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Call Center Operator (Technical Support) | Leganés

Adecco España·Trabajo, Spain

What they offer

  • €23,000 - €25,800 a year

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    Adecco España doesn't mention sponsorship in the ad.

  • Work on-site in Trabajo

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 3 days ago
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About the role

Do you enjoy helping people and finding solutions to technical issues?

If you enjoy providing close customer care, resolving incidents and adding value in every interaction, we have an opportunity for you.

You will join the Service Desk team providing support to establishments that use POS terminals.

You will not be alone: you will have training, tools and the support of a specialized team to develop your technical knowledge and continue growing professionally.

What you'll do

What will you do on a day-to-day basis?

- Answer and manage end-customer calls related to technical queries and incidents.

- Perform an initial diagnosis and provide first-level solutions.

- Guide and advise on resolving incidents using the department's tools.

- Conduct satisfaction surveys to ensure an excellent customer experience.

- Work with tools such as SAP, CRM and other department-specific applications.

What we're looking for

What are we looking for in you?

- Experience in customer service, technical support or Service Desk environments.

- Ability to manage incidents with empathy, patience and a solution-oriented approach.

- Good communication and active listening skills.

- Ability to work in dynamic environments and manage different priorities.

- Knowledge of Windows operating systems and office tools.

Nice to have

We will particularly value:

- Higher-level vocational training (ASIR, SMR, STI, ADE or similar).

- Knowledge of SAP, CRM or incident management tools.

- Previous experience in user support or telephone technical assistance.

- Have your own vehicle to get to the workplace (Polígono - Leganés).

What you'll get

What do we offer you?

- Direct hiring by the company from day one.

- Long-term interim contract.

- Annual gross salary of €23,435.74.

- Restaurant voucher from Monday to Friday, an additional €2,400.

- Opportunity to develop your professional career in the field of technical support and customer service.

How you'll work

- Hybrid work model: 5 days of remote work per month.

- Alternate Saturdays in 100% remote mode.

- Regular schedule from Monday to Friday, 12:00 to 21:00.

- Initial training plan during the first two months from 9:00 to 18:00.

Hiring process

If you are looking for a stable project where you can develop your service vocation, strengthen your technical knowledge and be part of a team that believes in people, we want to meet you.

Sign up and we will tell you all the details of this opportunity.

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Adecco España

Adecco España

Staffing

View company profile
International company

Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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