vuelo
Este puesto desarrolla e implementa iniciativas para mejorar la experiencia del cliente a bordo. Transformarás los comentarios y datos operativos en mejoras para el servicio y el retail.
El portal de empleo de España
Más de 91.000 ofertas activasPresencial en Viladecans·Añadida hace 7 días (comprobada el 16 oct)
18 ofertas abiertas
Esta oferta está publicada en inglés.
Resumen en español
El Analista de Operaciones de Vuelo monitorea y optimiza el rendimiento de los vuelos mediante el análisis de datos y reportes de KPI. El puesto ofrece oportunidades para apoyar a la gestión de operaciones aéreas. Es una posición presencial en Viladecans.
Minimum 1 year of experience in operational environments, such as airport operations, airline operations, or analytical roles involving operational performance and reporting.
Strong analytical and numerical skills with high attention to detail and data accuracy.
Excellent problem-solving capabilities and ability to work under deadlines.
Strong teamwork and communication skills.
Advanced Excel skills, including macros, formulas and data analysis tools (mandatory).
Advanced knowledge of Microsoft PowerPoint and Word.
Experience with AIMS systems (mandatory).
English level B2 minimum (mandatory).
Knowledge of Tableau for dashboard creation and data visualisation.
SQL and/or Python skills would be considered an asset.
Bachelor's degree in Aviation Management, Aviation Engineering, Business Administration, Economics or a related field.
The Flight Operations Analyst is responsible for analysing, monitoring and optimising flight operations performance, ensuring operational efficiency and compliance with aviation standards. The role supports Flight Operations Management through data analysis, KPI monitoring, operational reporting and continuous improvement initiatives, providing insights that contribute to better decision-making and crew engagement.
Monitor and report monthly operational KPIs for Flight Operations Management and the Director.
Prepare and analyse monthly diversion reports and related surveys.
Manage and analyse Return to Stand reports in collaboration with MEL and FCOM teams.
Control and report monthly headcount and FTE data.
Track crew seniority by base and analyse pilot flight hours on a weekly basis.
Analyse operational delays and provide reports directly to managers, chief pilots and senior leadership.
Participate in and support operational projects, surveys and improvement initiatives for Flight Operations leadership.
Develop and maintain dashboards, reports and databases to support performance monitoring and decision-making.
Manage crew base and detachment data and processes.
Maintain regular communication with pilots through operational notifications and updates.
Collaborate in the creation of the monthly Performance Newsletter, gathering operational insights and recommendations for flight crews.
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling es una aerolínea española de bajo coste con sede en Barcelona, que opera una amplia red de vuelos de corto y medio radio por Europa, el norte de África y Oriente Medio. Como parte del International Airlines Group (IAG), que también incluye a British Airways e Iberia, Vueling es una de las principales aerolíneas de bajo coste de Europa, transportando decenas de millones de pasajeros al año y operando una flota de más de 100 aviones Airbus. La aerolínea es conocida por su enfoque en la eficiencia, la innovación digital y una fuerte presencia en la región mediterránea.
La sede y la base operativa principal de Vueling están en Barcelona, con bases adicionales en ciudades como Madrid, Málaga y Sevilla. La cultura laboral de la empresa es dinámica y rápida, reflejando las exigencias de la industria aérea, y ofrece oportunidades para profesionales internacionales en áreas como operaciones de vuelo, análisis de datos, experiencia del cliente y funciones corporativas. Con el inglés como lengua de trabajo común junto con el español y el catalán, Vueling es un empleador atractivo para el talento internacional que busca trabajar en un entorno vibrante y multicultural en España.
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
o explora Junior·IBEX 35·Aviación y Aeroespacial·Aerolíneas y Aeropuertos·Top Employers España