Cepsa, recently rebranded as Moeve, is a leading international energy company and one of Spain's largest industrial groups. The company operates across the entire energy value chain, including petroleum refining, chemicals, and marketing, while aggressively pivoting toward green hydrogen, biofuels, and sustainable mobility through its "Positive Motion" strategy. With a workforce of approximately 10,000 employees, it plays a critical role in the European energy transition.

Headquartered in Madrid, the company maintains a massive footprint across Spain, including major refineries in Huelva and San Roque and a vast network of service stations. For international professionals, Cepsa offers a multicultural corporate environment, particularly within its trading, digital transformation, and renewable energy divisions. The company is highly active in recruiting international talent for technical and sustainability-focused roles, often utilizing English as a primary business language in its global operations.

Founded in 1929 as Spain's first private oil company, Cepsa has evolved from a traditional petroleum refiner into a global energy player. After decades of expansion and ownership changes involving Mubadala and The Carlyle Group, the company rebranded to Moeve in 2024 to focus on the energy transition.

For international professionals

Recently rebranded to Moeve in 2024 to signal its commitment to becoming a leader in green hydrogen and sustainable energy.
Offers the 'Welcome U' internship and graduate program, which is a major entry point for international talent in Spain.
Operates major industrial hubs in Andalusia and the Canary Islands, providing opportunities outside of the Madrid corporate hub.
English is widely used in corporate departments such as Trading, IT, and Renewable Energy Development.
Headquartered in the Cepsa Tower, one of the tallest and most iconic buildings in Madrid's financial district.

Customer Experience Projects & Products

Cepsa

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about the challenge of the energy transition?

At Moeve, we transform energy and mobility to improve the world together, and we need all the talent to make it a reality. This is your opportunity!

What will your role be? As the Head of Customer Experience Projects and Products, you will lead the digital and technological transformation of the systems that support our customer relationship. Your work will be fundamental in optimizing every touchpoint, from attraction and contracting to loyalty, through the development and evolution of digital solutions that drive operational efficiency and a personalized, data-driven vision. You will be responsible for ensuring a robust and secure ecosystem of platforms, including CRM, experience management (CX) tools, self-service apps, and behavioral analytics. All of this will be under an agile and collaborative working model, coordinating multidisciplinary teams to achieve service excellence and constant innovation.

Why is this the perfect position for you?

Define and lead the digital customer experience strategy, promoting a cultural transformation toward a customer-centric mindset and digital innovation.
Manage the customer systems ecosystem, ensuring the correct operation and integration of CRM platforms, SAP, portals, and self-service apps.
Coordinate technological development and implementation projects from functional definition to adoption by the user areas.
Identify opportunities for digitalization, automation, and personalization to improve customer satisfaction.
Guarantee the availability, security, and quality of customer data, ensuring its integrity and traceability.
Lead multidisciplinary teams across business, technology, and data, as well as the relationship with technology providers.
Monitor key performance indicators (KPIs) and experience metrics (CX metrics) to drive continuous improvement.

Who we are looking for

Education: University degree in Economics, Business Administration, Engineering (Industrial, Process, Systems), Information Technology, or Data Science.
Experience: Between 8 and 10 years in managing customer-oriented technological solutions and a consolidated track record in leading digital transformation projects in complex environments.
Proficiency in CRM platforms (Salesforce) and experience tools, custom development, and transactional sales systems (SAP).
Architecture and integration of digital systems (APIs, Middleware, CDP, and Marketing Automation).
Project management methodologies (Waterfall, Agile) and collaborative tools (Jira, Confluence).
Advanced level of English.

It would be ideal if you also:

Have complementary training in digital product management, innovation, or specific sector regulations (quality, HSEQ, automation).

Location: Madrid

Why join the Moeve team? With more than 10,000 employees, an international presence, and nearly 100 years of history, at Moeve we lead the energy transition for a better world. Our goal is to take care of people and the planet, starting with the people who make up the Moeve team.

At Moeve, we imagine a better future and we want to make it a reality. Our actions speak louder than words: we are leading an unstoppable movement.

