Atos is a global leader in digital transformation, high-performance computing, and information technology infrastructure. Headquartered in France, the company operates in dozens of countries and employs approximately 95,000 people worldwide. It provides a wide range of services including cloud computing, cybersecurity, and big data solutions to diverse sectors such as finance, healthcare, and government.

In Spain, Atos maintains a significant presence with a large workforce distributed across several major cities. The company is a key player in the Spanish IT market, offering numerous opportunities for international professionals, particularly in specialized technical roles like SAP, Cybersecurity, and AI. Atos Spain is known for its multicultural environment and frequently hires for multilingual support roles, making it an accessible entry point for expats in the Spanish tech scene.

Atos was formed in 1997 through the merger of the French companies Axime and Sligos. It grew significantly through major acquisitions, including Siemens IT Solutions and Services in 2011 and the French supercomputer manufacturer Bull in 2014.

This job was published 4 months ago

Onsite Users Support

Atos

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Location: Santander | Work model: On-site

Atos is a European leader in digital transformation, cybersecurity, cloud computing, and high-performance computing. With a global presence and a strong commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.

Description

Do you have experience providing user support and enjoy working directly with people? We are looking for an Onsite User Support Specialist to work at the client's offices (Santander) in a professional and stable environment.

Functions

Technical support for users (hardware, office automation and internal applications).
Troubleshooting in Windows 10/11 Enterprise/Professional environments.
Support for Microsoft Office tools (2016, 2019, O365).
Ticket management using tools like ServiceNow.
Application of ITIL processes in daily life.
Customer service, direct interaction and customer guidance.

Requirements

Education : High school diploma in science and technology / Vocational training or university degree in Computer Science or equivalent.
Experience : at least 3 years in a similar position.
Knowledge and tools :
- Windows 10/11 environments.
- Microsoft Office (2016, 2019, O365).
- Ticketing tools like ServiceNow or similar.
Personal skills : good treatment, communication and customer orientation.
Valuable certifications : ITIL 4 Foundations / Microsoft Office Specialist (O365 - 2019).
Spanish .

What do we offer?

Permanent contract with probationary period.
Mixed schedule: 3 intensive morning days + 2 match days.
Intensive work schedule in summer .
Possibility of participating in on-call shifts.
Free access to training platforms, including Microsoft .
Support in obtaining official certifications relevant to the position.
Stable environment and real possibilities for development .

At Atos, we value diversity and inclusion. We foster an environment where everyone can thrive and contribute their talents, regardless of their background, identity, or circumstances. Join Atos and develop your career in a flexible, stable, and innovation-driven environment.

Choose your future with us

View original advert (Spanish)

Ubicación: Santander | Modelo de trabajo: Presencial

Atos es líder europeo en transformación digital, ciberseguridad, cloud y computación de alto rendimiento. Con presencia global y un firme compromiso con la innovación y la sostenibilidad, ofrecemos soluciones tecnológicas que impulsan el futuro digital. Con más de 67.000 profesionales en 61 países, trabajamos para diseñar un espacio de información seguro y sostenible, apoyando el desarrollo científico y tecnológico a nivel mundial.

Descripción

¿Tienes experiencia dando soporte a usuarios y te gusta el trato directo con personas? Buscamos un/a Onsite User Support para trabajar en las oficinas del cliente (Santander) en un entorno profesional y estable.

Funciones

Soporte técnico a usuarios (hardware, ofimática y aplicaciones internas).
Resolución de incidencias en entornos Windows 10/11 Enterprise/Professional.
Soporte a herramientas Microsoft Office (2016, 2019, O365).
Gestión de tickets con herramientas tipo ServiceNow.
Aplicación de procesos ITIL en el día a día.
Atención al usuario, trato directo y orientación al cliente.

Requisitos

Formación: bachillerato en ciencias y tecnologías / FP o título universitario en Informática o equivalente.
Experiencia: al menos 3 años en un puesto similar.
Conocimiento y herramientas:
- Entornos Windows 10/11.
- Microsoft Office (2016, 2019, O365).
- Herramientas de ticketing tipo ServiceNow o similar.
Habilidades personales: buen trato, comunicación y orientación al cliente.
Certificaciones valorables: ITIL 4 Foundations / Microsoft Office Specialist (O365 - 2019).
Idioma: español.