Open a new door. Your first day starts here.

Moeve always ensures equal opportunities, identifying and developing the full potential of people based exclusively on their abilities to perform their duties and on non-discrimination based on sexual orientation and identity, gender expression or sexual characteristics, as well as other dimensions of diversity.

View original advert (Spanish)

¿Te apasiona el reto de la transición energética?

En Moeve transformamos la energía y la movilidad para entre todos mejorar el mundo, y necesitamos de todo el talento para hacerlo realidad. ¡Esta es tu oportunidad!

¿Cuál será tu rol? Como responsable de Proyectos y Productos de Experiencia de Cliente, liderarás la transformación digital y tecnológica de los sistemas que sustentan nuestra relación con el cliente. Tu labor será fundamental para optimizar cada punto de contacto, desde la atracción y contratación hasta la fidelización, mediante el desarrollo y evolución de soluciones digitales que impulsen la eficiencia operativa y una visión personalizada basada en datos. Asumirás la responsabilidad de garantizar un ecosistema robusto y seguro de plataformas, incluyendo CRM, herramientas de gestión de la experiencia (CX), apps de autoservicio y analítica de comportamiento. Todo ello bajo un modelo de trabajo ágil y colaborativo, coordinando equipos multidisciplinares para alcanzar la excelencia en el servicio y la innovación constante.

¿Por qué este es el puesto perfecto para ti?

Definir y liderar la estrategia digital de experiencia de cliente, promoviendo la transformación cultural hacia una mentalidad centrada en el cliente y en la innovación digital.
Gestionar el ecosistema de sistemas de cliente, asegurando la correcta operación e integración de plataformas CRM, SAP, portales y apps de autoservicio.
Coordinar proyectos de desarrollo e implementación tecnológica desde la definición funcional hasta la adopción por las áreas usuarias.
Identificar oportunidades de digitalización, automatización y personalización para mejorar la satisfacción del cliente.
Garantizar la disponibilidad, seguridad y calidad de los datos de cliente, velando por su integridad y trazabilidad.
Liderar equipos multidisciplinares de negocio, tecnología y datos, así como la relación con proveedores tecnológicos.
Monitorear indicadores de desempeño (KPIs) y métricas de experiencia (CX metrics) para impulsar la mejora continua.

A quién estamos buscando

Formación: Titulación universitaria en Economía, ADE, Ingeniería (Industrial, Procesos, Sistemas), Tecnologías de la Información o Ciencia de Datos.
Experiencia: Entre 8 y 10 años en gestión de soluciones tecnológicas orientadas al cliente y trayectoria consolidada en liderazgo de proyectos de transformación digital en entornos complejos.
Dominio de plataformas CRM (Salesforce) y herramientas de experiencia, desarrollo a medida, y sistemas transaccionales de venta (SAP).
Arquitectura e integración de sistemas digitales (APIs, Middleware, CDP y Marketing Automation).
Metodologías de gestión de proyectos (Waterfall, Agile) y herramientas colaborativas (Jira, Confluence).
Nivel avanzado de inglés.

Sería ideal si además:

Cuentas con formación complementaria en gestión de productos digitales, innovación o normativas específicas del sector (calidad, HSEQ, automatización).

Localización: Madrid

¿Por qué unirte al equipo Moeve? Con más de 10.000 trabajadores , presencia internacional y casi 100 años de historia, en Moeve lideramos la transición energética para un mundo mejor. Nuestro objetivo es el de cuidar de las personas y el planeta, empezando por las personas que forman el equipo Moeve.

En Moeve imaginamos un futuro mejor y queremos hacerlo realidad. Nuestras acciones hablan más alto que las palabras: estamos liderando un movimiento imparable.

Abre una nueva puerta. Tu primer día empieza aquí.

Moeve vela siempre por la igualdad de oportunidades, identificando y desarrollando todo el potencial de las personas basándose exclusivamente en sus capacidades para el desempeño de sus funciones y en la no discriminación por razón de orientación e identidad sexual, expresión de género o características sexuales, así como respecto de las demás dimensiones de la diversidad.